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Job Ref. No. |
JHL011 |
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Position: |
Head of Emerging
Partnerships |
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Jubilee Insurance was
established in August 1937, as the first locally incorporated Insurance Company
based in Mombasa. Jubilee Insurance has spread its sphere of influence
throughout the region to become the largest Composite insurer in East Africa,
handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the
number one insurer in East Africa with over 450,000 clients. Jubilee Insurance
has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It
is the only ISO certified insurance group listed on the three East Africa stock
exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange
and Uganda Securities Exchange. Its regional offices are highly rated on
leadership, quality and risk management and have been awarded an AA- in Kenya
and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com.
We currently have an exciting career opportunity for Head of Emerging Partnerships. The position holder will report to the Group Chief Operating Officer and will be based at Head Office in Nairobi.
Role Purpose
The role holder will take
ownership for developing and building the entire emerging partnership function,
including developing the strategy, hiring a team, and clearly communicating the
value to other departments and leadership. The job holder will be responsible
for establishing a compelling 3–5-year emerging partnership strategy that
aligns with Jubilee Group’s vision for growth of market share and product
development
Main Responsibilities
Lead Business Strategy
Management
- Participate
in formulating, designing and rolling out the Jubilee Group’s Emerging
Partnership Strategy; plan, organize, direct, coordinate and control
activities in line with the overall business goals and objectives.
- Take
responsibility for budget preparation, analysis and communication to
support the objectives set by the Board.
- Keeping
JHL senior management advised and informed on key emerging partnership
trends through high quality, informative monthly and quarterly reports
utilizing business intelligence tools.
- Drive
the development of new products, services and distribution models
(FinTech’s, brokers, Insure techs etc) that will provide best in class
solutions that are leveraged on technology.
- Leverage
cross functional group relationships and networks to build a client base
from the Micro, Retail and SME segments.
- Through
leadership, personal commitment and cooperation with the Jubilee Group
management team define and implement strategies to fulfill JHL’s Strategic
Objectives, financial plans, and profitability objectives.
- Provide
clear directions on strategic goals, translating and prioritizing them
into business and performance measures.
- Provide
the much-needed transformational leadership to meet and surpass the
expectations of stakeholders.
- Responsible
for creating and executing strategies that are in line with the goals and
objectives of the various strategic partners.
- Creating
tactics to expand audiences for partner’s unique products or services and
raise brand awareness.
- Development
and implementation of the policies and procedures required to meet the
organization’s emerging partnership goals and objectives.
Partnerships
- Nurture
existing partnerships by leading, managing, and developing all partners to
achieve revenue and top line targets.
- Building
new partnerships that are mutually beneficial and drive revenue for both
the partners and the entire Jubilee Group.
- Establish
and document clearly defined goals for each partner relationship, and
update and maintain proper reporting to all sourced, direct, and
influenced partnership revenue and pipeline targets, partner success KPIs,
and retention and integration goals.
- Work
cross-functionally to create partnerships and set up for success from
working with the product and intelligence teams to identifying prospective
partners, to proactively growing partnerships through sales and marketing
efforts.
- Set
our partners up for success by proactively identifying opportunities that
increase Jubilee’s value and impact, expanding our footprint in the e-
commerce space.
- Work
with our partners and internal teams (sales, customer service, marketing,
legal, product, and strategy) to optimize cross-selling and marketing
strategies for driving revenue through the partner ecosystem.
- Strategically
manage the department to serve partner clients with superior service to
grow market share, increase share of wallet and boost organizational
profitability.
Marketing and
Communications
- Develop
and manage successful marketing campaigns with the help of the marketing
and corporate communications team to promote certain partners’ goods and
services.
- Interacting
with partners on Jubilee group’s behalf to make sure that everyone is
happy with the present condition of partnerships.
- Establishing
efficient channels of communication with partners to promote fruitful
working partnerships
- Monitoring
market trends and competitor activities in order to identify potential
opportunities for new partnerships.
- Perform
market research to make sure the business is abreast of industry
developments and to ensure profitability for all items.
- To
expand Jubilee’s market penetration, create creative alliances and methods
of distribution.
- Leverage
on the various partnerships to introduce bundled products that are aligned
to servicing the customer from a cradle to grave perspective.
Operational and Regulatory
Excellence
- Ensure
that the department’s strategy, objectives, and deliverables are aligned
to ensure a seamless client experience for our partners and their
customers.
- Establish
criteria for interdepartmental SLAs that will raise the company’s service
ratings, such as claim processing times and reconciliations supporting the
various partnerships.
- Codify
managing partner procedures, such as recruitment, retention, compensation,
incentives, and performance evaluation.
- In
accordance with specified SLAs, guarantee operational effectiveness for
all stakeholder departments participating in the partnerships and digital
customer segments.
- To
maximize commercial and operational efficiency, control and cooperate with
important internal stakeholders.
- Directing
and carrying out the department’s operational plan while defining and
upholding organizational objectives, rules, and guidelines.
- Establish
the department’s annual operational budget, making sure the unit stays
within budget.
- Create
and implement operational efficiency procedures to support partner
processes that are seamless.
- Making
sure that service to customers and producers meets their expectations,
manage important connections with clients and intermediaries in the market.
- Ensure
all legal criteria for reinsurance, claims, and technical risk acceptance
are followed.
- Boost
the effectiveness and speed of decision-making across the Jubilee Group.
- Coordinate
efforts between departments and functions to achieve resource and value
chain optimization.
- Provide
access to accurate and consistent information and services across all
partner channels.
- Allocating
cash and resources effectively to maximize shareholder value, effectively
managing operational risk, and boosting operational effectiveness.
- Carry
out any additional tasks that may occasionally be assigned.
Change Management
- Constantly
re-configure and re-calibrate the department to build agility to support
the Group’s future outlook and strategic posture.
- Introduce
novel ideas to ensure the department’s prompt and appropriate adoption of
the various Jubilee Group imperatives.
People
- Clarify
expectations for function members and other stakeholders across the
organization that are supporting the partnership eco-system.
- Ensure
the function has the best people capabilities through effective
inspirational leadership, people development, and optimum succession
planning.
- Facilitate
integration of functions while ensuring that the Jubilee DNA within the
function is established and developed in a way that is consistent with the
strategic direction and values of the Jubilee Group.
- Building
relevant organizational capacity to deliver on strategy by leading,
guiding, directing, and evaluating the leadership team’s work.
- Building
the systems and human resource capabilities and training systems that will
enable the business to successfully pursue the agreed strategies.
- Ensuring
maximum coordination, synergy, and business knowledge transfer within the
country and region
- Lead,
inspire and coach a team of high-caliber professionals, creating
succession to key roles and enhancing the Company’s management capability.
- Maintaining
a conducive work environment, suitable for attracting, developing, and
retaining a dynamic and high performing team
Key Competencies
- Highest
standards of integrity and ethical conduct.
- Visionary
Leadership and entrepreneur Spirit
- Market
Awareness
- Customer
Focus
- Systems
orientation.
- Continuous
Innovation
- Ownership
& Commitment
- Team
Spirit
Qualifications
- Bachelor
of Commerce, or degree in any other business field
- Diploma/
Advanced Diploma in professional insurance (ACII) would be an advantage
- Master’s
Degree (Added Advantage)
Relevant Experience
- Minimum
of 10 years’ experience
- Good
technical knowledge of the Insurance industry
- Highly
innovative, performance and results driven coupled with good business
acumen.
- A
consummate professional with demonstrated ability to develop and execute
strategies for sustainable, continuous improvement in performance, market share
and profitability
- An
individual with strong leadership qualities, a track record of innovation
and the ability to manage change
- An
energetic seasoned marketer with a proven track record in Business
Development strategies and implementation
How to Apply
If you are qualified and
seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and
Position by 22nd January
2023.
Only shortlisted
candidates will be contacted.
