The Company:
Swissport has been operating in Kenya since 1997 with great success, and currently serves 20 airline customers, handling nearly 4,000 flights a year.
Swissport believes in quality customer orientation that delivers top-class service on all levels. Every employee is expected to "live our corporate values": after all, the culture of any company will be evident in its employees' attitude to their customers.
Our three main cornerstones are:
People: We show respect towards people and their values by working with enthusiasm and enjoyment. We do not compromise on safety.Swissport has been operating in Kenya since 1997 with great success, and currently serves 20 airline customers, handling nearly 4,000 flights a year.
Swissport believes in quality customer orientation that delivers top-class service on all levels. Every employee is expected to "live our corporate values": after all, the culture of any company will be evident in its employees' attitude to their customers.
Our three main cornerstones are:
Professionalism: We are pioneers and want to creatively explore new options. We focus on achieving sustainable results.
Partnership: We strive to exceed the expectations of our customer and keep the promises we make. We deliver excellent service: at any time, at any place.
Every employee is expected to "live our corporate values": after all, the culture of any company will be evident in its employees' attitude to their customers.
We are currently seeking applications from suitably qualified candidates for the positions of Manager, Security Services (Ground Handling) based at the Jomo Kenyatta Intl Airport, Embakasi. Interested candidates should have the following qualifications:
Scope of Duties and Responsibilities
- Maintain departmental budget for staffing; maintain workforce within rationalized numbers.
- Developing and implementing security policies, strategies and procedures for the company, in conjunction with the Corporate Security Manager.
- Ensure handling services are provided in accordance with prevailing ground handling agreements with customer airlines
- Maintain all applicable security and safety standards
- Ensure adherence to service quality targets, arrange for quality measurement readings to be taken during duty shift
- Exploit all potential for additional revenue and/or cost saving
- Maintain reporting system to the Corporate Security Manager and the Manager Airport Operations; operational issues of a technical nature will be reported to the Corporate Security Manager whereas general operational and administrative issues will be reported to the Manager Airport Operations.
- Co-operate in business development.
- Develop and foster good relations with customers, authorities (KAA, CID, KCAA, Customs) and the industry in general
- Recruitment, training and assessment of the staff. Recommend Training Programmes.
- Staff development, maintenance of discipline and counselling
- Be responsible for duty roster procedures.
- Ensure that period Security Checks and Audits are conducted as per the Security Program.
KPA’s (Key Performance Areas)
- People Management
- Organizing, (such as planning work allocation and analysing the manpower requirements).
- Monitoring work processes
- Dealing with customers/clients
Key Competencies
- Communication - The ability to communicate clearly and persuasively, orally and in writing
- Team Orientation – The ability to work co-operatively and flexibly with other members of the team.
- Effective Leadership – foster the development of members of his or her team, providing feedback, support, encouragement and coaching
- Planning and Organizing – the ability to decide on courses of action, ensuring that the resources required to implement the action will be available.
- Customer Focus – Unceasing care in looking after the interests of external and internal customers to ensure that their wants, needs and expectations are met or exceeded.
- Technical Skills – Posses the knowledge, understanding and expertise required to carry out work effectively
Job Specification
Educational Background: University Degree (Desirable) or appropriate training in Senior Security Management
Experience: 3+ years in a relevant managerial position
Closing Date: On or before 12pm (noon) on Friday 3rd June, 2011
Please do not apply if you do not meet the required criteria.
Only Shortlisted Candidates will be contacted and invited to interview for this position.
Applications together with the relevant certificates should be forwarded by email to: hr@swissportkenya.co.ke
or through post to :
The Human Resource Manager,
Swissport Kenya/Airside Limited,
P.O. Box 19177, NairobiEducational Background: University Degree (Desirable) or appropriate training in Senior Security Management
Experience: 3+ years in a relevant managerial position
Closing Date: On or before 12pm (noon) on Friday 3rd June, 2011
Please do not apply if you do not meet the required criteria.
Only Shortlisted Candidates will be contacted and invited to interview for this position.
Applications together with the relevant certificates should be forwarded by email to: hr@swissportkenya.co.ke
or through post to :
The Human Resource Manager,
Swissport Kenya/Airside Limited,
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