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Receptionist Job in Kenya

Receptionist

Our client is in the hospitality business with four (4) hotel units operating across the country ranging from a 3-star budget business hotel to a 5-star luxury camp. They are seeking to recruit a highly motivated and self-driven professional to fill in the following position in their Nairobi office.
The position will be responsible for ensuring effective front office operations in line with the company standards

Responsibilities

·         To ensure knowledge of special promotions offered by the hotel and to passing this information on to the guest whenever the possibility arises.
·         Promoting the other departments within the hotel at every given opportunity in order to maximize hotel sales.
·         Ensuring that all reservations have the correct deposit taken.
·         Ensuring that all confirmations are sent out by the end of the shift.
·         Being aware of the hotel availability and that every opportunity to maximise room sales is taken.
·         Offering assistance to other departments, including Bar, Restaurant, Spa and Housekeeping as necessary
·         Anticipating to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
·         Ensuring that all charges are correctly posted to the guests’ bills following the standard procedures.

·         To deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately.
·         To ensure that all messages received for guests are passed on accurately and as quickly as possible.
·         Carrying out all Reception duties following procedures as outlined in the S.O.P. Manual.
·         Ensuring the security of guests’ property, and lost property following security procedures.

Qualifications

·         Diploma or a Certificate in Hotel and Institutional Housekeeping and Laundry
·         3 years’ experience in a similar role
·         MS Office Computer Skills
·         Work planning and organization skills
·         Excellent customer service skills
·         Attention to detail
·         Excellent communication and interpersonal skills
How to Apply
Interested candidates are requested to forward their updated CVs to recruit@virtualhr.co.ke by Monday 8th  July, 2018 clearly stating the subject heading “RECEPTIONIST” Only shortlisted candidates will be contacted.

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