The Kenya Trade Network Agency (KenTrade) is a State Corporation under the National Treasury whose mandate is to implement, operationalize and manage the Kenya Trade Net System and Trade Facilitation.
The Agency is committed to supporting the empowerment of the youth, in line with Government’s youth initiative, by providing opportunities to young graduates to help them gain knowledge and skills in their respective professional calling through short-term internship programs.
We currently have
limited Apprentice/Internship/attachment opportunities in the following
disciplines:
CUSTOMER SERVICE &
CONTACT CENTRE DEPARTMENT (2 Apprentices)
Job
Title: Apprentice
Station:
Nairobi
Reports
to: Manager, Customer Service & Contact
Centre
Responsibilities
- Act as a single point of contact for phone calls
and emails from The assistant listens, logs and responds to customer
enquiries, requests and complaints;
- Recognizing, documenting, and informing the
supervisor regarding the trends in external customer calls.
- Anticipating potential needs or problems of
customers;
- Following through on commitments made to
customers;
- Making recommendations of alternate solutions if
customer expectations cannot be met and following relevant escalation
contact protocols;
- Maintaining confidentiality of information;
- Achieving first contact resolution (FCR);
- Handling customer complaints or issues
satisfactorily;
- Recording details of comments, inquiries,
complaints, and actions taken;
- Prioritize received issues in order to identify
and escalate situations requiring urgent attention first;
- Providing accurate information about organizations
services and related agencies;
- Create and maintain a positive, supportive,
customer oriented environment for all clients;
- Recording details of comments, inquiries,
complaints, and actions taken;
- Undertake such other duties as may be reasonably
required and which are consistent with the level of responsibility of this
job role;
Qualifications
- Should be a Kenyan Citizen aged between 20 and 35
years;
- Should be available full time for the duration of
the program (3 months);
- Should be a continuing student or have graduated
within the last five (5) years with Bachelor’s degree in a Business,
Communications, Marketing ICT or related field from an accredited
Institution and be in possession of the relevant certificate
- Be Computer Literate and have strong communication
skills
- Willingness to work in shifts, weekends/holidays
and long hours
- Customer focused;
- Ability to multi task with high stress tolerance
level;
- Problem analysis and problem-solving skills;
- Planning and organizing skills;
- Team oriented;
How to apply
Interested and eligible
candidates should submit their applications including curriculum Vitae, copies
of certificates & testimonials and National ID to The Chief Executive Officer, Kenya
Trade Network Agency, 1st Floor, Embankment Plaza P.O. Box
36943-00200, NAIROBI through email: vacancies@kentrade.go.ke or
through post office by July
30,2021.
KenTrade is an Equal
Opportunity Employer – Persons with disability are encouraged to apply.
Any form of canvassing
shall lead to automatic disqualification and ONLY selected candidates will be
contacted. The Agency does not charge any fee for this process.