Role: Process Analyst
Reporting to: Head of
Process
Location: Nairobi
WATU is a focus-driven,
customer-centric company that believes everyone deserves the opportunity to be
an entrepreneur and achieve their ambitious goals in life. As Africa’s
fastest-growing Asset Finance company, we see the continent’s bright and
prosperous future and want to be part of making it a reality. Our vision is to
provide asset financing for motorcycles and three-wheelers to those who
understand that when provided with the right tools, they can fulfill their
dreams and the needs of their families and community. We Empower Entrepreneurs
by providing the means needed to move and improve lives.
We are looking for doers
who are ready to roll up their sleeves and, with their hard work and
dedication, create the impact needed in our communities. Do you want to become
a part of our ambitious and creative team of smart individuals and make a
difference and you have what it takes? Then read on and apply for this exciting
opportunity!
Our business is growing
rapidly with more than 150,000 customers in Kenya. In this context, we are
seeking to onboard an enthusiastic, experienced and technical Process Analyst
to join the process management team.
Job Purpose:
Responsible for effective
business operations by supporting and optimizing existing processes including
scoping, designing, implementing new processes as per business needs. Also,
support with general day-to-day requests, evaluation of current
processes and coming up with solutions and operations.
Key Responsibilities
- Engage
business leaders on current processes, gaps, and anticipated changes.
- Promote
stakeholders’ visibility of operational progress through dashboard
creation.
- Drive
interdepartmental efficiency through process mapping and identification of
inefficiencies in the workflows.
- Support
in re-designing the processes through coordinating of information and
documentation of new processes and process flows.
- Assess
and report on process cost implication to the business providing insights
for process trainings and/or new process creation.
- Keep
abreast of business trends in anticipation for new process creation and
continuously analyze detailed datasets to prioritize and address
risks/opportunities.
- Audit
user access rights to various internal tools and oversee proper approvals
and controls.
- Benchmark
existing business processes in line with industry regulations and leverage
comparative data to recommend improvements or provide insight into
development of respective company policies.
- Leverage
technological advancements to create various support tools in line
companies needs
Qualifications
- A
bachelor’s degree in a relevant field
- Minimum
3 years’ experience
- Experience
in business process management with an emphasis on process analysis,
development, improvement and/or driving change
- Sound
understanding of project management
- Good
understanding of the principles of Total Quality Management
Technical:
- Practical
experience with dashboards
- Proficiency
with SQL
- Google
Sheets knowledge
- Understanding
of data preparation and data acquisition
- R,
Python (preferred)
- Google
Data Studio and Big Query (preferred)
Non-technical:
- Highly
collaborative individual
- Attention
to details
- Self-starter,
target oriented
- Team
player and good communicator
What We Offer:
- Be
a part of an international, dynamic, and driven team that has set their
aspirations high and works hard to achieve those.
- Opportunities
to learn and grow together with us.
- Competitive
compensation package.
- Health
benefits.
How to Apply