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Banking Jobs in Nairobi, Kenya - Co-operative Bank

Network Support Engineer

Are you looking for an employer who promotes individual excellence and mutual respect in a team-driven culture with a key focus on social empowerment? The Co-operative Bank of Kenya, “The Kingdom Bank” is the place for those looking to new horizons.
We are seeking to recruit an experienced professional and innovative individual who is excellent with all things Network in IT. If you are good at problem solving, prioritizing and multi-tasking with a keen eye for detail and the dedication to supporting our company’s IT infrastructure, then this is a job for you.
Reporting to the Head – Network & Infrastructure Support, the Network Support Engineer will be charged with the responsibility of  developing, coordinating, and maintaining the corporate data network and disaster recovery to ensure uptime and business continuity. As the successful candidate, you will document ICT infrastructure and manage the entire inventory, analyze network security needs, and assist in developing standards, guidelines and statements of direction for corporate ICT system architectures.


Specifically, the successful jobholder will be required to:
·         Manage performance of ICT Infrastructure and applications to ensure that the systems work as designed and perform consistently and reliably in order to meet Business SLAs.
·         Monitor ICT Infrastructure performance including SNMP, logs, events and maintenance of general systems health in order to provide proactive remedial support.
·         Develop and maintain device access, control policies, data transmission policies, storage policies, Business continuity policies, backup policies, security policies, monitoring profiles, technologies and notification rules that match compliance best practice expectations.
·         Plan and implement timely  product upgrades, firewall signature updates and patch releases for all ICT assets
·         Research and evaluate external technical trends & developments and evolving industry standards concerning technologies affecting networks, security, client/server and other platforms and their application to business systems. Research local and international technology trends in business to improve system performance, security and functionality.
·         Define and document the various architecture components, including hardware platform, operating system, execution, development, operation, distribution and technologies related to networking systems.
·         Install, support and maintain hardware and software infrastructure, attend to system failures and resolve/coordinate resolution of issues.
·         Establish and maintain business relationships with vendors, consultants and other outside entities providing services to the bank. Negotiate contracts and appropriately monitor performance of their services.
·         Be the custodian of all remote authentication passwords for all connections to the corporate Network Infrastructure and ensure minimal external threat to information resources.
·         Manage internal staff and external vendors to ensure that services are delivered promptly with an aim of obtaining zero interruption to business operations.


·         A Bachelor’s degree in Engineering, Computer Science, or an IT related field from a recognized university with possession of Cisco Certified Network Professional (CCNP) is a must.
·         Wide Networking and project management experience with a minimum of 3 years’ experience in planning, systems analysis, design, support and development of LAN/WAN infrastructure.
·         A specialist in IT/ Engineering background with competences in Networking, Engineering, Power systems and good project management/consulting skills.
·         Excellent leadership skills with demonstrated ability to lead or facilitate mission critical projects and to develop, participate in and lead multi-disciplinary work teams.
·         Extensive experience in systems planning, design, development, maintenance and troubleshooting with a track record of accomplishment in large, complex WANs, LANs and client/server based systems.
How to Apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application letter enclosing detailed Curriculum Vitae to indicating the job reference number NSE/SSD/2018 by 25th July, 2018.

Agent Banker
At Co-operative Bank, you’ll share in a commitment to excellence by partnering with world-class managers, all with one unified vision of taking it to the next level. We do this by hiring quality individuals with integrity, personal accountability, teamwork, excellence, and proactive thinking. If you exemplify our values and want to be part of something big, contact us today.
We seek young and energetic individuals who have a passion and flair for sales as well as being self-driven and results-oriented. The ideal candidates should also be able to work with minimal supervision and possess the ability to meet and exceed targets within strict deadlines.
The role holder will report administratively to the respective Branch Manager and functionally to the Regional Agent Banker. He/She will be responsible for the growth of Agency Banking and Merchant Acquiring business and will also be charged with the responsibility of pushing transactions at the Agent and Merchant location by ensuring optimal service delivery by the agents, their outlets and branches while at the same time organizing and conducting frequent training for agents and merchants.


·         Drive agent recruitment in the specific region/cluster/branch as per the laid down standards and CBK Guidelines as well as track Agent transactions and performance.
·         Supervise and appraise agent activities in the specific region, provide regular updates on the agent network and ensure Excellent Customer Service Delivery in the Agent Banking channels.
·         Work with Training team to provide continuous one on one agent training on operations and product knowledge and also training & Awareness for agents on Anti Money Laundering (AML/CFT),
·         Ensure observance of the Central Bank of Kenya Guidelines on Agent Banking by sensitizing Agents on the CBK provisions and need to comply with the same.
·         Coordinate the internal approval/declaration process for specific agents with CBK and communicate to Agents the approval or declination by CBK.
·         Execute Card business growth through Merchant Acquiring as well as relationship management with Merchants and driving Merchant Transactions and Turnover.
·         Work with Card Business Acquiring team to resolve operational issues and to ensure adherence to VISA and MasterCard regulations.
·         Carry out periodic visits to the Merchants to drive Co-op Bank POS usage and offer POS support to Merchants.

·         Work with Marketing team to ensure visibility of Merchants and Agents and ensure relevant branding and signage for Agents banking outlets.
·         Actively support product development and sales initiatives by branch through the identification of potential agents and coordinating joint marketing activities and cross-selling Alternative Banking Channels products.
·         Respond to queries from the Merchants, Internal customers and the CBK within the agreed SLAs.


·         Bachelor’s degree preferably in a business related field coupled with KCSE mean grade C+ (Plus), with a C+ (Plus) in both Mathematics and English.
·         Computer literacy is a must.
·         Excellent communication skills both oral and written
·         Previous sales experience in a financial institution will be an added advantage.
·         A good knowledge of the Anti-Money Laundering Act, 2009, Banking Act and Prudential guidelines on Anti-Money Laundering issued under the Banking Act
·         General awareness of the bank’s procedures, policies and guidelines.
·         Thorough knowledge of end-to-end process of Agent Banking and related environment.
·         Thorough understanding of the IT systems used for administration of Alternative Banking channels and especially the POS platform.
How to Apply
If you are confident that you fit the role and person profile and you are keen to add value to your career then please forward your application enclosing detailed Curriculum VitaeNational IDDegree Certificate and KCSE Certificate to indicating the job reference number AB/ACD/2018 by 31st July, 2018.

Product Manager – Cash Management Sales
As a customer-centric financial institution, we strongly believe in providing highly personalized services to deliver that personal touch. To better serve our customers, we are on the lookout for highly motivated and results-oriented individuals who demonstrate initiative, good interpersonal and communications skills and most importantly, commitment in providing quality customer service to join our Cash Management Team.
Reporting to the Head – Cash Management, the role holder will drive and deliver exceptional sales performance by introducing new revenue to the bank and improving market penetration over assigned portfolio of clients. The role holder will also strengthen relationships with clients by positioning extraordinary value added products to their businesses based on their cash management solutions needs.


·         Increase market penetration and share of wallet for allocated portfolio through deep understanding of individual client needs and providing suited cash solution structures at agreed pricing or fees.
·         Understand the clients’ ecosystem in terms of cash management and create opportunities with their anchors- buyers-suppliers so they can benefit from the Business chain.
·         Partner with relationship team in account planning for identified accounts and ensure account plans contain appropriate information on wallet opportunities and strategy for cash solutions.
·         Identify opportunities for new business with banks clients in portfolio and work with the relevant stakeholders to turn these opportunities into revenue for the bank as well as ensure attainment of all cash management sales target.
·         Oversee prospect qualification, customer calls and negotiations, solution presentations and solution based proposals and implementation, additionally, confer with implementation team to confirm solution’s capability to avoid missell.
·         Maintain a detailed and an up-to-date knowledge of the bank’s comprehensive integrated channels capabilities and their application to client needs and use this knowledge in structuring solutions.
·         Frequently review client’s satisfaction with solutions provided within the quarter as an after sales service check to strengthen relationship and contentment.


·         A Bachelor’s degree in business administration, finance or any other business related degree with at least 3 years banking experience.
·         Good knowledge of cash management products covering e-payments, collections and liquidity management.
·         Strong marketing, presentation and decision-making ability coupled with basic knowledge of transactional banking products.
·         Proactive, assertive and highly adaptable to change with strong analytical and customer centric mindset.
·         Excellent customer service coupled with strong communication, leadership and people management skills.
·         Ability to analyze data, information and situations, for effective work performance with excellent attention to details and quality outputs.
How to Apply
If you fit the profile, then apply today! Please forward your application enclosing detailed Curriculum Vitae to indicating the job reference number PM/CIBD/2018 by Monday, 31st July, 2018.
We are an equal opportunity employer.

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