Global Operations Director
About Us:
Impact Water is a global
social enterprise dedicated to providing safe drinking water to schools. The
company delivers reliable, low-cost water treatment technologies to public and
private schools in Nigeria, Kenya and Uganda and finances its operation through
carbon emission reductions resulting from the displacement of boiling water. To
date, over 30,000 schools and 12m+ students have been reached. Over time, the
company aims to expand its model to reach 100,000+ schools, using blended
finance (equity, debt and grants) in support of the human right to safe
drinking water and the SDGs.
Job Description:
As Global Operations
Director, you will:
- Lead
the tactics to expand our services to all public schools in Nigeria, Kenya
and Uganda by the end of 2025; including:
- how
we approach getting data on schools without Impact Water systems
- how
we determine which systems they need
- how
we fit new installations into operations schedules
- how
we build Ops teams to manage new installations
- Work
closely with global leadership to plan Impact Wate 2030 global scale-up
(standardization of our business and processes to enable the efficient replication
of our model to 10-15 countries, reaching 100m+ student beneficiaries).
- Work
closely with Operations department to build a network of well trained and
motivated agents, including testing and rolling out full time agents and
equipping agents with motorcycles
- Study
product issues and design solutions to fix issues; research and pilot new
products
- Reshape
and improve our data model and systems to meet evolving needs of the
company
- Spearhead
the design, testing and rollout of new MIS tools and technologies
- Serve
as member of global leadership team, participate in all its activities
As Global Operations
Director, you will report to the Regional Director and have a full and direct
mandate to drive the work forward. You will coordinate closely with the CDs,
Operations Directors and other senior country-level managers.
Career Growth and
Development
We have a strong culture
of constant learning. You’ll have weekly check-ins with the Regional Director
and regular feedback on your performance. The Regional Director was the former
Field Ops Director, so you will be working with someone that speaks the same
language. You’ll have the opportunity to shape a growing organization and make
rewarding contributions.
Reporting and Relationships
This position will report to
the Regional Director and will have substantial interaction with the global and
country-level leadership teams. The ability to effectively communicate and
coordinate with multiple staff at a variety of levels will be important to the
success of this role.
Location and Travel
Requirements
This position will be
based in Nairobi, Kenya. International, regional and domestic travel will be
expected, up to 8+ weeks, including regular trips to the Nigeria office in
Lagos.
Experience and Skills
Required
- Ability
to think and work at scale
- 5+
years’ experience supervising field work in challenging environments
- Experience
in the social enterprise sector in Sub-Saharan Africa is preferred
- Experience
with Salesforce and Taroworks is preferred
- Strong
leadership, analytical and organizational skills
- Strong
interpersonal, cross-cultural, active listening, writing and presentation
skills
- Excellent
intellectual credentials combined with strong emotional intelligence skills
- English
proficiency with 100% fluency; additional language skills are welcomed
- High
levels of integrity
Kindly apply by sending
your resume to: recruitment@impactwater.co and by mentioning
the position title in the email subject.
We will be moving on a
rolling basis and only shortlisted candidates will be contacted.