Senior Billing Engineer
Ref: TECHNOLOGY_ SBE _JAN_ 2012
Reporting to the Senior Manager – Billing the holder of this shall be responsible for the Billing Services function within Network Operations and Support Department.
The main duties are: Change management; System maintenance; System faulting; Process improvement; Bill production and presentment.
Key responsibilitiesRef: TECHNOLOGY_ SBE _JAN_ 2012
Reporting to the Senior Manager – Billing the holder of this shall be responsible for the Billing Services function within Network Operations and Support Department.
The main duties are: Change management; System maintenance; System faulting; Process improvement; Bill production and presentment.
- Ensure
Service Availability for systems under the billing domain.
- Take
part in billing software upgrade and configuration changes.
- Analyze
impact of proposed change, Verify Proposed procedure & Fallback
method.
- Implementation
and evaluation of new billing services and system expansion.
- Document
all Hand-over requirements (manuals, configuration data); Participate in
Integration.
- Perform
Acceptance tests & Document snags and Follow-up until Final
Acceptance.
- Define,
review and execute maintenance work instructions.
- Collect
and analyze customer complaints and alarm logs from the system.
- Define
and analyze KPIs to check the system health.
- Define
Security Policy & Backup Policy, Logical Access Control and Disaster
recovery.
- Proactive
resolution of billing System vulnerabilities.
- Define,
review and Improve internal ,external process and Transfer knowledge to
first line maintenance.
Minimum Requirements
- Degree
in Computer Science or Information Technology or Electrical and Electronic
Engineering or Telecommunication Engineering).
- At
least 3-4 years working experience in IT/Billing/OCS/CBS function.
- Certification
and knowledge of Relational Database Management Systems (e.g. Oracle and
MySQL).
- Certification
and knowledge of UNIX based systems (e.g. HP-UX, AIX, Solaris, Linux).
- Intermediate
knowledge/experience in Shell scripting/programming.
- At
least 2 years working knowledge of Telecommunications Billing service
management. On any Telco Billing Platform.
- A
working knowledge of service provisioning and fulfillment, mediation, IN,
interconnect Billing service management preferable in a telecommunications
environment is an added advantage.
- Unix
Scripting skills and Advanced SQL in RDBMS.
- High
aptitude: Ability to learn and understand new processes/system
enhancements quickly.
- System
performance tuning skills: - administering and optimizing databases,
Operating Systems and network devices in a highly integrated environment.
- Good
communication and inter personal skills.
- Ability
to work without supervision, Attention to detail and Customer centric.
The deadline for application is Wednesday 25th January, 2012.
The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi
Via E-mail to hr@safaricom.co.ke
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