Job Title: Resort Manager
Hiring Organization: Corporate
Staffing
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Hospitality
Job Type: Full
Time
Salary: KES
Date Posted: 04/18/2024
Gross Salary: 40k-60k,
Location: Timau, Meru,
Our client is a newly established small high end resort based in
Timau, Meru. They are looking to hire a Resort Manager who will ensure smooth
running of the resort.
Duties and Responsibilities
- Ensure the
facility is sparkling clean, neat and tidy in all areas at all times.
- Promote a
professional and hospitable image to the guest, give full cooperation to
any guest requiring assistance with a prompt, caring and helpful attitude.
- Actively take
part in sales and marketing activities of the resort and come up with
growth strategies to increase revenue
- Maintain regular
and efficient communication with the directors
- Take on
supervisory responsibilities as required and assist in all areas
operationally.
- Assist in the
training and induction of new staff.
- Ensure the
security of the resort, inventory and keys at all times.
- Maintain a safe,
secure, and healthy facility environment by establishing and enforcing
sanitation standards and procedures.
- Purchase items
for the resort and engaging with Suppliers / Vendors for quality products
and provide performance assessment of vendors
- Inspect
restaurant for cleanliness, ambience, service readiness, staff grooming
& hospitality culture.
- Carrying out
random inspection of stores (F & B / Kitchen) to check the stock in
hand (quality, par stock levels, expiry etc.) with the Chef to ensure
quality food is served
- Ensure that risk
assessments are carried out and reviewed regularly.
- Identify and
report maintenance requirements/hazards in the workplace.
- Assume
responsibility whilst on duty for any emergency situations in line with
procedures.
- Attend any
training meetings as required.
- Supervises and
delegates duties to staff and prepares work schedules for them.
- Develops weekly
host’ schedules, monitors team attendance and put up the leave calendar
- Supervises all
sections and improvements in operation where finds opportunities to
develop service standards.
- Plans and
organizes departmental periodical training sessions for staff of courtesy,
efficiency and job knowledge (especially for new staff).
- Keeps
knowledge/information of any change in resort policy and procedure and
enforce them.
- Ensures good
communication and cooperation between the front office department and
other departments.
- Performs all
duties applicable to the night shift ensuring all reports, system checks,
as well as run of the day (date system change), are performed according to
standards and hotel requirements.
- Controls
expenses of the resort.
- Liaise closely
with housekeeping to ensure that the optimum number of rooms/suites are
available and all incoming guests requirements are met.
- Reads all
reservation correspondence prior to the guest arrival to understand the
needs and wants of the guests, updates and corrects information
accordingly
- Conducts daily
briefings
- Blocks a special
room. Requests and personally checks them prior to the arrival of guests.
- Personally
welcomes guests and allocates rooms and coordinates with the supervisor
for proper follow up.
- Make sure that
the service of the front office is prompt and attentive at all times.
- Personally
resolves any problem a guest may face during his stay in the hotel or
endeavours to provide the maximum service possible always with a margin
for flexibility.
- Conducts regular
inspections of areas directly under his responsibility.
- Meets regularly
with supervisors to convey all necessary information, concerning events
taking place in the hotel, memoranda received, transfers and training
procedures or instruction from higher management.
- Communicate to
management concerns, movement of guests and guest comments.
- Prepare revenue
and occupancy forecasting
- Maintain an
organized and comprehensive filing system with documentation of purchases,
vouchering, schedules, forecast, reports and tracking logs
- Conforms to the
company’s Policies & Procedures.
- Directing and
assessing workflow periodically.
- Instituting
suitable disciplinary measures upon employees’ misconduct.
- Perform any
other duties as assigned by the Management requirements.
Key Qualifications
- Diploma/Degree
in hospitality, sales and marketing or any related field
- Possession of a
Management, Training and Development, or adjacent qualification is ideal.
- Demonstrable
experience as a reliable resort manager.
- Three or more
years of progressive managerial experience as a hotelier.
- Experience in
Food and Beverage service
- Experience in
housekeeping and Front Office
- Have basic hotel
accounting knowledge
- Consistent &
proven track record in business development, client acquisition and
retention.
- Proficient in
mainstream scheduling solutions.
- Excellent verbal
and written communication skills.
- Brilliant
supervision, motivational, and task delegation abilities.
- Refined
coordination techniques.
- Willingness to
perform nighttime and weekend tasks.
- Knowledge of MS
Suite applications.
- Excellent
knowledge of guest related functions and guest service.
- Hands-on
approach to all operational aspects.
- Is
self-motivated and can work independently.
- Ability to work
under pressure in all aspects of job function.
- Ability to
maintain guest confidentiality.
- Possess good
administration and inventory management skills.
- Possess good
interpersonal skills.
- High level of
integrity
- Physically fit
to climb stairs and handle heavy luggage, heavy lifting of materials up to
75lbs.
- Any equivalent
combination of experience and training that provides the required
knowledge, skills, and abilities is acceptable.
How to Apply
If you are up to the challenge,
possess the necessary qualification and experience; please send your CV only
quoting the job title on the email subject (Resort Manager- Timau) to vacancies@corporatestaffing.co.ke
before 26th April
2024.