I&M Bank was founded in 1974 as a
financial services company and later converted to a commercial bank.
From June 2013, I&M Bank shares are publicly traded in the
Nairobi Stock Exchange through the acquisition of its entire shareholding by
I&M Holdings Ltd, a publicly listed company.
I&M Bank is a wholly owned subsidiary of I&M Holdings
Limited, a publicly quoted company at the Nairobi Securities Exchange (NSE).
The bank possesses a rich heritage in banking. Started in 1974, it evolved from
a community financial institution to a publicly listed major regional
commercial bank offering a full range of corporate and retail banking services.
Branch Support
Officer
Reporting to: Manager-
Branch Support
Grade: B3
Location: Head Office Operations
Department: Operations
Section: Branch Support
Job Summary:
The position is responsible for providing structured support to
Branches in view of ensuring uniformity of application of procedures, processes
and adequate effective controls across all branches.
Responsibilities:
·
Effective branch support
·
Undertake regular branch visit to
ascertain;
·
The state of maintenance, including
general tidiness,
·
State of repair and
·
That minimum standards set by the
bank are being observed.
·
Branch support on Audit related
matters
·
Coaching and mentoring of the Branches
Operations team to address specific weaknesses noted through direct interaction
or matters arising from Audit reports
·
Identify common weaknesses arising
from Branch Audits and assess implications from an Operations perspective.
Consider action required arising there from and ensure uniform application
across all branches. This may require change of procedures, review of controls
or need for training.
·
Timely identification of control
lapses and in liaison with the manager branch support lead and coordinate for
necessary corrective action
·
Assist branches with any operation
issues requiring procedural clarifications
·
Undertake comprehensive review of
actual application of controls in place
·
Conduct snap checks to ensure
operational processes are adequately observed
·
Comprehensive cash counts for all
cash holdings at the branch
·
Comprehensive review of all value
instruments including but not limited to Drafts Bankers cheques, cheque books,
Debit and credit cards, PIN mailers etc.
·
Participation and coordination in branch
operations projects
·
Provide the required link/support
required for effective branch engagement
·
Drive operational initiatives
requiring central coordination at head office for branch input e.g. specific
external audits
Qualifications
·
Business related degrees
·
Member of Associate of Kenya
Institute of Bankers (AKIB) or its equivalent professional body.
Training and Experience
·
At least 2 years’ experience in
general Bank Operations
·
Conversant with the general branch
operations functions and products as well as CBK prudential guidelines
Other skills
·
Excellent Oral and written
communication skills
·
Excellent interpersonal skills
·
Excellent Analytical and problem
solving skills
·
Attention to detail
·
Work with minimum supervision
·
Computer literacy especially in Ms
Word and spread sheet solutions
·
Flexibility and willingness to travel
sometimes for durations of time
Officer E-commerce
Support
DEPARTMENT: E- Commerce
REPORTS TO: Manager E-commerce
SUPERVISION: N/A
Purpose
The position is responsible for supporting E-commerce and
Acquiring business through Merchant sign up in line with laid down policies,
procedures and controls. The incumbent will also process Visa and MasterCard
incoming and outgoing settlement files within the stipulated regulations.
Responsibilities
·
Setting up Merchant establishments
within the E-commerce Payment gateway to enable them to accept Visa and
MasterCard cards online from their website;
·
Processing of Visa/ MasterCard
Incoming and Outgoing Interchange Files through the Edit Package to ensure the
Bank settles with Visa and MasterCard;
·
Processing Union Pay settlement files
from Third Party Processor
·
Supporting E-commerce Merchants in
both technical and administrative issues;
·
Training of Merchants enabling them
to extract their own payment reports from the Payment Gateway system;
·
Review of documents before opening
E-commerce merchant accounts in the payments gateway; and
·
Training and responding to queries on
E-commerce products to Bank Branches.
Qualifications
Academic Qualifications
Bachelor’s degree in Information Technology or its equivalent
from a recognized institution.
Professional Qualifications
·
Qualifications in ICT Applications
relating to the job
·
Knowledge of Microsoft Office
Packages, MS EXCEL, MS WORD,
·
Website and Applications Development
skills
Experience
·
Experience in ICT support or Card
Applications support
·
Experience in Banking and Card
Management Applications
Skills and Attributes
·
Excellent communication and
interpersonal skills;
·
Good organization and presentation
skills.
·
Good report writing skills and
numeric skills
·
Strong web development skills
·
Strong ICT Technical skills;
Head of Front Office Operations
Branch: Sarit Centre
Branch Category: Large
Reports to: Branch Operations Manager
Supervision: Front Office Operations
PURPOSE:
To supervise the Branch Front Office operations team to ensure
timely and accurate processing of transactions in line with laid down
procedures, whilst ensuring all the respective controls, bank policies and
procedural guidelines are adhered to.
Responsibilities
Supervision of;
·
Processing of Outward RTGS, SWIFT,
Deposit Contract Initiations, Deposit Contract Liquidations, Amendments of
Deposit Contracts, Bankers Cheques, Drafts, and Foreign currency conversions.
·
Validation of customer instructions
to ensure they are executed as per customer’s mandate held in our books and
calling customers to confirm issuance of said transactions.
·
Validation of customer accounts
balances to ensure availability of sufficient funds to complete each
transaction.
Authorization / Verification of transactions in bank systems including CBS and DMS whilst observing delegated authorization limits.
Authorization / Verification of transactions in bank systems including CBS and DMS whilst observing delegated authorization limits.
·
Guiding customers on remittance
requirements to bridge knowledge gap and to ensure compliance with Bank
Policies and Procedural guidelines and Prudential guidelines
·
Obtaining necessary / required
approvals from Superiors and Relationship Managers before progressing or
executing any customer transaction which are NOT in compliance with Bank’s
policies and Procedural guidelines
·
Ensuring that customers, respective
RMs and Branch Leadership are kept in the picture of any transaction which
CANNOT be progressed for lack of funds or any other reason.
·
Investigating and resolving customer
inquiries and complaints in respect to their transactions processed by the
Front Office Team in a timely manner – as per set TAT timeframes.
·
Undertake Joint custodian of Branch
vault and/or ATM when called upon to do so.
·
To act as a reliever for Head of Back
Office and Head of Cash, when the need arises and as will be advised by the
Branch Operations Manager
·
Engaging in administrative duties
such as leave planning, mentoring and coaching reportees and managing the
performance of the direct reportees including undertaking performance reviews
·
Ensuring daily call backs are done
and that reconciling of suspense accounts associated with above mentioned
processes are done on a daily basis.
·
Cross selling the Bank’s retail
products.
·
Any other duty as will be assigned by
the Branch Operations Manager
Qualifications
Academic Qualifications
Bachelor’s degree in a Business related field from a recognized
institution.
Part completion of CPA (K), ACCA or its equivalent – can be an
added advantage
Experience
At least one to three years relevant experience.
Generic Competencies
·
Technical skills;
·
Ability to communicate;
·
Report writing skills; and
·
Numeric skills.
Skills and Attributes
·
Excellent communication and
interpersonal skills;
·
Good people-management skills; and
·
Excellent planning and organization
skills
How to Apply
Go to www.imbank.com to
apply