Call Center Agents Jobs and Vacancies – Kinyarwanda & Kirundi

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Call Center Agents Jobs and Vacancies – Kinyarwanda & Kirundi

Kinyarwanda & Kirundi Language Speaking Call Center Agents

Location: Nairobi

Our client, an international organization who is a leading provider of language interpretation services, is seeking to recruit Kinyarwanda & Kirundi language speaking call center agents.

Duties and Responsibilities

·  Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

·  Make well balanced decisions and personally driven to be an effective advocate for our community.

·  Investigate and resolve issues that are reported on client platform such as requests for account support.

·  Respond to user inquiries with high quality, speed, empathy and accuracy.

·  Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.

·  Identify inefficiencies in workflows and suggest solutions.

·  Recognize trends and patterns, and escalate issues outside the company policy to the global team.

Qualifications and Experience

·  Between 21-35 years.

·  Experienced English- Kinyarwanda & Kirundi interpreters.

·  Must be a Kenyan or legally living in Kenya.

·  College education mandatory.

·  Must be currently unemployed or working as a casual.

·  Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.

·  High affinity and cultural awareness of political/social situation regarding the relevant market/region.

·  NSSF, NHIF and KRA pin is a requirement.

Apply through: Flexi Personnel ATS or latest by 15th November 2022.

Indicate Kinyarwanda and Kirundi interpreter on the email subject for easier retrieval and placement.

NB: Flexi Personnel does not charge candidates for job placement