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Customer Service Officer/Admin Job in Kenya

Job Description

Our Client is currently looking to hire a Customer Service Officer / Admin. Goal – To manage customer relationship in a manner that guarantees customer retention and growth
Qualifications
· Degree in hospitality management
· 5 years experience in a similar role and industry

Responsibilities
· Take orders from customers and process accurately and timely
· Acknowledge and resolve customer complaints and questions by clarifying and determining
cause of action
· Answer customer questions about products and offers available
· Open and maintain customer accounts
· Maintain financial accounts of orders processed and make report
· Keep accurate records of customer feedback, comments and complaints.
· Ensure customer satisfaction
Administrative Duties
· Petty booking keeping and disbursements of funds
· Keep and organize company records
· Prepare report on expenses and office budgets
· Maintain company database
· Organize filing system for important documents
· Collate and submit end of month staff report
Qualifications
· Able to manage pressure
· Proactive
· Able to think on the feet
· Problem solving skills
· Multitasking skills
· IT savvy
· Calm and assertive
How to Apply
Please send your CV to jobs@alternatedoors.co.ke

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