Villa Rosa Kempinski is a Five Star luxury hotel situated on Chiromo Road, the hotel is just a 5-minute drive to the city centre, and 20 km from Jomo Kenyatta International Airport.The hotel boasts of 200 stylishly-designed and tastefully-decorated rooms and suites spread on 10 floors, 5 themed restaurants, varied conference rooms plus Kempinski The Spa.
Assistant Bars Manager
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction. Ensure that All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP. Ensure the service team is well managed, having delegated the appropriate tasks to the team members.
Key Responsibilities:
- Responsible
to Head of Department/ Assistant Head of Department.
- Responsible
for Bartenders, Barmen / Barmaids, Host / Hostess.
- Set
an example by reporting to duty punctually wearing business attire
according to the hotels dress code & Kempinski grooming standards,
maintaining a high standard of personal appearance and hygiene at all
times.
- Provide
a professional and courteous service at all times and ensure that all
employees of the assigned outlet follow the example.
- Ensure
that the place of work and surrounding area is kept clean and organised at
all times.
- Execute
and demand the team to execute the highest level of service and set-up
standards at all times.
- Be
knowledgeable of all services and products offered by the hotel.
- Understand
thoroughly the concept of the bar and train all employees of the outlet in
regards to the concept.
- Set
an example in terms of service and products knowledge.
- Prepare
the bar menu design in cooperation with the bartending team and Chef
Sommelier / Sommelier.
- Organise
tastings of new menus.
- Have
an excellent understanding of beverages in general including ingredients
and techniques to ensure the right beverage / cocktail / spirit can be
recommended.
- Have
an excellent understanding of both classic and modern cocktails, their
recipes and history.
- Accomplish
all internal cocktail trainings by the hotel as well as support external
trainings and workshops.
- Be
involved in the overall wine sales of the hotel including all areas such
as banquet events, Minibar, In Room Dining.
- Participate
in supplier meetings to negotiate beneficial agreements for the hotel or
respective areas to ensure the best possible prices.
- Know
and understand the social scene of the destination, being recognized in
the market as well as understanding night life.
- Hold
monthly trainings to the Food & Beverage team to ensure product
knowledge is fostered.
- Develop
cocktail specials, signature drinks and foster creativity and innovation
within the bartending team.
- Perform
up selling for all items offered by the department assigned as well as
offering alternatives.
- Be
knowledgeable to operate the existing POS system based on the trained
responsibility level as assigned in the department.
- Produce
reports and analysis of the outlet and present report in the monthly
performance meeting.
- Lead
the outlet efficiently in cost and expenses, constantly delivering the
highest quality as well as driving high top line revenue and profit.
- Assist
in preparation of the outlet’s budget.
- Conduct
monthly inventory of operating supplies and equipment together with the
stewarding department.
- Obtain
an account for the correct settlement of all sales and be overall
responsible for outlet floats when and as required.
- Identify
errors and correct them as required during set-up, service and breakdown
of operations.
- Implement
a flexible work schedule based on business patterns.
- Establish
a pool of qualified and trained full and part time employees in
conjunction with the hotel’s People Services Department.
- Ensure
an effective payroll control through a flexible work force maximizing the
utilization of part time employees and closely cooperating with other Food
& Beverage departments.
- Monitor
operating supplies, equipment and reduce spoilage and wastage successfully.
- Attend
and contribute to all staff meetings, departmental trainings and hotel
initiated trainings.
- Attend
all required trainings as described by the department.
- Conduct
daily pre-shift meetings to employees on preparation, guest profile,
service and menu served.
- Report
incidents that require disciplinary actions immediately to the Head of
Department.
- Prepare
and review all departmental operations manual updates annually in
accordance with the Assistant Head of Department.
- Constantly
improve the product quality by sourcing the best available products.
- Support
activities and cooperation with the suppliers.
- Monitor
and constantly improve quality and guest satisfaction of the outlet with
the given tools (Leading Quality Assurance, Customer Satisfaction Survey).
- Organise
all required outlet specific trainings as described by the department.
- Undertake
reasonable tasks and secondary duties as appointed by the Head of
Department.
- Respond
to any changes in the department as dictated by the hotel management.
- Handle
guest enquiries and complaints in the outlet in a courteous and efficient
manner and report to Head of Department / Assistant Head of Department
ensuring that the follow up is performed with the guest.
- Ensure
that the opening and closing procedures established for the outlet are
followed.
- Act
as Food & Beverage Duty Manager during the absence of the Food & Beverage
Head of Department and Assistant Head of Department.
- Assign
responsibilities to subordinates implementing a multi-tasking principle
and check their performance periodically.
- Additional responsibilities
and tasks can be added at any time according to the needs of the business
and of the hotel.
Desired Skills & Qualifications
- BA/Equivalent
in Hospitality Management or related field.
- Two-year
experience in similar role.
- Ability
to work and communicate in a multinational environment:
- Ability
to work as part of a team, thrive under pressure in challenging
circumstances and come up with proactive, rational solutions.
- Ability
to establish and retain effective working relationships with hotel staff
and clients/vendors.
- Ability
to identify and delegate tasks effectively.
- Excellent
organizational and time management skills.
- Applies
a professional, confidential and ethical approach at all times.
- Works
in a safe, prudent and organized manner.
- Passionate
for Food & Beverage
- People
Oriented
- Passionate
for European luxury
- Sense
of responsibility
How to Apply
Unposting Date: Nov 13,
2022