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Recruitment by Mastercard, Nairobi, Kenya

Front-end Engineer

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity tbe a part of something bigger and tchange lives. We believe as our company grows, sshould you. We believe in connecting everyone tendless, priceless possibilities.
Front-end Engineer (Contractor)We are looking for a Front-End Engineer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of both our Web and Android applications.
You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Major Accountabilities

·         Responsible for developing interfaces on Mastercard applications in adherence with MasterCard standards, processes and best practices.
·         Research, create and evaluate technical solution alternatives for the business needs current and upcoming technologies and frameworks.
·         Work with project team to meet scheduled due dates, while identifying emerging issues and recommending solutions for problems
·         Follow MasterCard Quality Assurance and Quality Control processes.
·         Assist Senior Team members in modification of the documentation templates per the needs of the project and technology.
·         Contribute ideas to help ensure that required standards and processes are in place and actively look for opportunities to enhance standards and improve process efficiency.

Qualifications:

·         Bachelor’s degree in Information Technology, Computer Science or Management Information Systems or equivalent work experience.
·         You enjoy to follow the trends on stateoftheart Javascript frameworks (React, Angular etc).
·         At least 3 years of experience in Front-end engineering work.
·         You are an enthusiastic engineer who enjoys building functional and great-looking UI.
·         You like working with a highly technical team of experts where you can discuss issues you may face and also help others find solutions to theirs.
Skills/ Abilities:
·         Must be high-energy, detail-oriented and proactive with the ability to function under pressure in an independent environment.
·         Must provide the necessary skills to have a high degree of initiative and self-motivation with a willingness and ability to learn and take on challenging opportunities.
·         Strong communication skills — both verbal and written – with strong relationship, collaborative skills and organizational skills.
·         Ability to work as a member of matrix based diverse and geographically distributed project team.
How to Apply

Customer Delivery Manager
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection tfinancial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity tbe a part of something bigger and tchange lives. We believe as our company grows, sshould you. We believe in connecting everyone tendless, priceless possibilities.
Reporting Line: Incubation Lead
Work Location: Kenya, with frequent travels Tanzania, Uganda, India and Ghana
Job Type: Contingent Worker
Contract Duration: Initial period of 12 months with opportunity for renewal
Job Summary
The Customer Delivery Manager will be responsible for Solution Deployment, Customer Trainings and Customer support across our target markets. Specifically the CDM shall be responsible for designing and executing scalable solution training tools tAgribusinesses and channel partners; work with developers tdesign and execute a scalable solution deployment model; Work with In country Project Manager testablish a scalable solution support and drive tadoption model.

Responsibilities

·         Design and execute customer solution trainings
o    Design the MFN solution training manual for channel partners like banks and Agribusiness customer
o    Train channel partner users tbe Master trainers of MFN ttheir client base of agribusinesses
o    Train Agribusiness users tbe proficient in solution usage
o    Obtain training feedback from users
·         Drive customer solution deployment
o    Work with Solution Developers testablish a scalable MFN solution deployment model tcustomers and channels
o    Deploy MFN ttarget clients in liaison with solution developers
o    Work with the deployed client tensure proficiency in knowledge transfer
o    Provide regular update on the status of client training and deployment
·         Drive Agribusiness customer experience management & post deployment support
o    In liaison with the country Project Manager, work with the on boarded clients in establishing support structure for MFN within their enterprises
o    Train the client support teams on frequently asked question and basic trouble shooting tensure product knowledge transfer
o    Identify, channel and follow up on all product technology support items and feedback tthe solution developers/engineers
o    Provide regular update on support items as reported by clients
·         Drive Channel customer experience management & post deployment support
o    In liaison with the country Project Manager, work with the on boarded channels namely banks, government and NGOs in establishing support structure for MFN within their enterprises
o    Train the channel customer support teams on frequently asked question and basic trouble shooting tensure product knowledge transfer
o    Identify, channel and follow up on all product technology support items and feedback tthe solution developers/engineers
o    Provide regular update on support items as reported by channel customers

·         Support In country PM on drive tsolution adoption
o    Interface with customers as needed tdrive solution adoption and address issues / challenges arising
o    Set and Track daily solution adoption targets with clients and escalate issues that need management attention
o    Work with the MFN team tdesign and implement the project support model, including testing what support approach is most effective on the ground
o    Work closely with the MFN team in defining requirements for the products based on feedback from users
o    Performance Management and Reporting
o    Proactively design and implement product performance targets for all MFN clients
o    Develop and share status reports on a weekly basis
·         Other responsibilities that might be assigned by the supervisor
Key Skills/Experience
·         Experience in designing mobile technology training materials for digitally low skilled consumers e.g. farmers and the elderly
·         Experience in conducting Master and TOT training tadults and digitally low skilled persons
·         Experience in deploying mobile based solution tenterprises in rural settings of Africa

Qualification

·         University Degree (or its equivalent) in IT or Software Engineering
·         Professional qualification as a Trainer for adult and digitally low skilled persons
How to Apply

Manager, Sales and Business Development
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection tfinancial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity tbe a part of something bigger and tchange lives. We believe as our company grows, sshould you. We believe in connecting everyone tendless, priceless possibilities.
Overview
Mastercard Labs for Financial Inclusion was setup in 2015 with initial funding from Bill & Melinda Gates Foundation. Our mandate is tdesign products focused on people living at the BOP that enables them taccess relevant financial products, plan for the future, manage risk better and lead an empowered life. Toward this end the lab developed MFN, an Agricultural Market Place platform targeting Farmers, Buyers, Agents, and financial institutions
Mastercard Farmer Network (MFN) is a hosted platform that digitizes marketplaces, payments, workflows, and farmer financial histories within the agricultural sector, increasing farmer linkages tmarkets and formal financial services relevant ttheir broader needs and aspirations. The platform is currently being rolled out in Kenya, Tanzania, Uganda and India with potential tscale tthe rest of Africa and other regions.
Job Summary
The Sales & Business Development Manager will be responsible for the execution of MFN Sales and Go-To-Market strategies across Kenya, Uganda and Tanzania. Specifically s/he will be responsible for identifying, onboarding and managing our Sales and GtMarket channels and/or partners ensuring that MFN has a sustainable commercial uptake in the target markets.

Responsibilities

·         Go to Market Channel identification and on boarding
·         Support the Incubation Lead in development/Agree on annual sales targets with sales channels and get sign-off
·         Support the Incubation Lead tensure that the sales channels are properly trained
·         Support the Incubation Lead tensure that Mastercard-to-Channel and Channel-to-Customer commercial and contractual agreements are in place for all sales channels.
·         Support the Incubation Lead tensure that channel sales commission and incentive structures are in place in order tensure a properly incentivised sales force.
·         Support the Incubation Lead tensure that all sales channels have the necessary business processes, support material and resources in place tenable and efficient and successful sales process.
·         Sales management
·         Work with the Incubation Lead testablish and maintain business processes tsecure an attractive sales pipeline from which pre-sales activities can be fed.
·         Report tthe Incubation Lead on weekly basis, progress made with the respective sales channels.
·         Work with the respective sales channels testablish and maintain a steady and continuous deal flow.
·         Accompany sales channel representatives tclient sales meetings with the objective on-board them tMFN. Where necessary arrange and attend client meetings tgather requirements for the preparation of a proposal.
·         Assist sales channels with the preparations of client proposals and quotations.
·         Work with the Incubation Lead testablish and maintain MFN product commercials for all sales channels.
·         Support the Incubation Lead Implement the Mastercard marketing strategy in East Africa for all channels and segments
·         Effectively communicate the value of the Mastercard products, services and brand tour target markets and segments
·         Support the Incubation Lead tmaintain all Mastercard printed and electronic marketing material for direct-to-market and sales channel use.
·         Contracting management
·         Work with sales channels tclose (sign) contracts tthe value of the agreed annual sales targets assigned tthe respective channels
·         Ensure that client contracts and the necessary back-to-back agreements with third party service providers are in place before we start with delivery of a contract.
·         Ensure that the MasterCard receive a copy of the signed contract. Work with the Finance unit tprepare a monthly and/or milestone billing and payment budget for signed contracts.
·         Partner and Channel Support Management
o    Responsible for supporting the partner or sales channel as per the agreement signed between Mastercard and the Partner Company or sales channel.
o    Monitor partner or sales channel performance and report underperformance tthe Incubation Lead
o    Prepare and provide payment and/or invoice advice for processing by Finance.
o    Maintain relationship with partner organisations tensure that our brand is well represented.
o    Contribute during the product roadmap design, prioritisation and delivery.
o    Review proposals, commercials, quotations and contractual agreements and ensure Mastercard interest are protected in the contractual agreement with a client or a sales channel partner.
·         Perform other delegated duties including and not limited to–
o    Drive development of market analysis and business case for MFN.
o    Work with the Incubation Lead tprovide product development roadmap based on market insights
o    Assist the Incubation Lead in managing relationships with country level implementing partners
o    Assist the Incubation Lead with strategic business development and business roadmap decisions;
o    Assist in the management of stakeholder and inter-shareholder relationships;
o    Understand country and industry specific regulatory framework, standards and legal requirements and assist management tmanage business risks accordingly.
o    Travel extensively (locally and abroad) for work purposes.

Qualifications

·         Excellent leadership , stakeholders management and relationship building skills
·         Demonstrated experience in sales and business development on Mobile technology for Agriculture in Africa and/or India
·         Experience in Agribusiness engagement
·         Ability tspeak Swahili and English fluently
·         Basic knowledge of web applications and IT systems
·         Excellent Communication, presentation, Analytical and writing skills
How to Apply

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