Customer Care Assistant Job in Kenya - Safaricom Sacco

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Customer Care Assistant Job in Kenya - Safaricom Sacco

Customer Care Assistant – Contractor

The job holder is responsible for providing front-line customer service at Safaricom Sacco office and ensuring professional and responsive customer relations for external and internal stakeholders. They will handle sensitive and confidential matters discretely and ensure adherence to lending policies
and procedures. The position is on a one year fixed term contract.

Duties & Responsibilities

  • In charge of customer service to walk in and online customers; communicating courteously with customers by telephone, email, letter and face to face.
  • Ensuring professional, timely, accurate and efficient flow of information to and from members and other stakeholders.

  • Dealing with enquiries from members on their loans and savings accounts.
  • Answering various routine inquiries (both phone and emails) from internal and external stakeholders.
  • Directing queries to relevant officers and ensuring that feedback is promptly given.
  • Registration and allocating membership numbers to new applicants upon receipt of full registration fees ensuring complete documentation and details including policy adherence;
  • Advocating BOSA and FOSA products as well as cross-selling the Sacco to non-members;
  • Participate from time to time in member Events Management in liaison with the Marketing Team.
  • Analyzing customer suggestions and make recommendations to the Marketing Manager.

Qualifications

  • Diploma in Public Relations, Customer Service Management or a Business related course from a recognized institution.
  • Customer Care training (is an added advantage).
  • A minimum of 2 years working experience in a busy environment.
  • Proficiency in computer applications, prior experience working with a CRM will be an added
    advantage

Key Competencies

  • Good analytical skills, good communication and interpersonal skills, must be a team player
    and able to work under minimum supervision.
  • Strong communication and Technical skills
  • Problem-solving and critical thinking skills
  • Able to handle complaints and difficult situations
  • Willingness to learn and be flexible in the working arrangements.
  • Portray strong work ethic
  • Professionalism, patience and people first attitude

How to Apply

Candidates who meet the minimum requirements are invited to send their detailed CV including
3 referees to 
saccocommittee@Safaricom.co.ke by 5th December 2022 use the job title as the email subject. You are also required to fill and submit the attached google form
CUSTOMER CARE ASSISTANT JOB ADVERT (google.com). Only shortlisted candidates will be contacted

Mail your resume to Saccocommittee@Safaricom.co.ke

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