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Customer Care Rep Job in Nairobi, Kenya

Power Governors Limited is the leading supplier and installer of superior car accessories in East Africa.


PGL is a member of Road Safety Association of Kenya and wishes to recruit the following position.
Customer Care Rep
Job Ref: HR-PGL-11/05-2019
Location: Nairobi
Contract Time: Full-time

Key Areas of Responsibility
·         Ensure provision of quality service to customers
·         Participate in implementing customer care policies and standards
·         Participate in developing guidelines and standards for improving customer handling programs
·         Receive customer requests; attend to daily customer complaints and follows up to ensure feedback is given and action taken as soon as possible.
·         Handle customer complaints using set customer service policies
·         Support in the generation of sales leads through their interaction with customers
·         Consult with customers about their product or service needs and requirements.

·         Administer Customer Satisfaction surveys under the guidance of the Marketing Manager
·         Keep in touch with all customers to monitor changes, need for new products from the PGL and client visits.
·         Compile feedback/complaints in report form and share with marketing manager
·         Explaining to customers the different types of products that are available
·         Keep data base records of all the clients contacts(old and New)
·         Perform any other duties as may be assigned from time to time
Qualifications:
·         Minimum of 2 years’ experience in a similar related position.
·         Good analytical skills including the ability to think strategically and creatively.
·         Ability to be innovative and be a creative problem solver.
·         Service Orientation-responsive to customer needs questions and concerns in an accurate timely manner.
·         Confident and bold
How to Apply
If you wish to apply, please send a detailed resume with a covering letter to careers@powergovernors.co.ke.
Deadline for applications is 8th November 2019
Power Governors Limited is an equal opportunity employer

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