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Banking Jobs in Kenya - Family Bank

Collections & Recovery Officer

Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.
REPORTING TO: MANAGER COLLECTION AND RECOVERIES.
Job Purpose:
The incumbent is responsible for the overall management of the Debt Recovery Unit and recovery of the bad and doubtful debts.

Key Responsibilities:
  • Demand and enforce repayment of the bad debts.
  • Negotiate for repayment with bad debtors during recovery enforcement process.
  • Monitor arrangements for payments from bad debtors.
  • Attending public auctions as Family Bank representatives.
  • Attend/appearing in court for hearings when required as the Bank’s representatives.
  • Liaison with lawyers in recovery matters.
  • Under the guidance of the Assistant Manager, issue instructions to professional valuers to re-evaluate securities held in preparation of realization.
  • Liaise with auctioneers in the realization of securities and monitoring auctioning process to satisfactory conclusion.
  • Liaise with Legal Department recovery litigations and where legal interpretations are required.
  • Managing effective relationships with internal and external customers.
  • Ensure effective communication to internal and external customers in writing (correspondence), on phone or in person.
  • Check and verify the accuracy, completeness of the documents against the checklist provide according to product lines; KYC/AML compliance requirements.
  • Prepare, submit detailed and accurate reports from recovery assignments making actionable business-oriented recommendations to management.
  • Maintain a proper Debt Recovery documentation.
  • Ensuring compliance to regulations and the Bank’s policies and procedures.
  • Maintain the set budgets.
  • Evaluate cost/benefits, identify appropriate alternatives and make innovative initiatives to improve work efficiency.
  • Any other official duty that may be allocated by management from time to time.

The Person:
The ideal candidate must possess the following:
Qualifications:
  • Holds a Bachelor’s Degree in Business, Accounts, Finance or related field.
  • Professional Credit or Debt recovery qualifications a plus.
  • Have a minimum of two (2) years practical experience with proven result oriented track record in recoveries.
  • Experience in banking & legal/Credit background is a plus.
  • Honest and with high integrity.
Key Competencies and Attributes:
  • Personality: A go-getter, good negotiator, enthusiastic, results oriented with excellent communication and social skills.
  • A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
  • Sound knowledge of the Bank’s policies and procedures
  • Computer skills: adept in use of Ms Word, Excel, Access, PowerPoint, Internet and email.
  • Honest and with high integrity.
  • Results oriented with excellent communication and social skills.
  • A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision
How To Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 28th January 2020. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.

Branch Manager

Are you a go-getter, positive minded individual who fits the role profile captured above? There are several opportunities for ambitious, self-driven individuals to fill the above positions.
Reporting to: Regional Manager- Retail Banking
Job Purpose:
To lead the branch team and in particular drive and deliver excellent business performance through powerful leadership of the Branch ensuring optimum productivity, operation efficiency and outstanding customer service.

Key Responsibilities:
SALES AND BUSINESS DEVELOPMENT
  • Business growth and development as per KPIs on BSC
  • Assess local market conditions identify current and prospective sales opportunities and develop forecasts, financial objectives and business plans for the branch
  • Develop and implement branch strategy and sales plans to ensure achievement of branch targets
  • Communicate effectively with other branches and senior managers by sharing information on effective practices competitive intelligence, business opportunities and needs
  • Address customer and employee satisfaction issues promptly and promote a world class customer service culture
CREDIT MANAGEMENT
  • Cooperate fully with the credit Department in extending and enforcing credit policy
  • Credit Risk monitoring and control of credit portfolio
  • Ensure credit management and credit operations at the branch is fully compliant to the Bank Credit Policy and procedures

OPERATIONS AND CONTROL
  • Ensure proper due diligence on KYC is conducted on all customer accounts to effectively manage AML/CFT risks at the branch level
  • Ensure total adherence to control and Risk Policies and procedures by all staff in the branch
  • Ensure all audit issues are addressed promptly
  • Operation Risk Management and control
  • Regularly evaluate the effectiveness of the branch operations to ensure that policies are being adhered to and that goals are being attained at all times
  • Ensure the safekeeping of Branch assets including structures, equipment, inventory and cash.
  • Review all branch reports and ensure action is taken for any exceptions identified
  • Financial analysis i.e. ratios and other measurement tools to manage branch revenue, operating costs and profitability.
TEAM MANAGEMENT
  • Monitor and evaluate the performance of all branch staff, prepare performance appraisals and recommend and/or initiate corrective action where necessary to improve performance and/or attaining established personal and organizational goals
  • In collaboration with the HR Department, develop and implement a succession planning program for the branch to facilitate continuity and availability of required skills and competencies to meet the needs of the branch.
  • Provide leadership and guidance to the branch team through effective planning, communication, training, mentoring and coaching.
  • Effective resource management and ensuring safety of staff at all times
  • Ensure achievement of the branch performance objectives.
  • Leading by example, ensure adherence to integrity and high ethical standards by all staff in the branch
  • Participate actively in community business and industry organizations to build a network of contracts that improve the presence and reputation of the branch and bank in the local area
  • Establish and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the department’s and the Bank’s goals.
  • Any other official duties that may be assigned to you from time to time by management.

The Person:
The ideal candidate must possess the following:

Qualifications
  • Hold a Bachelors degree in Commerce/Business, Accounts or related field.
  • Professional banking qualifications or CPA (K) qualifications is a plus.
  • Have a minimum of six (6) years’ experience in banking 2 of which must be at branch management level in the banking sector with proven result track record.
  • AMC/CFT training/knowledge.

Competencies
  • Understand the Banking Act and Central Bank of Kenya (CBK) clearing procedures and general laws related to Banking; high levels of professionalism and professional development.
  • Good Knowledge of CBK Prudential Guidelines
  • Management and leadership ability: Have excellent interpersonal and people management skills.
  • Computer skills: Adept in use of Ms Word, Excel, Access, power-point, Internet and email.

Personal Attributes
  • Personality: results oriented with excellent communication and social skills. A forward planner with clear focus, mature, reliable, hard working and able to work without supervision.
  • Honest and with high integrity.

How To Apply
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 24th January 2020. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted

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