Customer Care Assistant Job in Kenya

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Customer Care Assistant Job in Kenya


Directorate: Regional Services

Duty Station: Kitale with occasional travel Grade: KNCHR 8

Gross Salary: Kshs. 49,193.00 per month Duration: Permanent and Pensionable

Job purpose:

This position is responsible for maintaining good public relations at the front desk and being the first point of contact for visitors.

Key Responsibilities:

  • Coordinating the front desk services.
  • Receiving and welcoming walk-in visitors as soon as they arrive at the office.
  • Directing or escorting visitors to the appropriate person and office.
  • Answering, screening and forwarding incoming phone calls to the relevant parties.
  • Ensuring the reception area is tidy, presentable and with all necessary material (e.g. comfortable chairs and brochures).
  • Maintaining a visitor’s record.
  • Receive, sort and distribute mails/deliveries.
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
  • Order front office supplies and keep inventory of stock.
  • Supervision of subcontracted services such as cleaning.
  • Assist in identifying tools and office supplies for replenishment.
  • Providing the available and necessary working tools and equipment to staff.
  • Assist the human resources division and regional coordinator with the office administration related matters
  • Any other duties in relation to maintenance of a good ambience and security of the office.

Key Qualifications, Skills and Competencies:  

Diploma in business administration or an equivalent from a recognized institution.

  • At least one (1) year of relevant service in a comparable position from a reputable organization
  • Good communication, listening and people management skills.
  • Computer literacy including excellent Microsoft office tools skills
  • Hands-on experience with office equipment (e.g: scanners and printers).
  • Professional attitude and appearance.
  • Solid written and verbal communication skills.
  • Ability to be resourceful and proactive when issues arise.
  • Excellent organizational skills and problem solving skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.

How to Apply

If you possess the above qualifications, please submit a clear application letter, complete and updated Curriculum Vitae that includes your valid contacts and a copy of national ID electronically through by 6th June 2022 indicating the correct title and reference number as the subject of the email.

Please note that it is a criminal offence to provide false information in the application.

KNCHR is an equal opportunity employer which offers a competitive remuneration commensurate to qualifications and experience.

Only shortlisted candidates will be contacted.

Only shortlisted candidates will be advised to submit clearance certificates from the various institutions.

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