Job Summary
We are seeking to
recruit a candidate that has great personal and interpersonal communication
skills to handle customer related queries. The candidate will be required to
engage and negotiate with clients in regards to our products and services.
Job description
- To ensure existing and new customers get an
excellent customer care experience
- To create and promote brand visibility
- Create a rich and consistent communication
strategy for the company
- Responding to Clients complaints by coming up with
the best solution within the shortest time possible
- Maintain a positive and professional attitude
towards customers at all times
- Processing of clients orders and invoices and
ensuring timely delivery of the same
- Keeping records of customer interactions,
compliments, comments and complains
- Generate timely reports as relates to customer
experiences
Qualifications:
Education/ Knowledge
- Bachelor’s degree in communication or similar
business related field
- Minimum of 2 yrs experience in similar position
- Professional training in communication and
customer service
- Exceptional communication and interpersonal skills
- Experience in VAS industry an added advantage
How To Apply
Deadline date: 3rd August 2021
Salary Range: 30,000-
40,000
Email your resume
to jobs@celcomafrica.com