Sheer Logic Management Consultants is
seeking to engage dynamic individuals for Flexi-Cashiers position for one of our clients.
Employment type:Temporary when needed.
Employment type:Temporary when needed.
Age: 40 years and above
Salary: 2,000 per day
Regions: Nairobi, Migori, Bomet and Narok
Responsibilities:
·
Dispense and receive physical cash,
cheques, drafts and other financial instruments over the counter to walk-in
primarily retail banking customers.
·
Before processing each transaction,
verify that all the required information for the transaction is accurate and
complete in accordance with the banks procedures (for example when cashing a
cheque, verify the date, bank name, customer’s ID and validity of the cheque,
check amount number and amount in words agree, that customer has sufficient
funds and any other prevailing requirements/guidelines that are applicable as
per the procedure. etc.). Refer any concerns to the Team Leader Cash or
Operations Officer for follow-up and decision-making on whether to proceed.
·
Refer any transactions in excess of
teller limits to the next level for authorization.
·
Capture all transactions on the
bank’s system and ensure that all transactions are properly authorized before
processing.
·
Carefully counts all cash received or
dispensed to ensure that errors are avoided. Barclays has a zero tolerance
policy for teller errors and appropriate action will be taken, which may
include formal disciplinary procedures.
·
Assist by guiding customers to
correctly complete transaction documentation such as deposit or withdrawal
slips to ensure accuracy and completeness of these documents.
Customer Service:
·
Provide advice to customers on the
cash process to ensure the smooth flow of transactions.
·
When directly receiving customer
enquiries, attempt to resolve the enquiry at the first instance by using the
bank’s systems. Only escalate to the Branch Manager or Branch Operations
Manager or ask the customer to speak to an a Senior Official when all other
efforts have been exhausted to resolve the customer’s request.
·
Explain the banks procedures,
security requirements (such as the requirement to provide sufficient ID when
transacting) as well as services to customers.
·
Inform customers of the value of
using the Customer Feedback system, including explaining to customers how the
bank uses their feedback to improve service.
·
Identify sales leads through reviewing
income levels on customer statements, questioning customers when they mention
specific needs, and referring any new leads to the relevant official as may be
guided by the Line Manager.
·
When specific sales campaigns are
running in the branch, explain the campaign details in brief to customers, and
direct them to the relevant official or further information.
Controls
·
Reconcile own till cash as per policy
requirements as well as when cash is restocked or repatriated during the day.
(current procedures should apply at any given time).
·
Open and close tills according to the
bank’s procedures, including physically securing the till according to
requirement set out (e.g. physically chaining the till).
·
Throughout each day advise the
Cash/ATM Custodian when teller cash limits are reached to enable them to
restock or repatriate cash.
·
Ensure that all transaction records
are kept meticulously and in accordance with bank procedures. Make such
documents available for review/control purposes when required.
Technical Skills / Competencies
·
Excellent numeric skills including
meticulous attention to detail
·
Excellent communication skills
especially verbal
·
Listening and questioning skills
·
Good keyboard skills, especially on
the numerical side.
Knowledge, Expertise and Experience
Essential
·
High level of working knowledge of
all the Bank’s products, procedures and policies
·
Understanding of Branch operations
·
High school diploma with Math and
English passed at a higher grade
Preferred
·
Some knowledge of competitive
products and processes
·
Relevant diploma and degree
·
Some experience in dealing with large
amounts of cash in a retail environment
·
1-2 years’ experience in a banking
hall environment either as cashier or inquiries
·
Branch Operations experience
How To Apply:
If you believe your career objectives
match this exciting position, please forward your application and detailed C.V
stating your current position, remuneration, contact details by 28th May 2018
to the Sheer Logic Management Consultants E- Mail: recruitment@sheerlogicltd.com
clearly marking – “Flexi-Cashiers”
Only short-listed candidates will be
contacted.
Our Client is an Equal opportunity
employer