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Recruitment by Jubilee Insurance, Nairobi, Kenya (Various Vacancies)

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance. Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange.
Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania. For more information, visit www.JubileeInsurance.com

Business Development Manager, Broker Channel
Ref: HRJIC448
We currently have an exciting career opportunity for a Business Development Manager, Broker Channel, General Department. The role reports to the Head of Business Development, General Department.
Role Purpose
Business Development for General Insurance Business and coordinating the implementation of the work plan to enable achievement of the set budget and ensuring improvement of business production and service delivery of the outreach producers and encouraging achievement of the set production target for the producers

Responsibilities

·         Providing strong leadership in the development of the business under the broker channel so as to support the achievement of the department’s objectives, business plan, ensuring delivery and maintenance of highest standard of customer service and marketing of the company products
·         Contributing to the formulation of and review of business plan and budgets and ensuring success
·         Identification of new business leads, liaison with brokers, maintenance of sales funnel and continuous follow up of prospects (negotiations) to ensure high quotation conversion rates
·         Conducting market research, analyzing business trends in the market and providing market intelligence to the Head of Business Development for key business decisions for sustainable upward growth of the channel
·         Onboarding and developing brokers to achieve maximum production to the company and conducting periodic training programs to intermediaries to sensitize them on the marketing of company’s new and existing products
·         Participating in client portfolio reviews and setting of underwriting terms
·         Developing and maintaining productive relationship with brokers through well planned regular visits and review of business incentives to motivate performance
·         Organizing networking functions between brokers and the underwriting staff to improve working relationships that boosts targeted production
·         Implementation of credit control policy and ensuring adherence to the Cash and Carry regulations
·         Weekly reporting of business (new & renewals) performance
·         Managing business renewal retention through the broker channel to achieve set renewal targets
·         Ensuring efficient management of new business onboarding process including the tendering of government business in terms of timeliness and documentation to ensure high tender closure rates
Key Competencies
·         Visionary Leadership
·         Entrepreneur Spirit
·         Market Awareness
·         Customer Focus
·         Continuous Innovation
·         Ownership & Commitment
·         Team Spirit
Functional Skills
·         Strategic planning and management
·         Business planning and implementation
·         New ideas generations
·         Marketing intelligence and business development
·         Underwriting skills
·         Underwriting expertise
·         Presentation skills

Qualifications

·         Graduate in business related degree (marketing, commerce, insurance, economics)
·         Excellent General business Technical knowledge
·         Proficient in the use of Microsoft office suite and packages
·         Professional insurance certificates/ diplomas/ advanced diploma
·         People management skills both of internal and external partners
Relevant Experience
·         A minimum of Six (6) years’ experience in General Business gained in a reputable general insurance company

Recovery Officer
Ref: HRJIC446
We currently have an exciting career opportunity for a Recovery Officer, General Department. The role reports to Claims Manager, General Department.
Role Purpose
Aggressively Pursue maximum motor and non-motor recoveries from third party insurers and third parties within the limitation period with a special emphasis on mitigating claims costs.

Responsibilities

·         Maintain and update proper records of the company’s recoveries and expected recoveries from other Insurance Companies
·         Ensure that initial demand has been sent out on all recovery matters
·         Quantify and document the company’s recovery claims to the third parties within reasonable time
·         Promptly deal with third party claims that fall under Knock for Knock for purposes of cost cutting on claims
·         Appoint tracers to investigate legal/beneficial ownership of third party vehicles, economic status and physical addresses for purposes of pursuing recovery through court
·         Liaise with Legal section on recoveries that are to be filed in court
·         Meet the set recovery target each month and deal with general correspondence on recovery matters
·         Attend court to produce claim documents when required and pursue witness statements from insureds
·         Providing reports on recoveries to the Claims Manager
·         Work in claims department on other assigned duties
Key Competencies
·         Ownership & Commitment
·         Team Spirit
·         Customer Focus
·         Entrepreneur Spirit
·         Market Awareness
·         Continuous Innovation
Functional Skills
·         Excellent communication & interpersonal skills.
·         Time management & Negotiation skills
·         Business Planning & Implementation
Qualifications
·         Bachelor’s degree/Diploma from a recognized University/College
·         Computer literacy especially in the use of Microsoft packages
Relevant Experience
·         General Knowledge of general insurance claims

Direct Sales Representative
Ref: HRJIC427
We currently have an exciting career opportunity for the position of Direct Sales Representative, Service Center Branch Operations Department.
Role Purpose
The job holder will be responsible for procuring new business by converting business leads to sales and cross-selling/ up-selling to existing customers in full compliance with the laid down procedures and guidelines as set out in the company’s policy.
The post holder will report to the Retail Manager and will be based at the Jubilee Center in Nairobi.

Responsibilities

Sales generation
·         Personally contact and secure new business accounts/customers
·         Promote/sell/secure new business from existing and prospective customers through a relationship-based approach
·         Cross-sell and up-sell Retail Products to existing customers
·         Establish, develop and maintain business relationships with current customers and prospective customers to generate new business

·         Customer visits and sales pitch presentation to existing and prospective customers
·         Research market sources for developing prospective customers and for information to determine their potential
·         Develop clear and effective written proposals/quotations for prospective customers
·         Plans and organizes personal sales weekly and monthly plans in order to achieve assigned target
·         Gather market intelligence
Monitoring and evaluation
·         Submit daily, weekly and monthly performance reports
·         Maintain a log of all sales activity results
·         Contribute a passion and ongoing knowledge of sales a key member of the marketing team
·         Innovation – Ensure the company remains on the cutting edge of trends & techniques in sales generation
Functional Skills
·         Communication skills
·         Presentation skills
·         Interpersonal skill
·         Market intelligence and sales skills
Key Competencies
·         Customer Focus
·         Continuous Innovation
·         Ownership & Commitment
·         Entrepreneur Spirit
·         Team Spirit

Qualifications

·         Minimum Academic requirement is a Diploma in Marketing/ Sales, Business, economic, Commerce, Insurance or equivalent from a recognized institution
·         IT proficient
·         Relevant Experience
·         Minimum of one (1) year work experience in Sales & Marketing

Sales Manager, Retail Medical
Ref: HRJIC445
We currently have an exciting career opportunity for a Sales Manager, Retail Medical, Medical Department. The role reports to General Manager, Medical Department.
Role Purpose
To source and grow Retail business (Micro insurance, Banc assurance, Alternative Channels sales budget) in line with the business goals.

Responsibilities

·         Management of the Banc assurance, Broker and Alternative Business Distribution Channels so as to ensure; Increase in the number of the distribution channels partners
·         Attain product revenue targets
·         Ensure profitability of the relevant channel at appropriate cost levels Provide Training support for the distribution channel partners
·         Ensure effective internal controls, policies and procedures are in place across the credit control section
·         Implement Performance Management for Alternative Channel Distribution Channel Activities.
·         Managing an efficient sales cycle (sales pipeline) and value based service cycle through use of Product bundling to drive the business goals
·         Define markets for the Retail Business distribution channels for the Retail products
·         Ensure that proper management of accurate, quality and timely business reports and use these to compile channel reports
·         Gather intelligence on competitor activity and advice on the opportunities/threats
·         Drive Retail Insurance business by creating partnerships with Microfinance Institutions
Key Competencies
·         Entrepreneurial Spirit
·         Market Awareness
·         Ownership & Commitment
·         Customer Focus
Functional Skills
·         Excellent communication & interpersonal skills.
·         Time management & Negotiation skills
·         Business Planning & Implementation

Qualifications

·         A business related degree from recognized university
·         Professional insurance certificates/ diplomas/ advanced diploma
Relevant Experience
·         Experience in Life office, in particular business development.

Relationship Manager, Corporate Medical
Ref: HRJIC447
We currently have an exciting career opportunity for a Relationship Manager, Corporate – Medical Department. The role reports to the Customer Service, Underwriting & IPMI Manager, Medical Department.
Role Purpose
The job holder will be accountable for retention of existing business, replacement of lost business, new business, profitability, all to the targets set by maintaining and growing the relationship with the clients and intermediaries through the provision of excellent Customer Experience.

Responsibilities

·         End to end proactive management of Intermediaries/clients Relationships within assigned portfolio of schemes
·         Ensure top notch customer experience is provided to intermediaries/clients at all times while working closely with other departments
·         Contribute to the growth of the portfolio (topline) to the set annual targets through retention, acquisition of new business and renewals
·         Responsible for obtaining and providing correct market intelligence on renewal/new business to ensure it is correctly/competitively priced
·         Proactively manage and reduce all costs including cost controls for adverse performing schemes
·         Support on excess and premium collection
·         Adhere to all the processes, procedures and controls set parameters. Full compliance of Jubilee Insurance non solicitation policy and maintain high integrity level
·         Train and Increase uptake of all automation initiatives by clients/intermediaries and having gained comprehensive understanding of the same
·         Demonstrate Team work/spirit and continued personal development Any other duties that may be assigned by the management
Key Competencies
·         Passionate, goal driven and results oriented
·         Strong organizational and analytical skills
·         Creative, and Continuous Innovation with pragmatic problem solving skills
·         Ownership, commitment and team spirit
·         Customer Focus and market awareness
·         Ability to give attention to detail & multi-task
·         Ability to work under pressure and with minimal supervision
·         Ability to prioritize & deliver within set timelines
·         Personal and professional ethics
Functional Skills
·         Health Benefits Plan Management
·         Sales and Customer Service
·         Strong IT Skills and database administration
·         Presentation and public speaking skills

Qualifications

·         University Graduate in business related degree com/Finance/Business Administration/Insurance Option/Marketing, or economics)
·         Proficient in the use of Microsoft office suite & packages (word, excel, PowerPoint and vision)
·         Professional insurance qualifications – CII/COP (Gen and Medical Papers) an added advantage
·         COP (Medical & Gen Paper)
·         Knowledge of actisure package – added advantage
Relevant Experience
·         2-3 yrs experience in the insurance industry preferably in client servicing. Experience in handling SME/Corporate clients/portfolio is a must. Sales experience with a high closing ratio and excellent report writing, communication and interpersonal skills
How to Apply
Applications to be sent to Recruitment@jubileekenya.com quoting the Job Reference Number and Designation given above before 24th August 2018.
Only shortlisted candidates will be contacted.

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