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NGO Jobs in Kenya - HNP

Human Needs Project (HNP)

Job Title: Cafeteria Team Leader
Position: Full time position with health benefits
Manages: Cafeteria Team, including Assistant Cook, Waiter and Dishwasher
Position Overview: Human Needs Project (HNP), a Kenyan NGO and U.S. 501(c)(3) nonprofit, builds sustainable community centers that provide slums with healthy food, clean drinking water, washing facilities, toilets, and showers, as well as adult education, skills training, micro-lending, and Internet access.
HNP opened the Kibera Town Centre (KTC) in 2014, a social enterprise business that operates 10+ business services (including a successful cafeteria/cafe) to benefit the people of Kibera.
HNP is seeking a seasoned manager with 2-3 years of experience leading the operations and business services of a cafe/restaurant. We encourage all experienced managers with years of experience in customer service — and who want to be part of a global team focused on providing high quality and affordable basic human services for children, young adults and entire families in Kibera — to apply.
The Cafeteria Team Leader will manage and operate the KTC Cafeteria to ensure continuous customer satisfaction and financial sustainability. He/She will ensure the Cafeteria Team, including Assistant Cook and Waiter/Dishwasher, meets revenue and customer transaction targets.
This person will have a passion for coaching and training employees including their Cafeteria Team to deliver results. He/She will focus on quality control and exceeding customer expectations.
As the KTC is a social enterprise business, this position is best suited for people who have an entrepreneurial mindset and continue to look at ways to improve business revenue and operations. We are looking for a very positive, highly professional person with a can-do attitude.
The impact you’ll have
·         You will play a critical role in the implementation of HNP’s earned revenue business model.
·         You will delight customers with excellent food and customer service.
·         You will have a deep understanding and awareness of the local community’s interests in food and restaurants to identify business opportunities, and create and implement these services to expand HNP’s sales potential.
·         You will develop and maintain a positive relationship with team members and existing customers to ensure continued business and profitability.
·         You will achieve sales goals and consistently grow our customer base.
Key Responsibilities
Team Supervision & Cafeteria Management
·         Develops menus both for daily use and special functions, keeping in mind available resources (staff, space, tools, food), food safety, great taste, proper nutrition and attractiveness for customers.
·         Engages Cafeteria Team to develop performance goals, execute plans and deliver results.
·         Ensures Cafeteria Team follow Standard Operating Procedures with smooth handovers to next shift.
·         Provides coaching to the Cafeteria Team so they meet targets for revenue, profit and customer transactions.
·         Mentors the Cafeteria Team so they learn food preparation to the fullest health and safety measures, and ensures the kitchen is well-kept and follows all health and safety regulations.
·         Ensures food has exceptional taste, nutrition and attractiveness for customers.
·         Ensures Cafeteria Team learns how to serve customers.
·         Provides continuous feedback and conducts timely performance discussion and reviews.
·         Ensures Cafeteria Team has the tools and support they need to achieve goals.
·         Ensures Cafeteria Team reports all maintenance issues timely so that they are repaired.
·         Ensures Cafeteria Team attends meetings promptly and responds to phone calls, messages and emails within 24 hours.
Business Development and Customer Satisfaction
·         Ensures Cafeteria Team is exceeding customer expectations.
·         Manages customer service issues and professionally addresses concerns.
·         Coaches the Cafeteria Team to work collaboratively with the Marketing Team to increase customers in target market.
·         Oversees market and customer research on a regular basis.
·         Works with Cafeteria Team to develop new business ideas where appropriate, including creating new business plans and presenting them to KTC colleagues for review.
·         Ensures business decisions are evidence-based, with research activities to support decisions.
·         Develops annual budget for cafeteria and ensures team operates within budget.
·         Empowers and coaches the Cafeteria Team to monitor and control costs.
·         Ensures Cafeteria Team is protecting assets and preventing revenue loss.
Stakeholder Relationships and Support of the KTC
·         Provides excellent customer service, both to all internal and external customer and collaborators.
·         Communicates values of HNP and the KTC in all relationships, and ensure those values are upheld at all times.
·         Cultivates an atmosphere of respect, trust and cooperation.
·         Builds HNP and KTC image by creating and maintaining effective relationships with all collaborators, including customers, local community members, community organizations, donors and board members, and staff.
·         Follows all HNP policies, guidelines and Standard Operating Protocols.
·         Works as a team player: One team, one dream!
·         Attends meetings promptly and responds to phone calls and emails within 24 hours.
·         Markets KTC to family, friends, neighbors, and acquaintances. Actively seeks out new customers and brings them to the KTC.
Required Qualifications
·         2-3 years of experience in management and customer service.
·         Passion for Human Needs Project’s mission and goals in Kibera.
Preferred Qualifications
·         Experience working with nonprofit institutions.
·         Experience in revenue generation in the food and beverage industry.
·         Direct field experience in working in slums.
·         Proven business budgeting skills with exceptionally strong customer service background.
·         Demonstrated experience working across multiple teams and working collaboratively to achieve results.
·         Strong verbal and written communications skills.
Compensation Package: Human Needs Project offers a competitive salary and benefits package in Kibera. Salary is commensurate with experience.

Job Title: HNP Kenya Executive Director
Reports to: US Executive Director
Time: Full-time position
Travel: 20%
Start Date: Mid-August 2018
Position Summary: The Human Needs Project Kenya (HNP Kenya) Executive Director (ED) will oversee the HNP Kenya programs, and manage the Kibera Town Centre, the pilot project infrastructure center of HNP, managing its day-to-day responsibilities, business lines, programs and operations.
The ED has the responsibility to achieve the organizational vision, mission and objectives in Kenya. The primary objective of the Kenya Executive Director is to achieve the complete financial sustainability of the Kibera Town Centre, and deploy the HNP Governance strategy and shareholding plan to privatize the KTC in collaboration with the US HNP team.
The Kenya ED will further continue developing KTC Team Leader management skills by creating a development strategy for training and equipping all managers with General Management and business skills.
The Kenya ED will further develop and ensure continuity of the Kenya Board, and be responsible for all compliance, and checks and balances of the Kibera Town Center and Human Needs Project Kenya.
In detail, he/she will ensure the physical and economic functionality of the facility is performing satisfactorily. This person will manage the team of staff at the Kibera Town Centre and implement management training/improvement programs.
He/She will have a high level of management experience to build the morale and business acumen of team members.  He/She will oversee the technical aspects and physical repairs of the Kibera Town Centre facility including concurrent construction and innovative technologies projects, oversee all business operations including the design of employee evaluations, the identification of external consultants, and engineering plans as needed, as well as ensure immaculate facility conditions in every room and service. He/she will have a high-level background in working with multiple stakeholders to perform all duties as outlined below.
The ED will create protocols for all services; create maintenance, marketing, community events and outreach schedules and to have excellent control mechanisms for all facility costs and income streams.
HNP is looking for a person who will commit to a long-term placement with HNP, minimum of 3.5 to 4 years.
Key Responsibilities
Management of Kibera Town Centre staff:
Vision: The ED is responsible for the programmatic and operational management in Kenya. He/she will be an empowering leader who taps into talents and resources in order to support and bring out the best in others.
This person will be an outstanding leader who evokes possibilities in others, and achieves results through inspiring, leading, and developing their teams.
We are looking for someone who invests time in people development and inspires teams to work long-term for HNP and be collaborative, creative and high achieving.
·         Manage Kibera Town Centre staff to perform and operate business services and programs

·         Oversee the day-to-day operations of the Kibera Town Centre
Strategy development
·         Implementation of HNP vision and mission in Kenya
·         Provide leadership in program development and implementation in Kenya
·         Align HNP vision and mission to strategic organization thematic and promote accountable mechanisms
·         Keep abreast with socio-economic and political changes and make necessary reviews of programs and operations.
·         Promote a value based culture
Representation & PR in Kenya
·         Represent HNP in dealing with governments, partners, foundations, strategic meetings, local meetings, public forums and events
·         Develop and strengthen relationships with local and national organizations, network and establish strategic relationships both other NGO’s, public and private sectors
·         Build and maintain good relationships with partners both nationally and internationally
·         Promote HNP’s identity and capacity in Kenya to stakeholders and partners
·         Promote media relations and PR management
Program Management
·         Oversee, lead and develop relevant programs for the community and provide sound methodological and technical support to all teams
·         Oversee the growth and expansion of the KTC social enterprise with an aim of attaining self-sustainability
·         Coordinate with the executive team programs, annual planning and budgeting
·         Promote a participatory approach in program works and create space in the structure for staff participation and innovation, creativity and involvement in decision making
·         Oversee and coordinate the programs and services portfolio in line with the key pillars of meeting community needs in a sustainable manner
·         Monitor and evaluate the various service offerings and programs and make sound decisions
·         Advocate for continuous research internal and external to measure effectiveness of services and programs
·         Oversee the growth and development of the services and programs with an aim to attain financial stability and sustainability of the KTC
·         Coordinate the various services and programs to ensure efficiency and effectiveness in their implementation
Funding and Grants
·         Develop networks and partnerships with the local, national and international institutions for funding opportunities including private sector and foundations
·         Keep abreast of the trends within the donor environment in the country and internationally
·         In coordination with US team, undertake and develop new funding programs and initiatives to attract donor funding and support
·         In coordination with US team, coordinate the production of good quality funding proposals and respond to calls for proposals in collaboration with the fund development team
·         In coordination with US team, ensure that effective grant management systems are in place
Financial Management
·         Ensure effective implementation and compliance with in-country finance and guidance
·         Collaborate with Kenya Finance Director and US Finance Team to develop and implement annual budgets
·         Ensure adequate internal controls are in place
·         Work collaboratively with US Finance Team to ensure adequate mechanisms are in place for budgeting, monitoring, review and minimize significant variances
·         Oversee annual and project specific audit processes with HNP’s finance team
·         Check and verify all inventories and promote efficient management of organization assets
Human Resources
·         Provide leadership support to area program staff and promote best practices in HR management
·         Coordinate, review and update HR policy manuals and procedures
·         Oversee adequate implementation of performance management systems including objectives, planning, review and staff appraisals and development
·         Coordinate staff development plan
·         Oversee efficiency and fairness of recruitment processes and bonus structures
·         Provide coaching and mentoring advice to staff and lead initiatives to develop staff capacity
·         Ensure that the senior management teams are effective, mutually supporting and sufficiently involved in decision making
Information, communication and learning
·         Ensure that Kenya programs are maintaining a coordinated and agreed information exchange both internally and with dealing with external parties
·         Ensure that all communication and infrastructure are set up in the program and smooth information flow is maintained
·         Ensure that experiences and best practices in Kenya are documented and shared across the organization
Supervision of structural integrity and compliance at Kibera Town Centre
·         The main responsibility is to ensure the physical and economic functionality of the Kibera Town Center and operations
·         Oversee in the design of evaluations, the identification of external consultants, and in reviewing reports
·         Oversee physical repairs of the facility and equipment i.e. concrete works, plumbing and roofing
·         Oversee the facility maintenance strategies and plans
·         Expand project outreach in and around Kibera
·         Lead the appraisal, management and hiring of subcontractors and vendors to ensure an appropriate invoice is submitted by vendor, and ensure competitive and fair bidding on all projects
·         Ensure the technical conditions and operational status of all Human Needs Project funded infrastructure prior to all outsourced jobs and to propose all necessary improvements.
·         Provide the necessary training and mentorship to members of staff if needed
·         Guarantee equipment performance for determining the facility’s efficiency and review all the preventive maintenance work
·         Recommend and oversee the efficient use of resources for all planned enhancements.
·         Present technical data and results to clients
·         Promote card usage
·         Prepare for customer subscriptions and shareholder participation
Skills Required for Position
·         A deep commitment towards the work of Human Needs Project in Kenya.
·         A passion for (with 15 years of experience) in project operations and team management.
·         Excellent customer service skills and knowledge.
·         Able to multi-task with high attention to detail.
·         A commitment towards and an expert in Kenya community development and sustainability programs.
·         Experience working with slum communities in Kenya.
·         Basic working knowledge of the following: water, sanitation and hygiene (WASH) sector, water infrastructure development and renewable energy.
·         Experience in cost of development analysis and feasibility study development.
·         Technologically savvy: experienced using Microsoft Office including Outlook, PowerPoint, Excel and Word.
·         Flexible and comfortable with remote work culture.
·         Experience managing multiple vendors and contracts with customers and stakeholders.
·         Candidate should have a Bachelor’s degree in business administration.
·         Ability to represent a “Face of Kenya” strategy of cultural, religious, and gender inclusion among staff and customers
Compensation Package
·         Human Needs Project offers a competitive salary and benefits package in Kibera. Salary is commensurate with experience.
To Apply
Human Needs Project will be reviewing application until June 29, 2018.
Please send your full application to:
No phone calls please or visits to discuss this position.
Subject heading must have: “Kenya Executive Director” to be considered.
If your qualifications meet the job requirements, a team member will reach out to you to schedule an interview.
Submission Requirements:
1) A complete and updated curriculum vitae / resume.
2) A detailed cover letter explaining why you are the best candidate for this position.

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