Moko
Home + Living is a growing company bursting with innovation, creativity and
passion. Our customers dream of a better night’s sleep, a welcoming place
to host their guests, a fun and safe place for their children to play.
But they tell us this isn’t easy – they have to settle for low-quality
furnishings or break the bank. Join us in building the products, the
brand and the network to put quality living within everyone’s reach.
Here’s what our team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products · Attracted global investment to continue fuelling our growth and vision
Supported
the growth of over 200 small furniture businesses across the
country · Grown from a start-up to mid-sized company
Operations Manager
Reached over 100,000 Kenyan homes with our products · Attracted global investment to continue fuelling our growth and vision
Production Manager
The Role In Brief
You’ll
take the reins of our growing production operation. This is a key
management and leadership role which will oversee all critical production
functions and advance them to the next level. The Production Manager will
also work closely with various teams to ensure timely delivery to our
customers.
Responsibilities
Production Planning
·
Work with the supply chain department
to forecast and plan for present and future consumption of raw materials to
ensure that materials are always available
·
Evaluate production schedules and
labour requirements to plan team structure and development
·
Develop and maintain production
metrics for quality, delivery, and safety
Team Management
·
Build strong rapport with our
100-person-strong production team through open communication; promote a
positive, safe, productive and efficient work environment
·
Continually analyse, identify and set
expectations to motivate team members to achieve objectives and goals
·
Manage employee training and required
documentation to ensure effective training methods that are in compliance with
current procedures and quality standards
Quality Assurance
·
Ensure that goods produced by your
team always meet quality standards
·
Monitor product standards at various
levels of production and at the point of release so that the cost of rework is
reduced
Continuous Improvement
·
Monitor and recommend necessary
changes to the layout of plant, machinery and production processes and methods
for any new equipment, materials or components
·
Continuously work to improve the cost
of products by optimizing raw materials, labour and utilities
·
Review and recommend appropriate
measures to control and minimize waste levels
·
Review production practices and
equipment; make proposals for improvements to ensure that they are maximally
effective
·
Support research and development to
keep our production team up to date and working with the latest technology and
using the most efficient manufacturing practices
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues. Candidates with at least 3 years’ management experience managing a
large team preferable.
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Knowledge of good manufacturing
practices and lean manufacturing policies and procedures
·
At least 5 years’ experience working
in a manufacturing setting (process, chemical, mechanical)
·
Technical background a plus
Digital Marketing Internship
Role In Brief
The
ideal Digital Marketing Intern is an analytical person who has a passion for
engaging customers and telling the Moko story. They care about giving the
customer the best experience and putting a smile on their face and sparks in
their eyes. They are self-motivated and keen to learn on the job. They enjoy
taking on a variety of tasks from running digital marketing campaigns to
running market research surveys. They like to find solutions to problems and
think of ideas to improve the customer’s experience and they strive to achieve
the best possible outcome.
Responsibilities
Customer care and support
·
Follow up on leads to coordinate when
orders can be placed and delivered
·
Coordinate with the “Dreamliner”
delivery team to arrange home deliveries to customers
·
Ensure that payments are collected
and logged in our system
·
Assist customers in case of queries
such as replacement of the product or assistance with product guarantee
·
Receive inbound calls and offer
support to customers questions and queries
·
Respond to customers messages and
comments on Social Media, Whatsapp, email and other digital platforms
·
Manage the Moko care program by
giving customers an experience worth talking about Digital Activities
·
Support digital marketing team to
generate and gather content for marketing and social media campaigns
·
Keep an up to date record of leads
and customers generated from online conversations and manage the inbound
customer system
·
Support the digital team plan and
execute marketing campaigns and activities
·
Propose new ideas about ways to
engage our customers online with our brand and suggest improvements about
marketing campaigns and customer engagement system.
Support Market Research
·
Collect testimonials from customers
and provide any insightful feedback to management to develop our products and
our brand
·
Conduct market research and
customers’ insights collections (both online and offline) through surveys or
1:1 interviews
·
Summarize data collected from market
research and offer recommendations
Qualifications
·
Digital Marketing experience is a
plus, but not a requirement
·
Extremely strong interpersonal skills
and outgoing personality
·
An enthusiastic individual with
outstanding problem-solving skills to assist customers in their purchase and
after sales journey
·
Strong analytical skills and
attention to detail—ability to analyze data and proactively identify and
address issues with customer accounts
·
An initiative taker who enjoys
working independently once you receive clear directions from the manager
·
Proficient with Microsoft Word and
Excel
·
Eager to join a young, quickly-growing
organization and team
Creative Content Creator
The Role In Brief
We’re
looking to add a super creative, word wizard to our Marketing team (also known
as Nap-stars for our love of naps) that can help us grow our digital marketing
presence. We have an ambitious plan to reach more people online and let them
know about the Moko’s dreamy products and you’ll help us achieve this dream.
You’ll have a passion to come up with new ideas and stories for content and
find a fun and creative ways to tell these stories to our online audience.
You’ll be the guardian of our brand voice and ensure all the messages created
are appropriate and inline with the brand. You will put your ear out for trends
and topics that our audience is interested in and use that insight to create
messages that our audiences can relate to. You will assist the digital team in
testing different content so that we can find the perfect recipe for our brand.
Most importantly, you’ll be eager to take on more responsibility and grow your
career as part of our team.
Responsibilities
Create content for social media and other online platforms
and tell the “MoKo cares” stories
·
Work in close collaboration with the
Brand & Buzz manager to create content for emails, WhatsApp and other
channels to nurture leads in the pipeline
·
Create content for Facebook and
Instagram monthly calendar
·
Make the Moko brand alive by creating
stories around brand elements we have e.g. Moko dream team cartoons,
·
Join the home delivery team,
marketing activation days and Moko cares deliveries and share pictures and
stories about our customers that are worth sharing
·
Support the customer care inbound
team to collect personal and fun facts about leads and customers
·
Create stories about the nap-stars
team that can be shared across different channels
·
Start and manage a blog about
relevant topics*
Be the brand voice guardian
·
Write and edit content for the
website
·
Review and make more Moko any brand
related content e.g. correspondence with job applicants, collaterals for
hiring, correspondence with customers activating their warranty, postcards for
the Moko care story, etc
·
Write FAQ that we can publish on the
website and use on social media to respond to queries.
Research & A/B Testing Support
·
With the help of the Digital
Marketing Officer, create variations of content in order to find the copy that
works best for the brand
·
Carry out social listening. Track
conversations around relevant keywords and topics to find opportunities for
content creation and to monitor brand sentiments from our audiences.
·
Carry out research, gather market
data and use the results to come up with well-informed topics and themes for
content creation
·
Identify opportunities from trending
topics that the brand can ride on and promptly create tasteful content to
improve visibility and virality.
Career Growth + Compensation
Moko invests
in building the capacity and skills within our team. Your manager will invest
significant time in your career development. We provide constant, actionable
feedback delivered through mentorship from the management team. Because of our
rapid growth, we constantly have new roles opening up and opportunities in many
functions. This results in fast career growth for those who are ready to take
up the challenge.
Qualifications
·
Proven work experience as a Content
Creator or copywriter or similar role
·
Excellent writing and command of the
English language
·
Familiarity with writing for SEO
·
Creative minded with an ability to
conceive or find interesting ideas / stories for new content
·
An initiative taker who enjoys
working independently once you receive clear directions from the manager
·
Outgoing personality with Strong
interpersonal skills and ability to carry out research and get fun, shareable
stories from customers
·
Eager to join a young, quickly-growing
organization and team
Health & Safety Officer
The Role In Brief
We
are looking for someone to foster safety for our team members as the build and
deliver products to delight our customers. You’ll be passionate and
knowledgeable about occupational and environmental safety, driven to create and
maintain a world-class working environment. Most importantly, you’ll be
effective at turning principles and regulations into everyday reality by
collaborating with teams across the company to raise awareness and change
behaviours.
Responsibilities
Work across teams to ensure safety
·
Champion a safety agenda and culture
across the company
·
Regularly review working conditions
and work with line managers to correct non-compliance and realize opportunities
for improvement
·
Manage and monitor issuance and usage
of PPEs, including PPE inventory
Manage audits and compliance with regulatory bodies
·
Collaborate with third-party auditors
to ensure all audits are conducted properly and on-time and all licenses are up
to date (OSH, NEMA, fire safety, planning)
·
Develop and execute action plans to
address any issues identified in audits
·
Maintain strong relationships with
local regulators based on transparency and compliance
·
Regularly identify opportunities for
assessing risk and implement improvements
Integrate safety into routine systems and procedures
·
Develop and maintain training
protocols around safety, health and environment
·
Review standard practices and
procedures and effectively integrate safety, health and environment best practices
where appropriate
·
Conduct regular safety, health and
environment trainings with all team members tailored to their roles
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Previous experience working in a
similar role in a company with high standards of occupational health and
safety; preferably in the manufacturing sector
·
Strong working knowledge
of occupational and environmental regulations and risks
·
Excellent written and
oral communication skills and a strong ability to lead and influence
others
·
Demonstrated experience drafting and
implementing training and procedural documents
Product Engineer
The Role In Brief
We
are looking for someone who can guide the development and improvement of
products that will put smiles on the faces of millions of families as we
scale. You’ll be eager to quickly learn about a variety of materials and
processes – from chemicals for our foam products to fabrics and wood for our
sofas – and apply this in prototyping and design for manufacture. You’ll
find joy in taking a product concept, iterating it through research and testing
and guiding it into creation on our factory floor.
Responsibilities
Provide versatile technical expertise in all aspects of
furniture manufacturing
·
Research a variety materials and
processes from chemical manufacturing to woodworking
·
Design prototypes and feasibility
models for proof of concept testing
·
Analyze test result data and draw
insights in relation to design specifications and product goals
Support continuous improvement in manufacturing
·
Collaborate with our manufacturing
team to share technical guidance on new and existing products
·
Work with our manufacturing and
customer research teams to align quality to our customer’s dreams
·
Support our supply chain team in
identifying appropriate materials which can be sustainably sourced
Lead and develop product engineering team
·
Provide leadership and guidance to a
small team, guiding their professional development and building their technical
expertise
·
Develop test methods, standards and
protocols which your team can implement to evaluate new materials and product
concepts
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Technical background preferably in
product, materials or industrial engineering
·
Experience working in product
development or R&D
·
Demonstrated experience in creating
systems and tools to guide product testing and manufacturing – testing
protocols, SOPs
·
Demonstrated technical learning and
problem-solving abilities through experiments, analysis and systematic methods,
technical research and networking with experts
Imports Manager
The Role In Brief
Our
supply chain is at the core of our business, bringing materials from around the
world which are ultimately crafted into locally-made furniture adorning homes
across Kenya. This role will ensure that our import supply chain
grows and develops apace with the company’s product development and
manufacturing plans. The ideal Imports Manager will be able to manage and
grow a strategic global supplier network and ensure systems and processes are
in place to meet growing procurement needs. A highly analytical,
detail-oriented individual who can scour the globe for the best suppliers while
building strong procurement and logistics systems would be a strong fit for
this role.
Responsibilities
Lead Import Supply Chain Growth and Development
·
Ensure import supply chain systems,
processes and team capacity are apace with company growth
·
Proactively grow the company’s
supplier network for key materials to mitigate risk and keep pace with growing
demand; identify and attend relevant trade fairs and conduct overseas factory
visits
·
Keep up-to-date with global market
changes relevant to our key product lines
·
Develop international sourcing plans
to accommodate increasingly complex sales and manufacturing needs
·
Effectively identify and troubleshoot
problems wherever they may arise along our supply chain and implement
effective, lasting solutions
Manage Key Supply Chain Relationships
·
Manage relationships with key local
and foreign service providers
·
Coordinate work with our
Mauritius-based global sourcing team
·
Oversee key global supplier
relationships and support in building new ones
Achieve Efficient Compliance
·
Keep abreast with local and global
regulatory changes such as those concerning customs and product standards
·
Ensure compliance practices are built
into our systems in an efficient, streamlined way
Career Growth + Compensation
Moko
invests in building the capacity and skills within our team. Your manager will
invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship from the management
team. Because of our rapid growth, we constantly have new roles opening
up and opportunities in many functions. This results in fast career growth for
those who are ready to take up the challenge.
Qualifications
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues. Candidates with at least 3 years’ management experience managing a
large team preferable.
·
Strong professional references
demonstrating professional accomplishment and trustworthiness
·
Knowledge of good manufacturing
practices and lean manufacturing policies and procedures
·
At least 5 years’ experience working
in a manufacturing setting (process, chemical, mechanical)
·
Technical background a plus
Operations Manager
The Role In Brief
Moko’s Operations Manager makes
hundreds of families happy every week by delivering top-notch mattresses, sofas
and furniture materials efficiently and with a smile. You’ll lead the
dream team responsible for warehousing and nationwide distribution of all our
products. You will be an experienced, results-driven multi-tasker who is
eager to support the development of your team.
Responsibilities
Ensure world-class service delivery
·
Maintain strong interfaces and
continuous communication with customer-facing teams to quickly identify and
troubleshoot problems when they arise
·
Implement a quick and smooth order
fulfillment process, from receipt to delivery
·
Ensure that all goods that reach
customers in good condition and to their expectations
·
Minimize invoicing and delivery
errors
Lead, grow and continuously improve your team
·
Manage our warehouse and distribution
teams, support their professional advancement and ensure a safe and happy
environment
·
Anticipate and plan for capacity
investments to keep service delivery apace with company growth
Take responsibility for inventory
management and compliance
·
Maintain and improve inventory
control systems, ensuring robust ongoing controls and regular stock-checks
·
Lead environmental and local
authority compliance
Career Growth + Compensation
Moko invests in building the capacity
and skills within our team. Your manager will invest significant time in your
career development. We provide constant, actionable feedback delivered through
mentorship from the management team. Because of our rapid growth, we
constantly have new roles opening up and opportunities in many functions. This
results in fast career growth for those who are ready to take up the challenge.
Qualifications
·
Strong management and leadership
skills, including the ability to relate well with direct reports, customers and
colleagues.
·
Strong organizational and record
keeping skills, including the ability to develop operational tools in Microsoft
Excel
·
Experience in warehousing, inventory
management, logistics and/or distribution
·
Candidates with at least 3 years’
experience managing a team preferable.
·
An independent, out-of-the-box
thinker with strong problem-solving abilities
How to Apply
Please visit our website moko.co.ke/careers and apply through our online form.