Job Title: Front Office Admin – Hotel
Location: Nairobi
Nature of Work: Full time
Salary Range: 25K (Accommodation Provided)
Key Duties & Responsibilities
·
Greet clients and visitors with a positive, helpful attitude
·
Handle the Front Office Fidelio System in regards to client’s
bookings and inquiries
·
Attending to telephone calls and transferring them to the
respective extensions
·
Receive clients’ rent in the absence of the Finance and Admin
Manager
·
Assisting in Apartment inspections
·
Handle guests’ check-ins and check outs as per the Check In
Procedures
·
Sending the ‘Guest Feedback Survey’ to the guests through email
upon check out and keeping a log for the same
·
Filing and retrieval of documents
·
Preparing of Purchase Orders using Materials Control Software
·
Ensuring the Admin office is always tidy and well organized
·
Assisting clients in finding their way around the premises
·
Helping maintain workplace security by issuing, checking and
collecting badges as necessary and maintaining visitor logs
·
Answering phones in a professional manner, and routing calls as
necessary
·
Assisting colleagues with administrative tasks
·
Provide excellent customer service
·
Scheduling appointments
·
Any other duty as may be given from time to time
Requirements
·
Certificate in Hotel Management – Front Office Operations
·
Working experience in Fidelio System
·
Working experience in Materials Control Software
·
Two years working experience in Hotel Front Office/Hotel Reception
·
Prior experience in a hotel or apartments a must
·
Consistent, professional in dress and manner
·
Excellent written and verbal communication skills
·
Competency in Microsoft applications including Word, Excel, and
Outlook
·
Good time management skills
If you meet the above qualifications, skills and experience send
CV only to jobs@britesmanagement.com
Only shortlisted candidates will be contacted.