CUSTOMER CARE ASSISTANT- NORTH RIFT REGIONAL OFFICE (REF: KNCHR/ADM/CCA/09/2022) – Open
Directorate: Regional Services
Duty Station: Kitale with
occasional travel Grade: KNCHR 8
Gross Salary: Kshs. 49,193.00
per month Duration: Permanent and Pensionable
Job purpose:
This position is responsible for maintaining good public relations at the front desk and being the first point of contact for visitors.
Key Responsibilities:
- Coordinating the front desk services.
- Receiving and welcoming walk-in visitors as soon
as they arrive at the office.
- Directing or escorting visitors to the appropriate
person and office.
- Answering, screening and forwarding incoming phone
calls to the relevant parties.
- Ensuring the reception area is tidy, presentable
and with all necessary material (e.g. comfortable chairs and brochures).
- Maintaining a visitor’s record.
- Receive, sort and distribute mails/deliveries.
- Maintain office security by following safety
procedures and controlling access via the reception desk (monitor logbook,
issue visitor badges).
- Order front office supplies and keep inventory of
stock.
- Supervision of subcontracted services such as
cleaning.
- Assist in identifying tools and office supplies
for replenishment.
- Providing the available and necessary working
tools and equipment to staff.
- Assist the human resources division and regional
coordinator with the office administration related matters
- Any other duties in relation to maintenance of a
good ambience and security of the office.
Key Qualifications,
Skills and Competencies:
Diploma in business
administration or an equivalent from a recognized institution.
- At least one (1) year of relevant service in a
comparable position from a reputable organization
- Good communication, listening and people
management skills.
- Computer literacy including excellent Microsoft
office tools skills
- Hands-on experience with office equipment (e.g:
scanners and printers).
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when
issues arise.
- Excellent organizational skills and problem
solving skills.
- Multitasking and time-management skills, with the
ability to prioritize tasks.
How to Apply
If you possess the above
qualifications, please
submit a clear application letter, complete and updated Curriculum Vitae that
includes your valid contacts and a copy of national ID electronically through recruitment@knchr.org by 6th June 2022 indicating
the correct title and reference number as the subject of the email.
Please note that it is a
criminal offence to provide false information in the application.
KNCHR is an equal
opportunity employer which offers a competitive remuneration commensurate to
qualifications and experience.
Only shortlisted
candidates will be contacted.
Only shortlisted
candidates will be advised to submit clearance certificates from the various
institutions.