Alternative Channels Manager Job in Kenya - Co-operatives Banking

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Alternative Channels Manager Job in Kenya - Co-operatives Banking

Alternative Channels Manager 

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons. 

We are looking for experienced professionals and innovative individuals with imagination and determination to deliver a clear vision and first class services. If you are customer oriented and have experience in retail banking industry specifically in implementation of Sacco products, this is an opportunity for you.

Reporting to the Director – Co-operatives Banking Division, the role holder will be responsible for developing, scaling up and supporting channels solutions for cooperatives sector to ring fence the sector for NFI and liabilities growth in tandem with the emerging digital trends. The role holder will also be required to drive innovation in the cooperatives sector and maintain solid relationship and partnership with clients, and stakeholders on channels. 


The successful jobholder will be expected to:

  • Spearhead the implementation of the digital strategy for Co-operatives.
  • Innovate new products and product enhancements for the division
  • Drive the scoping, documentation, and implementation of new solutions
  • Ensure adherence to the agreed timeline of project implementation
  • Support departments to scope and deliver Solutions 
  • Scoping channels enhancements change requests
  • Working with interdepartmental project teams to deliver solutions for the sector
  • Align on the BCI project implementation and work with CBD departmental and support teams to ensure a seamless transition for the various integrations and solution offering to Co-operatives
  • Support the division to increase channels transitions by supporting new integrations for channels, onboarding new saccos 
  • Cross sell value added products to grow division non-funded income 
  • Support the division to grow Sacco Link utilization by, support upgrade of Saccos to Sacco API from the ISO bridge, Drive conversion of Saccos from GPRS / P2P to MPLS, Support deployment of IIS to drive Sacco link Card Application and utilization. 
  • Increase MCo-op Cash utilization by supporting migration, integration and onboarding new Saccos to the platform
  • Support Channels implementation to achieve departmental liabilities and NFI growth – RCS, B2B, Pay to Fosa
  • Training to drive Channels knowledge for Co-operatives
  • Develop ideas into products to enable the Bank stay ahead of competition.
  • Drive penetration and utilization of the channels through client hand holding, training, marketing and promotion, ensuring successful implementation of Sacco products / projects.
  • Collaborate with our ICT, wholesale banking, vendors and Fintechs organizations to support and derive maximum benefits from the channels. 
  • Constantly engage with ICT/BCM/Projects/Sacco Desk Support/Sacco Support Services to give input for Co-operatives requirements for any projects involving Sacco products.

Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –

  • A Bachelor’s degree in Business or ICT related field from a recognized university. 
  • A minimum 3 years relevant experience in Co-operatives relationship management 
  • A minimum 2 years relevant experience business and product development in the banking industry
  • Good accounting knowledge especially understanding the preparation of financial statements, ratio analysis and interpretation
  • Good knowledge of the cooperative movement especially the different types of cooperatives
  • Excellent communication & inter-personal skills and the capability to understand and manage several products deployment & support the same.
  • Demonstrated leadership, personnel management, and project management skills.

How to apply:

If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to indicating the job reference number ACM/CIBD/2023 by 02nd March 2023.

We are an equal opportunity employer.

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