- Receive, assist and direct
patients in accessing the appropriate service or health care professional
in a courteous, efficient and effective way.
- Provide general assistance to
the practice team and project a positive and friendly image to patients
and other visitors, either in person or via the telephone.
Responsibilities
- Ensure an effective and
efficient reception service is provided to patients and any other visitors
to the facility.
- Acknowledge the patient’s
arrival at the desk within 2-3 minutes of arriving.
- Deal with all general
enquiries, explain procedures and make follow-up appointments.
- Be aware of your surroundings
and of patients in the waiting room: be in a position where you are able
to note which client has not been served and direct them to the offices
they need to visit.
- Be aware of which doctors and
nurses are currently on duty and whether they have arrived. If the doctor
has not arrived, call him/her and inform they are on duty and clients are
waiting for them
- Receive and make telephone
calls as required. Phone must be answered within 6 rings and no more. Take
messages, ensuring accuracy of detail and prompt appropriate delivery. Be
polite and helpful at all times. If the patient’s behavior becomes
unacceptably abusive refer the call to your supervisor. Don’t ever shout or
respond in a rude manner to the patient.
- Advice patients of relevant
charges for relevant medical services, show direction to the next station
that the client would wish to be served.
- Ensure that all patients’
information is registered onto the computer system promptly and
accurately.
- It is the responsibility of the
receptionist to ensure that clients on the Outpatient register are
transferred to the Inpatient register before close of business each day.
- It is the responsibility of the
receptionist to ensure that preauthorization is filled and ensure
communication is made to insurance companies for pre-authorization and
discharge of patients, immediately you are in receipt of either an
inpatient insurance covered clients preauthorization or a discharge summary.
Qualifications
- A diploma course in public
relations, communication, business administration or any related course.
- Must have strong analytical and
communication skills, excellent leadership qualities.
- Ability to work under minimum
supervision.
- Honesty and integrity
- Good interpersonal skills
- Computer literate.
- Maintains confidentiality
How To Apply
If you are up to the challenge, possess the necessary
qualification and experience; please send your Application, CV, copies of your
academic testimonials and other relevant documents via email to hr@oasishealthcaregroup.com quoting the job
title with the word Kakamega on the email Subject.
Alternatively;
Courier and hand delivered applications can be dropped at Oasis
Doctors Plaza Kakamega located along Muruli Road in IG SACCO PLAZA (Mwalimu
Centre Building) Ground Floor behind HUDUMA Centre.
NOTE:
- We do not charge any fee for
receiving your CV or for interviewing.
- Only candidates short-listed
for an interview will be contacted.
- Indicate your salary expectation
in your application.
- Applications to reach us before
close of business 10th July 2020.
“Oasis Healthcare group is an equal opportunity employer”
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