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Massive Recruitment by Britam, Nairobi, Kenya (Over 29 Vacancies)

Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the Eastern and Southern Africa region, with operations in Kenya, Uganda, Tanzania, Rwanda, South Sudan, Mozambique and Malawi. The group offers a wide range of financial products and services in Insurance, Asset management, Banking and Property.

Graduate Trainee Programme
The Britam Graduate Trainee program delivers an all rounded experience and fast-paced development to our young future leaders, in an environment where people are truly dedicated to achieving their full potential in one of the leading employers in Kenya and the region.
The focus of the 2-year program is to continuously build a strong pool of talent drawn from the local universities to lead our business in delivering our future growth ambitions, through a fast-tracked, structured development program. The program is based on innovation, and customer focus, integrity and respect, our core values outlined in our corporate strategic plan.
We are looking for Graduate trainees who are highly creative, competitive, exceptionally bright and talented individuals, who can be developed to combine their intellect with outstanding team work and leadership to maximise potential and sustain high levels of performance.

Responsibilities

·         Receive rotational experience, formal technical skills training and on-the-job training;
·         Work in specific business units and departments to gain perspective of the business as a whole;
·         Deliver on business initiatives by solving structured problems within business units and departments;
·         Prepare presentations and reports for management; and
·         Participate in progress assessment reviews, periodic performance evaluations and coaching.

 Qualifications

·         Bachelor’s degree from a recognized university in any of the following areas: Business Related studies, Financial Management, Economics, Statistics, Education, ICT, Nursing, Art based and Science based degrees;
·         Demonstrated academic performance of Second Class Upper Division or GPA 3.4/4.0;
·         KCSE grade “B” (with a minimum score of a “B” in Mathematics);
·         Graduating class of 2018 with completed coursework by the time of application;
·         An exceptional achiever in extracurricular activities will be an added advantage;
·         Self-motivated, enthusiastic and self-confident;
·         Excellent oral and written communication skills with good interpersonal skills; and
·         Preferably below 25 years of age.

Branch Manager 
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.
Responsibilities
·         Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
·         Overall responsible for branch profitability;
·         Meet the various revenue targets for all product lines as agreed with the businesses;
·         Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
·         Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
·         Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
·         Ensure each branch can serve clients of all Line of Businesses  i.e. branch has cross functional operations and customer service capabilities
·         Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
·         Responsible for ensure proper credit control management in the branch; and
·         General management and administration of the branch office.
Qualifications
·         Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
·         5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
·         Professional qualification in Insurance (ACII, FLMI or AIIK).
Competencies 
·         Selling skills;
·         Sales and marketing management skills;
·         Customer, market and competitor understanding;
·         Knowledge of insurance regulatory requirements; and
·         Knowledge of Britam products.


Credit Control Associate
The role holder will be responsible premium debt collection, ensuring timely allocation of funds received and payment of commissions to the respective intermediaries. The position reports to the Team Leader Reporting and Budgeting.
Responsibilities
·         Perform monthly reconciliations for all debtor balances between the Line of Business systems and ERP.
·         Prepare an aging analysis as part of the credit control report to intermediaries.
·         Collect all outstanding debt from intermediaries and/or customers within the credit control policy.
·         Circulate debtor statements to intermediaries and engage with the Sales team on collection pipelines.
·         Prepare demand letters for issuance to intermediaries and/or clients
·         Perform regular visits to intermediaries and clients for statement reconciliation and collection of outstanding premiums.
·         Allocate all premiums received within 2 days from date of receipt.
·         Advise underwriters to debit or intermediaries to share allocation schedules and engage with cashiers for prompt receipting.
·         Generate accurate intermediary statements. Analyse and reconcile all intermediary statements and circulate on a monthly basis to all stakeholders to facilitate collection.
·         Ensure prompt and accurate payment of commissions to intermediaries.
·         Create and post commission payment vouchers in Line of Business systems and allocate to the respective intermediary statements.
·         Ensure timely resolution of all intermediary queries. Manage an issues tracker, updated daily with all issues raised.
·         Timely processing and payment of premium refunds, Risk management fees, Loyalty and incentives to Fas/IFAs and Sales Team.
Qualifications
·         Bachelors’ degree in a business related field
·         Professional qualification in Accounting is an added advantage
·         2 year’s relevant experience


Claims Associate
The role holder will be responsible for the preparing and processing of claims (from the registration stage to the settlement stage) and preparing monthly reports that include claims registered, claims outstanding reports.The role will report to the Claims Team Leader.
Responsibilities
·         Registering and acknowledging claims from brokers/agents and direct clients
·         Ensuring claims to be processed have the required supporting documents
·         Processing claims and making recommendations for either settlement or repudiation
·         Preparing statistical reports for submission to the management
·         Minimizing costs on claims by in-house assessment of losses
·         Reserving and reviewing claim files in consultation with the Team Leader
·         Attending to customers and addressing their concerns
·         Making risk improvement recommendations
·         Notifying underwriters on any critical underwriting matter that becomes apparent at the claims.
Qualifications
·         Bachelors’ degree in a business related field
·         Diploma in Insurance with at least three (3) credits
·         Professional qualification in Insurance (ACII, IIK) an added advantage
·         At least 2 year’s relevant experience in claims adjusting from in the insurance industry
·         Computer literacy


Finance Operations Associate
The role holder will be responsible for the preparation of bank reconciliation and review of branch receipt reports to ensure completeness and accuracy of branch banking. The role will report to the Team Leader Finance Operations.
Responsibilities
·         Preparation of daily bank reconciliations for bank accounts assigned.
·         Review of daily bank statements and advise Credit control on the daily bank credits for receipting
·         Obtain remitter details from the bank for unclear bank credits to facilitate receipting and allocation of funds
·         Review daily branch banking reports against amounts in the bank statements and deposit slips indexed in Fortis to ensure accuracy and completeness.
·         Reverse all bounced cheques in AIMS/Sirius/ERP and advise credit control and/or Branch cashiers to notify clients and/or Intermediaries for replacement.
·         Post all bank charges from the bank statement to the General ledger.
·         Generate report of unpaid invoices in ERP and advise the Claims department, Medical Claims, Credit control and Centralized Shared payments function to address the error and initiate new payments accordingly.

·         Reverse all bounced payments in ERP and advise the Claims department, Medical Claims, Credit control and Centralized Shared payments function to address the error and initiate new payments accordingly.
·         Prepare monthly reconciliation of general ledgers assigned and pass any adjusting entries to ensure accuracy of amounts reported.
Qualifications
·         Bachelors’ degree in a business related field
·         Professional qualification in Accounting is an added advantage
·         2 year’s relevant experience
Essential Competencies
·         Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
·         Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
·         Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
·         Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
·         Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
·         Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.


Corporate Sales Executive
The role holder will be responsible for the growth of general insurance business and meet set annual premium targets for the business.The role will report to the Business Development Manager.
Responsibilities
·         Recruit and facilitate creation of brokers in the system
·         Identify leads and secure new business through brokers.
·         Credit control management of general insurance debtors including follow up premium collections.
·         Maintain excellent customer service to brokers
·         Service existing business and follow up on renewals.
·         Provide continuous coaching and training to brokers
·         Receive and Prepare quotation requests and tenders from brokers within TAT.
·         Prepare tender documents
·         Maintain files/records of tenders
·         Attend the tender opening
·         Collect and forward Risk notes/Proposal forms to underwriting department.
·         Prepare adhoc, weekly and monthly reports as required
·         Maintain SLA files for Brokers
·         Achieve agreed production targets
Qualifications
·         Bachelors’ degree in a business related field
·         Professional qualification in Insurance (ACII, IIK)
·         2-4 year’s relevant experience in the insurance industry
·         A good understanding of the company’s products
·         Proven ability to provide competent professional advise


Underwriting Associate
The role holder will be responsible for risk evaluation, risk assessment, pricing, underwriting judgment & underwriting decision within risk acceptance criteria, and provide accurate, timely, effective and efficient underwriting decisions in line with risk assessment, risk appetite and business objectives.The role will report to the Underwriting Team Leader.
Responsibilities
·         Ensure underwriting rates and terms reflect the risk before acceptance
·         Provide quotations for proposed risks
·         Sign policy documents and endorsements
·         Process issuance of refunds
·         Prepare monthly reports on underwriting and customer service
·         Attend to customer enquiries and queries from business unit channels
·         Advise line manager on any issue requiring their attention
·         Ensure policy persistency is at the agreed level through constant feedback to clients
·         Develop and support a responsive and robust customer service system and culture
·         Review and negotiate renewals terms at least one month to expire
·         Ensure timely and accurate processing of underwriting documents
·         Ensure proper declarations of motor certificates and required stationeries to ensure proper re-order levels.
·         Ensure safe keeping and proper accounting of all company security documents i.e. Motor certificates, cover notes, yellow cards.
·         Marketing company products and services to Banks and potential clients.
·         Review of valuation and survey reports
·         Proper management of Bond records.
Qualifications
·         Bachelors’ degree in a business related field
·         Diploma ACII/AIIK at least 2 credits and above
·         Professional qualification in Insurance (ACII, IIK) an added advantage
·         At least 2 year’s relevant experience in the insurance industry
·         Computer literate


Branch Manager
Responsible for sales of all lines of business products within the branch catchment. The role holder will be the responsible for branch activities.
Responsibilities
·         Co-ordinate and supervise sales of all line of Business products (through cross selling activities);
·         Overall responsible for branch profitability;
·         Meet the various revenue targets for all product lines as agreed with the businesses;
Manage franchise and maintain excellent relations with independent Agents, Financial Advisors, brokers and other channels within their territory;
·         Ensure branch can serve clients of all lines of business and provide excellent customer service to existing customers and prospective clients;
·         Recruit and develop Financial Advisors, Unit Managers, and train various intermediaries to pursue sales of all line of business products;
·         Ensure each branch can serve clients of all Line of Businesses  i.e. branch has cross functional operations and customer service capabilities
·         Gather marketing intelligence statistics to facilitate development of strategies to give the company a competitive advantage;
·         Responsible for ensure proper credit control management in the branch; and
·         General management and administration of the branch office.
Working Relationships
·         Britam customers
·         Insurance sector players
 Qualifications
·         Bachelor’s Degree in a business related degree. Masters’ degree is an added advantage.
·         5-7 years’ experience in a similar position; 2-3 of which should be in a managerial capacity.
·         Professional qualification in Insurance (ACII, FLMI or AIIK).
·         Selling skills;
·         Sales and marketing management skills;
·         Customer, market and competitor understanding;
·         Knowledge of insurance regulatory requirements; and
·         Knowledge of Britam products.
Essential Competencies
·         Deciding and Initiating Action: Ensures key departmental objectives are met, takes responsibility for decisions, actions, projects and people while focussing on achievement of departmental results; takes initiative and works under own direction; initiates and generates activity; makes quick, clear decisions with limited information available which may include tough choices or considered risks; decisions and actions takes into account possible impact on all parts of the business.
·         Leading and Supervising: Provides the department with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive departmental climate that fosters learning and development; acknowledge high potential talent; sets and articulates the vision and values through own personal behaviour.
·         Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the department, promotes the organisational strategy during departmental conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of the department; makes a strong personal impact on others; takes care to manage the department’s impression and brand on others.
·         Formulating Strategies and Concepts: Works strategically to realise organisational goals within the department; sets and develops departmental strategies; identifies and develops positive and compelling visions of the department’s future potential; takes account of a wide range of issues across, and related to, the organisation; encourage others to take a strategic and long term view in terms of the department’s future; communicates the organisational strategy, vision and objectives effectively across all levels in the department.
·         Entrepreneurial and Commercial Thinking: Keeps up to date with competitor information and market trends; identifies business opportunities for the department; maintains awareness of developments, changes, trends and possible risks in the department’s structure and politics; demonstrates financial awareness; ensure costs are monitored and controlled and thinks in terms of profit, loss and added value.
·         Planning and Organising: Sets clearly defined departmental objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors departmental performance against deadlines and milestones.
Essential Competencies
·         Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
·         Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
·         Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
·         Delivering Results and Meeting Customer Expectations:Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
·         Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
·         Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.
How to Apply
If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to www.britam.com/careers and apply.
Deadline: 6th July 2018

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