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Customer Service Representative Job in Kenya

Job Vacancy: Customer Service Representative

Basic Function: The Customer Service Representative position is to ensure proper customer service is being delivered.
Job Description
·         Open and maintain customer recording information
·         Answering customer calls
·         Combining orders for dispatch

·         Calling walk-in customers to confirm customer availability before dispatch
·         Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
·         Recommend potential products or services to management by collecting customer information and analyzing customer needs
·         Prepare product or service reports by collecting and analyzing customer information

·         Keep records of customer interactions, process customer accounts and file documents
·         Resolve customer complaints via phone, email, mail or social media
Skills and Qualifications:
·         Skills in computer
·         Experience needed 1 year in customer service
·         Knowledge of SAP will be an added advantage
·         Proven customer support experience
·         Strong phone contact handling skills and active listening
·         Excellent communication and presentation skills
·         Ability to multi-task, prioritize and manage time effectively
·         High school, Diploma or equivalent; college degree preferred
How to Apply
Send CV to hr@polytanksafrica.com
By: 29th August 2020

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