General Manager
Head of People
Who We Are
Moko Home + Living is a growing company bursting with
innovation, creativity, and passion. Our customers dream of a better
night’s sleep, a welcoming place to host their guests, a fun and safe place for
their children to play. But they tell us this isn’t easy – they have to
settle for low-quality furnishings or break the bank. Join us in building
the products, the brand and the network to put quality living within everyone’s
reach. Here’s what our team has accomplished in the few years since our
founding:
Reached over 100,000 Kenyan homes with our products • Attracted
global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country • Grown from a start-up to mid-sized company
Supported the growth of over 200 small furniture businesses across the country • Grown from a start-up to mid-sized company
Role in Brief
Our General Manager leads Moko’s B2B business
vertical as well as our finance, supply chain and distribution teams.
Your daily focus will be on growing our mature B2B business – which accounts
for the majority of the company’s revenue – and delivering top-notch
operational support across the company. This role is ideal for a senior
cross-functional leader who is an exceptional decision-maker, tactical problem
solver, leader and coach. You’ll be incredibly candid, passionate and
never satisfied with the status quo – these qualities will push your teams and
our business to new heights.
Responsibilities
Lead key company-wide operational functions
·
Support growth in our operations
team’s increasingly complex warehousing operations and rising deliveries to
customers
·
Scale and improve our supply chain
team’s global and local procurement of raw materials and finished goods
·
Streamline accounting operations and
develop our finance team apace with the company’s evolving needs
·
Lead company-wide budgeting and
financial planning
·
Coordinate support from your teams to
our manufacturing, retail, marketing and talent departments
·
Direct reports: Finance, Supply Chain,
and Operations managers
Lead our B2B vertical
·
Profit and loss responsibility for
our B2B business, which distributes furniture materials to retailers across
Kenya and accounts for the majority of our revenue
·
Coordinate your teams in bringing
delight to our customers while maximizing profitability
·
Support the B2B sales team in
optimizing product mix, developing new and existing customers and improving
collections
·
Direct report: B2B Sales Manager
Instill world-class management practice in your teams
·
Ensure effective coaching and
professional development at all levels
·
Support your teams in effective
decision making and problem-solving
·
Maintain a clear focus on performance
in support of achieving the company’s goals
·
Ensure that Moko’s culture is felt
and lived in all your teams
·
We’re open and honest with each other
and our customers – delivering on our promises and pushing each other to our
full potential
·
We’re always improving and looking
for better ways of doing things – this means taking individual initiative as
well as supporting our teammates
·
We don’t just do the job but are
passionate about our work – the source of this passion is our enthusiasm for
bringing smiles to our customers’ faces
Career Growth + Compensation
You’ll join the senior leadership team of one of East Africa’s
most successful growth-stage companies, playing a key role in our development
into a major enterprise. You’ll be stretched every day by world-class
colleagues, expanding your skills and responsibilities as your teams and our company
grow rapidly.
We believe this distinct and rare experience is the most
valuable benefit we offer new leaders who join our team. In addition to
this, you’ll earn a competitive salary and benefits package, including stock
options – allowing you to participate in the value you create as a leader of
our team.
Qualifications
·
Your direct reports have told you
you’re the best manager they’ve ever had – you support them while
challenging them to do their best and holding them accountable for results
·
You’d describe yourself as candid,
passionate, continuously improving
·
You are a strong leader, with deep
experience managing teams across different functional areas – you
have a proven track record of developing your teams and delivering incredible
results
·
You’re highly process-oriented and
believe clearly defined and measured processes lay the foundation for high
performance and continuous improvement within teams
·
You are an adaptable professional who
has drawn energy from working in an environment of rapid growth and change
·
You thrive when you’re able to take
initiative and do best in an environment where you are given high-level goals
and the freedom and authority to achieve them
You possess a strong analytical toolkit and rely on data to reach your best decisions
You possess a strong analytical toolkit and rely on data to reach your best decisions
·
You’re a strong tactical
problem-solver eager to support teams in defining and defeating their biggest
challenges
Head of People
Who We Are
Moko Home + Living is a growing company bursting with
innovation, creativity, and passion. Our customers dream of a better
night’s sleep, a welcoming place to host their guests, a fun and safe place for
their children to play. But they tell us this isn’t easy – they have to settle
for low-quality furnishings or break the bank. Join us in building the
products, the brand, and the network to put quality living within everyone’s
reach.
Our 200-person strong team has reached over 100,000 Kenyan homes
with our products so far, and we’re just getting started. Join us in
bringing the dream of a smiley home to millions more.
Role in Brief
The Head of People and Smiles works with the company’s senior
leaders to make our motto “create a new, smiley world” come alive in our teams.
You will have a passion to understand deeply what moves people to strive for
infinity. You will work on creating a seamless and happy journey for the
Moko-ers from start to finish: from hiring and onboarding to growth coaching
and training to help every Moko-er become the hero they wish to become. This
role is ideal for a leader who is able to design and implement policies that
can make abstract values alive and tangible across big teams. You will also be
a strategic person who has a clear vision of how the People team can be
effective to support the rapid growth of our organization.
Responsibilities
Support the CEO in the implementation of the Moko INSPIRE
principles across the company
·
Translate the INSPIRE (Infinity,
No-NonSense, Supportive, Passion, Initiative. Real, Enthusiasm) culture
principles into concrete practices and rituals so that they become simple
enough to be acted upon by everyone
·
Ideate, implement and run surveys or
other data collection systems to keep a pulse of teams’ engagement and culture
implementation
·
Analyze quantitative and qualitative
data to draw insights to share with teams’ heads. Define key strategic
initiatives to drive up our “Smiles Score” i.e. our engagement and happiness
staff score.
Lead the hiring and onboarding of new Moko-ers as we scale
to infinity
·
Support each team’s Head to define
clear job descriptions and hiring needs at the beginning of each quarter to be
able to always be a step-ahead our growth
·
Coordinate with the Brand Team to
share with the world the Moko experience in a clear, compelling and smiley way
·
Manage a team that can find the right
candidates and offer a wow experience throughout the interview process
·
Design, implement and optimize for
scale an onboarding process that conveys our culture and philosophy. Leverage
the onboarding process to help every new Moko-er to find their passion and
understand how they can make an impact.
Lead the development and implementation of professional
growth and training opportunities
·
Support each team’s Head to define
clear job descriptions and hiring needs at the beginning of each quarter to be
able to always be a step-ahead our growth
·
Coordinate with the Brand Team to
share with the world the Moko experience in a clear, compelling and smiley way
·
Manage a team that can find the right
candidates and offer a wow experience throughout the interview process
·
Design, implement and optimize for
scale an onboarding process that conveys our culture and philosophy. Leverage
the onboarding process to help every new Moko-er to find their passion and
understand how they can make an impact.
Create a caring HR function
·
Optimize HR practices and systems
that can work efficiently as we scale
·
Make strategic decisions about a
benefits package that is financially sustainable and in line with our culture
principles
·
Create an environment where every
Moko-er feels at any time that they can be heard, trusted and supported
Qualifications
·
You have an outstanding emotional
intelligence and excel at understanding people deeply and how to best support
them to overcome challenges.
·
You have a calling and talent to
inspire the fire and passion of others to work together as a team and bring a
central idea to life
·
You have experience in an HR or
People role in managing a large team (100+)
·
You are a strong strategic planner,
translating the company’s goals and values into measurable and/or tangible
outcomes that guide our teams to success.
·
You are a strong critical thinker and
problem solver, using a sharp understanding of the bigger picture to
effectively overcome hurdles.
·
You are an adaptable professional who
has drawn energy from working in an environment of rapid growth and change.
How To Apply
Please visit our website moko.co.ke/careers and apply through our online form..