Urgently Required
Job Title: ICT Support Assistant
Reports to: Lodge Manager
Duty station: Impala Eco-Lodge, KisumuJob Title: ICT Support Assistant
Reports to: Lodge Manager
Key task
Responsible for:
- Providing
initial technical support to telephone requests and emails from users.
- Ensuring
that calls for support are dealt with promptly and appropriately.
- Maintaining
existing Hardware and Software to agreed optimal standards
Duties and Responsibilities
- To
log support calls and document their outcome to facilitate the resolution
of common queries.
- To
redirect or escalate support requests to the appropriate
member of the IT Support Centre.
- To
pro-actively provide information to users on
the progress of outstanding support calls.
- To
contribute to ensuring that the Helpdesk systems and software are kept up
to date and messages are passed on and feedback received promptly.
- To
deploy PCs and associated peripherals including
new installations and the redeployment of existing equipment.
- To
install and configure operating systems and software
to agreed standards under the direction of Systems Administrator or
the Team Leader.
- To
maintain the existing PCs and peripherals to agreed standards under the
direction of Systems Administrator or the Team Leader, by performing
upgrades, new installations and carrying out routine procedures.
- To
assist in the compilation and maintenance of
an accurate inventory of hardware and software.
- To
report hardware faults to respective suppliers, return
hardware to the said suppliers for repair if
necessary, and ensure the faults are
completed, in consultation with the Systems Administrator or the Team
Leader.
- To
liaise with colleagues in the ICT Team to
ensure continuity of service for all users.
- To
provide at all times a professional, courteous and rapid response to
individual users.
- To
undertake such projects of a level commensurate with the responsibility of
the post, as designated by the Systems Administrator.
Job specification of ICT Support Assistant
- Computer
science degree or equivalent.
- Knowledge
of systems and Network administration.
- Awareness
of IT trends and opportunities
- 1
year experience.
- Systems
administration skills
- Network
administration skills
- Trouble
shooting and fault diagnosis skills
- Basic
repairs and maintenance skills
- User
training skills & support
- Analytical
skills
- Reporting
skills
- Sense
of urgency
- Excellent
communication and inter personal skills.
- Knowledge
of Opera/Micros Hotel Management systems will be an added advantage.
Email Your Application and CV to: careers@monarch.co.ke