Tushop
We
are searching for a stellar Community
Leader Operations Associate.
Nairobi
Who we
are:
Tushop’s
mission is to reduce the cost of living for Africans, together. Tushop is made
up of an impact-driven team striving to build something of value in this world.
We
persistently dream big yet are energized by the small.
As
a social commerce company, we seek to make food and groceries cheaper for our
customers, while adding convenience, and helping farmers and manufacturers to
sell their goods and grow.
Tushop
is at an early but exciting stage – supported by a cadre of eminent investors.
What we do has great impact:
· we help farmers and suppliers make products people want; we empower stay-at-home moms without formal employment to make incomes on the side and feel pride with how they support their communities and neighbors;
· and we
help young entrepreneurs who run cyber cafes, beauty shops, and kiosks to
provide more value to their customers. We help anyone who buys food to be able
to do so more cheaply and conveniently.
· And we
help our own employees learn what they want to learn, build what they want to
build, and become who they want to become (and get paid doing so!)
Your
role:
Title:
Community Leader Operations Associate
Reports
to: Growth Manager
Location: Nairobi,
Kenya
The
Community Leader Operations Associate (CL Ops Associate) will be tasked with the
foundational and impactful mandate of scaling Tushop’s Community Leader
footprint across Nairobi (before expanding across Kenya and then the rest of
the continent).
We
are looking for a highly motivated individual who will recruit and support
Tushop’s “Community Leaders” – the members of the team who are the face of
Tushop to end-customers.
Success
for the CL Ops associate includes essentially 10x-ing the number of Community
Leaders geographically while maintaining quality of service.
The
ideal candidate has on-the-ground “sales” and/or “community building”
experience and can train anyone on a new way of doing things or a new tool and
is looking forward to committing to building something valuable for Kenya (and
then Africa).
Key
Responsibilities:
· Growing
the number of Community Leaders (CLs) on Tushop, especially through
face-to-face meetings and referrals
· Onboarding
and training CLs
· Providing
customer support to CLs and resolving their issues
· Updating
CL-specific performance metrics
· Being a
passionate advocate for all CLs internally at Tushop
· Listening
attentively to the CLs and providing feedback to the rest of the company
· Collaborating
with the product design and tech teams to improve internal tools for Community
Leaders and their user experience
The
profile we’re likely to hire:
· Bachelor’s
degree in a relevant field, such as business or marketing
· An
entrepreneur at heart (who also derives energy by working with people
on-the-ground; a people’s problem solver)
· Required
years of experience is relative – what matters is potential, commitment, and
ability to develop skills to the job at hand – but as a rough minimum this
could be 1-2 years of relevant experience
· Experience
in the e-commerce, retail, FMCG sectors a plus
· Excellent
communication and interpersonal skills, with the ability to build relationships
and influence others, and to be a joy to work with
· High
level of organization and attention to detail
· An
individual who exemplifies integrity and honesty
Our
Core Values:
Reliable,
Innovative, Customer-centric, Ambitious, Do right by others (RICAD)
1.
We find reliability sexy. Our colleagues and customers know that we get things
done, well. We know that we are reliable by being excellent and consistent
executors.
2.
We are relentless in our pursuit of innovative and simpler ways of doing
things. The status quo is never
good enough. The only constant is change, and we seek it always for the better.
3.
Customers are at the center of what we do. We think hard about how we can
delight customers in big
and small ways. We obsess about customers’ experiences and don’t expend energy
on bureaucracy,
politicking, or competitors.
4.
Ambition is our fuel. We think big but know that everything starts small much
like the oak tree that starts out as an acorn. We want to build big businesses
and have big impact. We build with scale in mind.
5.
We do right by others because we want to have a net positive effect on those
around us – employees,
peers, managers, customers, suppliers, farmers, Community Leaders, citizens…and
we take this seriously.
We
realize that sometimes doing what’s right might not be the most popular choice.
We also realize that we might not always get it right, and in such instances,
we take pride in course correcting.
Why
Tushop?
If
you’ve ever been curious to see the initial days of a company and be part of
that story, then this is your chance.
Since
we are at an early stage, you will be able to see and feel the direct impact of
your work. You will have ownership of your tasks and you will not be
micromanaged. You will make things happen. Lastly, you will work with a fun,
fast-moving, customer-centric, reliable, and supportive team.
Why not
Tushop?
· We
experiment a lot. If you like dotting all your i’s and crossing all your t’s
before making a move, then you might not enjoy working with us.
· We are
low-ego individuals. If you need praise, need to always be right, or need
someone else to fail to feel self-worth, this role is not for you.
· We
believe that fieldwork makes the dreamwork. We don’t hide behind laptops every
day; we instead thrive by engaging with customers, suppliers, partners, and
teammates on the phone and in the streets. (We find it invigorating – and hope
you’d find it that way too!)
The
application instructions are:
If
this sounds like a role that is exciting to you, please send us your APPLICATION HERE.
If
this sounds like a place that you are looking to work, then come join us. If
not, then please share this JD with someone who might be a great fit (and
become our customer!)
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