NRS Sacco Ltd. Realizes the importance of excellent customer
service.
With an exceptional reputation in customer relationship
management, NRS is seeking to recruit an equivalent team caliber, to serve our
members during their transactions.
Teller Positions
Reporting to the Branch Manager
Duties and Responsibilities
- receive
and count working cash at beginning and end of shift
- identify
customers, validate and cash checks
- accept
cash and checks for deposit and check accuracy of deposit slip
- process
cash withdrawals
- perform
specialized tasks such as updating daily journals, attend to customers diligently,
and doing random checks on notes validity.
- perform
services for customers such as ordering bank cards and checks
- receive
and verify loan payments, shares payments and any other bill payments
- record
all transactions promptly, accurately and in compliance with Sacco
procedures
- balance
cash and checks in cash drawer at end of each shift
- answer
inquiries regarding checking and savings accounts and other bank related
products
- attempt
to resolve issues and problems with customer's accounts
- initiate
and open new accounts
- explain,
advise on and promote Sacco products and services to customers
Minimum Requirements
- Age
23 – 30 years;
- Diploma
or equivalent in cooperative management
- some
clerical, administrative, cash handling, sales or customer service experience
preferred
- Experience
in banking, micro finance or similar work environment;
- KCSE
Grade C -;
- Proficiency
in computer skills;
- At
least 2 years’ relevant working experience;
- High
degree of integrity, a team player with effective communication skills;
- knowledge
of customer service principles
- on-the-job
training usually provided
Application letter must be Hand Written.
Please note, only hand written applications will be considered.
Interested candidates who meet the above qualifications may send
their applications enclosing copies of relevant certificates and testimonials,
detailed CV including names and contacts of three referees to reach the
undersigned on or before 10th September 2012 by noon.
All applications received after that shall not be considered.
For more information please contact the C.E.O. on ndetika@gmail.com
Send applications to:
The Chief Executive Officer
NRS Sacco Ltd.
P.O. Box 575-00902
Ondiri building.
Kikuyu.
Debt Collection Officer
Reporting to Credit Officer
- Will
be responsible for developing and executing the company’s recovery and
debt collection efforts.
- Monitoring
and rehabilitating delinquent accounts
- Responsible
for maximizing recoveries from written off accounts.
- Monitor,
coordinate all branches in sending notices to delinquent members and make
prompt follow ups on the same.
- Work
closely with debt collection agencies to maximize recoveries.
- Expected
to maintain a low net bad debt and being resourceful in using different
tactics in getting recoveries and handle different or difficult situations
when necessary.
- Ensure
company debts are recovered on time and efficiently.
- Develop
relationships with the police, local administration and other government
agencies necessary to aid collection.
- Coordinate
daily execution of debt follow up by phone, visits and recovery.
- Oversee
disposal of recovered assets.
- Responsible
of negotiating repayment plans with delinquent members.
- Tracing
missing debtors
- To
maintain an updated database of all assigned accounts and collections done
with specific dates.
Minimum Requirements
- Must
be aged between 28 – 40 years.
- At
least a diploma in credit management, however a degree will be an added
advantage.
- At
least two years experience in debt collection, preferably in a Sacco
- Possess
strong interpersonal, communication and analytical skills.
- Should
be a self motivated team player who enjoys negotiating with customers for
win-win situations.
- Must
have proven ability to develop relationships with agencies necessary to
make recovery work successfully.
- Must
have ability to work with strict deadlines
- Good
negotiation and mathematical skills are also required.
- Administrative
and computer skills required.
Debt Collection Clerk
Reporting to Debt Collection Officer
- To
make follow up on arrears assigned to him and collect as per the set
targets
- To
work closely with the Debt Officer in locating the defaulters, subsequent
recoveries and receipting of the collected money.
- To
work closely with the Branches in following up on daily delinquent members
- To
forge good working relationships with the local administration and law
enforcement agencies
- To
maintain an updated database of all assigned accounts and collections done
with specific dates.
- To
submit detailed weekly reports to the debt collection officer on a weekly
basis accounting for impact of his activities on general Loan Book on a
format that shall be provided.
- To
address any customer complaints conclusively within a week that arises out
of his interaction with the defaulters.
- Though
reporting to Debt collection officer at the Head Office, the debt
collector shall be under the supervision of the Operations Manager but as
per assigned tasks from Head Office.
- To
collect loans written off and update customer balances upon such
collections.
- Share
and advice Branch managers on sound practices that shall deter default.
- Engage
in other activities assigned by the Debt collecting officer or Head of
Operations as shall deem necessary from time to time.
Requirements
- Must
be 25 years and above
- At
least a diploma in credit management
- At
least one year experience in debt collection, preferably in a Sacco
- Posess
strong interpersonal skills
- Should
be a self motivated skilled player
- Must
have ability to work with strict deadlines
- Basic
computer skills will be a must
Application letter must be Hand Written. Please note, only hand
written applications will be considered.
Interested candidates who meet the above qualifications may send
their applications enclosing copies of relevant certificates and testimonials,
detailed CV including names and contacts of three referees to reach the
undersigned on or before 10th September 2012 by noon.
All applications received after that shall not be considered.
For more information please contact the C.E.O. on ndetika@gmail.com
Send applications to:
The Chief Executive Officer
NRS SACCO LTD.
P.O. Box 575-00902
Ondiri building.
Kikuyu.