Business Analyst
Franchise Manager
Corporate Sales Manager
E-Commerce Manager
Customer Experience Manager
Job Purpose
Business Analysts conduct market analyses, analyzing both
product lines and the overall profitability of the business. In addition, they
develop and monitor data quality metrics and ensure business data and reporting
needs are met.
Responsibilities
·
Creating a detailed business
analysis, outlining problems, opportunities and solutions for a business
·
Evaluating business processes,
anticipating requirements, uncovering areas for improvement, and developing and
implementing solutions.
·
Leading ongoing reviews of business
processes and developing optimization strategies.
·
Communicate key insights and findings
to product team
·
Budgeting and forecasting
·
Planning and monitoring
Qualifications
Education Qualification
·
A bachelor’s degree in business or
related field or an MBA.
Experience Requirement
·
A minimum of 5 years’ experience in
business analysis or a related field.
·
Exceptional analytical and conceptual
thinking skills.
Key Skills and Competence
·
Advanced technical skills.
·
Excellent documentation skills.
·
Fundamental analytical and conceptual
thinking skills.
·
Experience creating detailed reports
and giving presentations.
·
Proven analytical background
·
Experience in analyzing data to draw
business-relevant conclusions and in data visualization techniques and tools.
Franchise Manager
Job Purpose
Franchisee Manager will be responsible for planning and managing
the franchising business of Company. They will be responsible for developing
franchising opportunities and for offering continuous support to franchisees,
to ensure the overall success of the franchisor as well as the franchisee.
Responsibilities
·
Identify and locate potential
franchisee in the selected markets: discovering and exploring opportunities.
·
Screen potential franchisee by
analyzing investment requirements, franchisee’s potential, and financials,
franchisee experience and vision
·
Finalize the deal with franchisee by
negotiating terms and conditions of each franchisee agreement·
·
Responsible for the launch and
development of the franchisee as per the agreed terms and conditions.
·
Assist in the development of
Franchise Business Plans
·
Ensure the financial performance and
revenue targets of the franchisee is achieved through analysis of its Profit
& Loss and KPIs.
·
Work as point of contact between the
franchisee and the franchisor, and ensure that any issues/concerns are aptly
and timely addressed.
·
Support the day-to-day management of
franchise. Advice and support franchisees with all areas of their business
including: store standards, stock management, customer relationship, staffing
and recruitment, finances and payments, cost control, expansion.
·
Ensure franchisor suggested systems/
processes are deployed & practiced in the franchisee.
·
Develop sales and marketing tools,
work out on sales promotional activities to support the franchisees.
·
Ensure that Company’s brand is
communicated and maintained in all franchisee communications and marketing
activities.
·
Develop the franchise audit plan and
conduct the audits.
·
Ensure that the franchisee is in
compliance with legal and statutory policies and procedures
·
Franchise legal responsibilities –
ensure franchise agreement renewals, fee/ payment collection, and keeping
franchise agreements up to date with current legislation.
·
Ensure that franchisee and its staff
are trained enough to provide the service experience in line with Company’s
customer policies.
Qualifications
Education Qualification
·
Bachelor’s Degree in any
business-related course
Experience Requirement
·
7-10 years of progressive experience
in retail or franchising.
·
5+ years in a management position
leading others.
Key Skills and Competence
·
Ability to establish credibility,
subject matter expertise and communicate effectively both verbally and in
writing.
·
Influence, negotiate and build
consensus with multiple stakeholders both internally and externally.
·
Problem solve with franchisees in an
effort to help them achieve business goals.
·
Ability to travel and work an
extensive travel schedule and ability to work remotely, evenings and weekends
is required.
·
Knowledge of retail operations.
·
Attract, develop, manage and retain
top talent through mentoring, training, feedback and coaching to direct,
indirect and cross-functional teams.
Corporate Sales Manager
Overall Purpose
Responsible for obtaining profitable results through the sales
team by developing the team through motivation, counselling, skills development
and product knowledge development.
Responsibilities
·
Manage the sales administration
function, operational performance reporting, streamlining processes and systems
wherever possible and advising senior management on maximizing business
relationships and creating an environment where customer service can flourish.
·
Responsible for developing a business
plan covering sales and revenue, establishing a system of compiling and
analyzing sales figures reports and communications involving sales reports,
cyclical sales meetings and sales newsletters.
·
Responsible for managing the sales
team through planning, recruitment, monitoring their performance, directing
their efforts, organization and control to ensure they accomplish their
specific objectives, achieve growth and hit sales targets.
·
Plan and implement a specific
appraisal system that describes the responsibilities and performance standards
for each member of the sales team. Establish individual sales territory and set
sales targets, develop commission targets and administer the commission plan.
·
Personally observe the performance of
Sales representatives in the field on a regular basis and device ways of
motivating them to reach targets
·
Identify emerging markets and market
shifts while being fully aware of new products and competition status.
·
Develop sales strategies, keep up to
date with products and competitors and generates ideas frequently and always
working out ways and means of “doing it better.”
·
Establish, maintain and expand
company’s customer and also increase sales of the company’s products.
·
Deal with some major customer
accounts and ensure efficient servicing of the needs of your existing
customers.
·
Collecting customer feedback and
market research and reporting to senior managers.
·
Execute other reasonable duties/tasks
from time to time as assigned by the supervisor.
Qualifications
Education Qualification
·
Bachelor of Business Management /
Commerce (Sales Marketing).
Experience Requirement
·
4 – 6 years of Sales & Marketing
related experience – Retail, Agency, Manufacturing or FMCG Marketing.
Key Skills and Competence
·
An understanding of retail and
background to lead projects from a business need perspective.
·
Strong computer skills required,
excellent Microsoft Excel, advanced level of proficiency in access, Word and
PowerPoint software applications.
·
High integrity and ethical standards.
·
Be efficient & effective with
initiative and drive under tight timescales and pressure whilst maintaining
attention to detail and quality.
·
Good communication and interpersonal
skills for a demanding and customer focused working environment.
·
Team player with excellent
influencing skills
·
High level of Initiative and
self-drive. Possess the willingness to learn, improve and adapt
·
Problem solving and decision-making
skills.
E-Commerce Manager
Purpose
Ecommerce Manager will oversee tuskys.com online sales. He/she
will be responsible for the image of the online platform and generating sales
through the internet. S/he will also oversee a team of web and software
developers who contribute to the look and systems of tuskys.com
Responsibilities
·
Managing the e-Commerce strategy from
creation and execution to optimization.
·
Analysis of the site performance to
ensure maximum consumer response.
·
Ensuring that the visual content
engages effectively with the customer.
·
Maintenance and support of the
functional aspects of the ecommerce site.
·
Working closely with the customer
management team to drive consumer loyalty.
·
Playing a key part in managing the
e-Commerce P&L.
·
Leading in new product development
catered to the needs of the consumer.
Qualifications
Academic Qualifications
·
Bachelor of Science
in Business Administration: New Media & Internet Marketing.
·
Bachelor of
Business Administration & Bachelor of Business Management.
Professional Qualifications
·
Certification Electronic Commerce
Major will be added advantage.
Experience Requirement
·
8+ years of proven track record as an
E-Commerce Manager within retail and technology sector
·
Extensive experience with practices
and techniques related to web merchandising or online retailing.
·
Experience in CRM, digital and
affiliate marketing, social media platforms, monitoring tools and metrics.
·
Experience creating E-Commerce
strategies and leading digital development
·
Experience in consumer technology
markets in an E-Commerce role.
·
Experience of managing and leading
teams.
Key Skills and Attributes
·
An analytical eye, able to measure
site performance and identify improvements
·
Creative flair, able to identify new
opportunities to maximize consumer activity
·
A proactive and innovative approach
to idea generation and implementation
·
A decisive and methodical way of
thinking
·
Able to work on own initiative
without day to day management
·
Demonstrable experience of generating
new business and strong commercial relationships
·
Excellent communication skills
·
Strong relationship building ability
and customer service/experience focus
·
To provide leadership, ensuring that
cross functional teams (merchandising, design and buying) are working towards
common commercial objectives and timelines
Customer Experience Manager
Job Purpose
The successful candidate will be expected to provide quality and
efficient Customer Experience to customers by ensuring individual staff members
are performing against targets while regularly reviewing their performance to
identify gaps and providing training and coaching to build on their capacity.
Responsibilities
·
Ensure that all incoming customer
concerns received across all social media pages are addressed fully to facilitate
for a 100% response rate & one-hour response time.
·
Following set customer service
standards and ensuring adherence to all scripts, processes, SOPs and SLAs.
·
Create and oversee implementation of
policies and procedures that optimize customer experience and the entire staff
can adhere to so all customers receive the same quality of service.
·
Study other customer success programs
and analyze customer data to identify the best practices.
·
Assist in training of new hires and
in conducting staff appraisals for the department.
·
Disseminate new product, service
information and promotion campaign to customers and ensure that they are well
versed on the same.
·
Prepare and submit daily, weekly and
monthly reports related to customers care experience.
·
Monitor leave schedules for direct
supervisees and ensure business continuity.
·
Handle any ad-hoc customer related
matters that arise and if unable to resolve immediately, escalate to the
relevant persons.
·
Oversee and effectively manage
administration of customer loyalty cards.
·
Perform any other duties as may be
assigned from time to time.
Qualifications
Education Qualification
·
Bachelor’s Degree Public Relations,
Communications, Business Administration or related field.
Experience Requirement
·
A minimum of 5 years’ professional
experience in Customer Experience, with at least 2 years in a supervisory
role.
·
Experience in retail will be added
advantage.
Key Skills and Competence
·
A proven track record in customer
satisfaction.
·
Able to thrive in an environment that
values entrepreneurial ethic and transparency.
·
Superior verbal and written
communication skills, with an ability for tact and diplomacy.
·
Excellent interpersonal,
organizational, multi-tasking and time-management skills
·
Ability to reinforce team work.