Alternative Channels Manager
Are you looking for an
employer who promotes individual excellence and mutual respect in a team-driven
culture with a key focus on social empowerment? The Co-operative Bank of Kenya,
“The Kingdom Bank” is the place for those looking to new horizons.
We are looking for
experienced professionals and innovative individuals with imagination and
determination to deliver a clear vision and first class services. If you are
customer oriented and have experience in retail banking industry specifically
in implementation of Sacco products, this is an opportunity for you.
Reporting to the Director
– Co-operatives Banking Division, the role holder will be responsible for
developing, scaling up and supporting channels solutions for cooperatives
sector to ring fence the sector for NFI and liabilities growth in tandem with the
emerging digital trends. The role holder will also be required to drive
innovation in the cooperatives sector and maintain solid relationship and
partnership with clients, and stakeholders on channels.
Responsibilities
The successful jobholder will be expected to:
- Spearhead the implementation of the digital strategy
for Co-operatives.
- Innovate new products and product enhancements for
the division
- Drive the scoping, documentation, and implementation
of new solutions
- Ensure adherence to the agreed timeline of project
implementation
- Support departments to scope and deliver Solutions
- Scoping channels enhancements change requests
- Working with interdepartmental project teams to
deliver solutions for the sector
- Align on the BCI project implementation and work
with CBD departmental and support teams to ensure a seamless transition
for the various integrations and solution offering to Co-operatives
- Support the division to increase channels
transitions by supporting new integrations for channels, onboarding new
saccos
- Cross sell value added products to grow division
non-funded income
- Support the division to grow Sacco Link utilization
by, support upgrade of Saccos to Sacco API from the ISO bridge, Drive
conversion of Saccos from GPRS / P2P to MPLS, Support deployment of IIS to
drive Sacco link Card Application and utilization.
- Increase MCo-op Cash utilization by supporting
migration, integration and onboarding new Saccos to the platform
- Support Channels implementation to achieve
departmental liabilities and NFI growth – RCS, B2B, Pay to Fosa
- Training to drive Channels knowledge for
Co-operatives
- Develop ideas into products to enable the Bank stay
ahead of competition.
- Drive penetration and utilization of the channels
through client hand holding, training, marketing and promotion, ensuring
successful implementation of Sacco products / projects.
- Collaborate with our ICT, wholesale banking, vendors
and Fintechs organizations to support and derive maximum benefits from the
channels.
- Constantly engage with ICT/BCM/Projects/Sacco Desk
Support/Sacco Support Services to give input for Co-operatives
requirements for any projects involving Sacco products.
Qualifications, Skills
& Attributes
The successful jobholder
will be required to possess the following qualifications: –
- A Bachelor’s degree in Business or ICT related field
from a recognized university.
- A minimum 3 years relevant experience in
Co-operatives relationship management
- A minimum 2 years relevant experience business and
product development in the banking industry
- Good accounting knowledge especially understanding
the preparation of financial statements, ratio analysis and interpretation
- Good knowledge of the cooperative movement
especially the different types of cooperatives
- Excellent communication & inter-personal skills
and the capability to understand and manage several products deployment
& support the same.
- Demonstrated leadership, personnel management, and
project management skills.
How to apply:
If you are confident that
you fit the role and person profile and you are keen to add value to your
career then please forward your application letter enclosing detailed
Curriculum Vitae to jobs@co-opbank.co.ke indicating the job reference number ACM/CIBD/2023 by 02nd March 2023.
We are an equal
opportunity employer.
