Job Title: Cash Officer
Hiring Organization: I&M
Bank
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Banking
Job Type: Full
Time
Salary: KES
Competitive
Date Posted: 03/12/2024
The
position is responsible for managing and supervising Branch cash services
including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation,
transaction authorization, staff training and conducting surprise checks to
ensure that customers get the best in terms of service delivery in accordance
to the Bank’s policy, procedures and guidelines. This is done in addition to
ensuring that the Branch maintains optimum level of cash in liaison with the
Central Cash department.
Primary Responsibilities:
- Authorize
teller vouchers of up to Ksh. 500,000. in the Core Banking System as they
are being processed;
- Reconcile
cash at the end of the day through a physical cash count and monitoring
the intra-day cash limits for the tellers;
- Confirm
instructions and cheque payments with clients and Branches;
- Authorize
prepaid cards services such as refunds;
- Custodian
of Debit and Credit card PIN mailers and ensuring there destruction when
not collected;
- Monitor
ATMs and loading cash as and when needed;
- Ensure
safe custody of cash and serialized stationery;
- Liaise
with Central Cash Management for cash requirement and repatriation;
- Retrieve
cash and cheque deposits from the ATM;
- Work
in liaison with the Branch Operations Manager for maintenance of all
equipment in the Cash department;
- EOM
reconciliations and statistics/Branch metrics;
- Respond
to cash related queries;
- Monitor
activities in the Banking hall through the CCTV;
- Coach,
mentor and train Tellers;
- Engage
in performance and leave management of Tellers; and
- Cross-
sell the Bank’s products and services.
Person
Specifications
- Bachelor’s
degree in a Business related field from a recognized institution
Professional
Qualifications
- Part
completion of CPA (K), ACCA or its equivalent.
- At
least one to three years relevant experience.
- Technical
skills;
- Ability
to communicate;
- Report
writing skills; and
- Numeric
skills.
- Excellent
communication and interpersonal skills;
- Excellent
planning and organization skills; and
- Good
people management skills.
