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Assistant Manager Data Team Leader Job in Nairobi Kenya

Position: Assistant Manager: Data Team Leader


Location: Nairobi

Our client, a global leader in Business Process and Technology Management, is seeking to recruit an Assistant Manager with strong data management related experience.

As the Data Team Leader, the successful candidate will be responsible for a specific process stream in customer master data.

He/she will be responsible for internal customers by being involved in master data related projects and process improvements to drive service efficiency and maximize customer satisfaction.

Key Responsibilities

  • Ensure that Over The Counter (OTC) Master Data (Customer, Pricing Master file, Listing and Catalog) requests are processed accurately, on a timely manner in line with both internal and external Service Level Agreements (SLAs)
  • Ensure OTC Master Data requests are completed, in accordance with the process, internal control and audit requirements.
  • Ensure that Team members understand their obligations in this respect and to ensure that the process and culture supports this.
  • Co-ordinate responses to queries from market contacts via phone, email in a professional, courteous and timely manner to the highest customer service standards.
  • Be the first issue escalation point for the supported market for all Over The Counter Master Data queries after team members.
  • Establish and maintain business partnership with the market contacts.
  • Come up with improvement ideas on how to make the process more efficient and push that through the market.
  • Take ownership for delivering on promises and speak up when operational standards are slipping
  • Create high performing teams consisting of engaged people and support the actions to deliver this
  • Bachelor in Commerce or Business related field.
  • 3-5 Years data related work experience as well as strong project Management skills
  • At least 2 years experience in a managerial role
  • Able to manage own time and team resources effectively
  • Ability to build strong business relationships
To apply, send your CV ONLY to before Wednesday 11th April 2012.

Clearly indicate the position applied for, the position Reference number and minimum salary expectation on the subject line.

Only serious candidates need apply

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