Consolidated Bank seeks to recruit competent and highly motivated individuals for the following position:
Branch Manager
Reporting to the Head of Retail & SME, the successful candidate will be responsible for running an effective and efficient branch leading to staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy.
Key responsibilities
Branch Manager
Reporting to the Head of Retail & SME, the successful candidate will be responsible for running an effective and efficient branch leading to staff engagement, customer satisfaction, profitability and growth in line with the Bank's strategy.
Key responsibilities
- Implement the Bank's strategy at branch level i.e. growth in customer base with concurrent growth in branch liabilities and assets.
- Oversee customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention.
- Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews
- Build, develop and motivate a high performing team.
- Implement and monitor the operational risk management guidelines for the branch.
- Support marketing initiatives and monitor and provide regular feedback on products performance.
- Maintain the look, feel and physical security of the branch premises, staff and customers.
Qualifications and competencies
- Be a holder of Bachelors degree in Business related field
- Professional banking qualifications such as AKIB will be added advantage
- Knowledge of operational policies, procedures and legalities relevant to branch operations
- At least 5 years' managerial experience in the banking industry
- Strong selling, communication and presentation skills
- Ability to lead teams and deliver business results
Head of Human Resources
Consolidated Bank
P.O Box 51133
Nairobi 00200
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