Human Needs Project (HNP)
Job Title: Cafeteria Team Leader
HNP opened the Kibera Town Centre
(KTC) in 2014, a social enterprise business that operates 10+ business services
(including a successful cafeteria/cafe) to benefit the people of Kibera.
Job Title: Cafeteria Team Leader
Position: Full time position with health benefits
Manages: Cafeteria Team, including Assistant Cook, Waiter and Dishwasher
Position Overview: Human Needs Project (HNP), a Kenyan NGO and U.S. 501(c)(3)
nonprofit, builds sustainable community centers that provide slums with healthy
food, clean drinking water, washing facilities, toilets, and showers, as well
as adult education, skills training, micro-lending, and Internet access.
HNP is seeking a seasoned manager
with 2-3 years of experience leading the operations and business services of a
cafe/restaurant. We encourage all experienced managers with years of experience
in customer service — and who want to be part of a global team focused on
providing high quality and affordable basic human services for children, young
adults and entire families in Kibera — to apply.
The Cafeteria Team Leader will manage
and operate the KTC Cafeteria to ensure continuous customer satisfaction and
financial sustainability. He/She will ensure the Cafeteria Team, including
Assistant Cook and Waiter/Dishwasher, meets revenue and customer transaction
targets.
This person will have a passion for
coaching and training employees including their Cafeteria Team to deliver
results. He/She will focus on quality control and exceeding customer
expectations.
As the KTC is a social enterprise
business, this position is best suited for people who have an entrepreneurial
mindset and continue to look at ways to improve business revenue and
operations. We are looking for a very positive, highly professional person with
a can-do attitude.
The impact you’ll have
·
You will play a critical role in the
implementation of HNP’s earned revenue business model.
·
You will delight customers with
excellent food and customer service.
·
You will have a deep understanding
and awareness of the local community’s interests in food and restaurants to
identify business opportunities, and create and implement these services to
expand HNP’s sales potential.
·
You will develop and maintain a
positive relationship with team members and existing customers to ensure
continued business and profitability.
·
You will achieve sales goals and
consistently grow our customer base.
Key Responsibilities
Team Supervision & Cafeteria
Management
·
Develops menus both for daily use and
special functions, keeping in mind available resources (staff, space, tools,
food), food safety, great taste, proper nutrition and attractiveness for
customers.
·
Engages Cafeteria Team to develop
performance goals, execute plans and deliver results.
·
Ensures Cafeteria Team follow
Standard Operating Procedures with smooth handovers to next shift.
·
Provides coaching to the Cafeteria
Team so they meet targets for revenue, profit and customer transactions.
·
Mentors the Cafeteria Team so they
learn food preparation to the fullest health and safety measures, and ensures
the kitchen is well-kept and follows all health and safety regulations.
·
Ensures food has exceptional taste,
nutrition and attractiveness for customers.
·
Ensures Cafeteria Team learns how to
serve customers.
·
Provides continuous feedback and
conducts timely performance discussion and reviews.
·
Ensures Cafeteria Team has the tools
and support they need to achieve goals.
·
Ensures Cafeteria Team reports all
maintenance issues timely so that they are repaired.
·
Ensures Cafeteria Team attends
meetings promptly and responds to phone calls, messages and emails within 24
hours.
Business Development and Customer
Satisfaction
·
Ensures Cafeteria Team is exceeding
customer expectations.
·
Manages customer service issues and
professionally addresses concerns.
·
Coaches the Cafeteria Team to work
collaboratively with the Marketing Team to increase customers in target market.
·
Oversees market and customer research
on a regular basis.
·
Works with Cafeteria Team to develop
new business ideas where appropriate, including creating new business plans and
presenting them to KTC colleagues for review.
·
Ensures business decisions are
evidence-based, with research activities to support decisions.
·
Develops annual budget for cafeteria
and ensures team operates within budget.
·
Empowers and coaches the Cafeteria
Team to monitor and control costs.
·
Ensures Cafeteria Team is protecting
assets and preventing revenue loss.
Stakeholder Relationships and Support
of the KTC
·
Provides excellent customer service,
both to all internal and external customer and collaborators.
·
Communicates values of HNP and the
KTC in all relationships, and ensure those values are upheld at all times.
·
Cultivates an atmosphere of respect,
trust and cooperation.
·
Builds HNP and KTC image by creating
and maintaining effective relationships with all collaborators, including
customers, local community members, community organizations, donors and board
members, and staff.
·
Follows all HNP policies, guidelines
and Standard Operating Protocols.
·
Works as a team player: One team, one
dream!
·
Attends meetings promptly and
responds to phone calls and emails within 24 hours.
·
Markets KTC to family, friends,
neighbors, and acquaintances. Actively seeks out new customers and brings them
to the KTC.
Required Qualifications
·
2-3 years of experience in management
and customer service.
·
Passion for Human Needs Project’s
mission and goals in Kibera.
Preferred Qualifications
·
Experience working with nonprofit
institutions.
·
Experience in revenue generation in
the food and beverage industry.
·
Direct field experience in working in
slums.
·
Proven business budgeting skills with
exceptionally strong customer service background.
·
Demonstrated experience working
across multiple teams and working collaboratively to achieve results.
·
Strong verbal and written
communications skills.
Compensation Package: Human Needs Project offers a competitive salary and benefits
package in Kibera. Salary is commensurate with experience.
Job Title: HNP Kenya Executive Director
Reports to: US Executive Director
Time: Full-time position
Travel: 20%
Start Date: Mid-August 2018
Position Summary: The Human Needs Project Kenya (HNP Kenya) Executive Director
(ED) will oversee the HNP Kenya programs, and manage the Kibera Town Centre,
the pilot project infrastructure center of HNP,
managing its day-to-day responsibilities, business lines, programs
and operations.
The ED has the responsibility to
achieve the organizational vision, mission and objectives in Kenya. The primary
objective of the Kenya Executive Director is to achieve the complete
financial sustainability of the Kibera Town Centre, and deploy the
HNP Governance strategy and shareholding plan to privatize the KTC in
collaboration with the US HNP team.
The Kenya ED will
further continue developing KTC Team Leader management skills by
creating a development strategy for training and equipping all managers
with General Management and business skills.
The Kenya ED will further
develop and ensure continuity of the Kenya Board, and be responsible for
all compliance, and checks and balances of the Kibera Town Center and Human
Needs Project Kenya.
In detail, he/she will ensure the
physical and economic functionality of the facility is performing
satisfactorily. This person will manage the team of staff at the Kibera Town
Centre and implement management training/improvement programs.
He/She will have a high level of
management experience to build the morale and business acumen of team
members. He/She will oversee the technical aspects and physical repairs
of the Kibera Town Centre facility including concurrent construction and
innovative technologies projects, oversee all business operations including the
design of employee evaluations, the identification of external consultants, and
engineering plans as needed, as well as ensure immaculate facility conditions
in every room and service. He/she will have a high-level background in working
with multiple stakeholders to perform all duties as outlined below.
The ED will create protocols for all
services; create maintenance, marketing, community events and outreach
schedules and to have excellent control mechanisms for all facility costs and
income streams.
HNP is looking for a person who will
commit to a long-term placement with HNP, minimum of 3.5 to 4 years.
Key Responsibilities
Management of Kibera
Town Centre staff:
Vision: The ED is responsible for the
programmatic and operational management in Kenya. He/she will be an empowering
leader who taps into talents and resources in order to support and bring out
the best in others.
This person will be an outstanding
leader who evokes possibilities in others, and achieves results through
inspiring, leading, and developing their teams.
We are looking for someone who
invests time in people development and inspires teams to work long-term for HNP
and be collaborative, creative and high achieving.
·
Manage Kibera Town Centre staff to
perform and operate business services and programs
·
Oversee the day-to-day operations of
the Kibera Town Centre
Strategy development
·
Implementation of HNP vision and
mission in Kenya
·
Provide leadership in program
development and implementation in Kenya
·
Align HNP vision and mission to
strategic organization thematic and promote accountable mechanisms
·
Keep abreast with socio-economic and
political changes and make necessary reviews of programs and operations.
·
Promote a value based culture
Representation & PR
in Kenya
·
Represent HNP in dealing with governments,
partners, foundations, strategic meetings, local meetings, public forums and
events
·
Develop and strengthen relationships
with local and national organizations, network and establish strategic
relationships both other NGO’s, public and private sectors
·
Build and maintain good relationships
with partners both nationally and internationally
·
Promote HNP’s identity and capacity
in Kenya to stakeholders and partners
·
Promote media relations and PR
management
Program Management
·
Oversee, lead and develop relevant
programs for the community and provide sound methodological and technical
support to all teams
·
Oversee the growth and expansion of
the KTC social enterprise with an aim of attaining self-sustainability
·
Coordinate with the executive team
programs, annual planning and budgeting
·
Promote a participatory approach in
program works and create space in the structure for staff participation and
innovation, creativity and involvement in decision making
·
Oversee and coordinate the programs
and services portfolio in line with the key pillars of meeting community needs
in a sustainable manner
·
Monitor and evaluate the various
service offerings and programs and make sound decisions
·
Advocate for continuous research
internal and external to measure effectiveness of services and programs
·
Oversee the growth and development of
the services and programs with an aim to attain financial stability and
sustainability of the KTC
·
Coordinate the various services and
programs to ensure efficiency and effectiveness in their implementation
Funding and Grants
·
Develop networks and partnerships
with the local, national and international institutions for funding
opportunities including private sector and foundations
·
Keep abreast of the trends within the
donor environment in the country and internationally
·
In coordination with US team,
undertake and develop new funding programs and initiatives to attract donor
funding and support
·
In coordination with US team,
coordinate the production of good quality funding proposals and respond to
calls for proposals in collaboration with the fund development team
·
In coordination with US team, ensure
that effective grant management systems are in place
Financial Management
·
Ensure effective implementation and
compliance with in-country finance and guidance
·
Collaborate with Kenya Finance
Director and US Finance Team to develop and implement annual budgets
·
Ensure adequate internal controls are
in place
·
Work collaboratively with US Finance
Team to ensure adequate mechanisms are in place for budgeting, monitoring,
review and minimize significant variances
·
Oversee annual and project specific
audit processes with HNP’s finance team
·
Check and verify all inventories and
promote efficient management of organization assets
Human Resources
·
Provide leadership support to area
program staff and promote best practices in HR management
·
Coordinate, review and update HR
policy manuals and procedures
·
Oversee adequate implementation of
performance management systems including objectives, planning, review and staff
appraisals and development
·
Coordinate staff development plan
·
Oversee efficiency and fairness of
recruitment processes and bonus structures
·
Provide coaching and mentoring advice
to staff and lead initiatives to develop staff capacity
·
Ensure that the senior management
teams are effective, mutually supporting and sufficiently involved in decision
making
Information,
communication and learning
·
Ensure that Kenya programs are
maintaining a coordinated and agreed information exchange both internally and
with dealing with external parties
·
Ensure that all communication and
infrastructure are set up in the program and smooth information flow is
maintained
·
Ensure that experiences and best
practices in Kenya are documented and shared across the organization
Supervision of
structural integrity and compliance at Kibera Town Centre
·
The main responsibility is to ensure
the physical and economic functionality of the Kibera Town Center and
operations
·
Oversee in the design of evaluations,
the identification of external consultants, and in reviewing reports
·
Oversee physical repairs of the
facility and equipment i.e. concrete works, plumbing and roofing
·
Oversee the facility maintenance
strategies and plans
·
Expand project outreach in and around
Kibera
·
Lead the appraisal, management and
hiring of subcontractors and vendors to ensure an appropriate invoice is
submitted by vendor, and ensure competitive and fair bidding on all projects
·
Ensure the technical conditions and
operational status of all Human Needs Project funded infrastructure prior to
all outsourced jobs and to propose all necessary improvements.
·
Provide the necessary training and
mentorship to members of staff if needed
·
Guarantee equipment performance for
determining the facility’s efficiency and review all the preventive maintenance
work
·
Recommend and oversee the efficient
use of resources for all planned enhancements.
·
Present technical data and results to
clients
·
Promote card usage
·
Prepare for customer subscriptions
and shareholder participation
Skills Required for Position
·
A deep commitment towards the work of
Human Needs Project in Kenya.
·
A passion for (with 15 years of
experience) in project operations and team management.
·
Excellent customer service skills and
knowledge.
·
Able to multi-task with high
attention to detail.
·
A commitment towards and an expert in
Kenya community development and sustainability programs.
·
Experience working with slum
communities in Kenya.
·
Basic working knowledge of the
following: water, sanitation and hygiene (WASH) sector, water infrastructure
development and renewable energy.
·
Experience in cost of development
analysis and feasibility study development.
·
Technologically savvy: experienced
using Microsoft Office including Outlook, PowerPoint, Excel and Word.
·
Flexible and comfortable with remote
work culture.
·
Experience managing multiple vendors
and contracts with customers and stakeholders.
·
Candidate should have a Bachelor’s
degree in business administration.
·
Ability to represent a “Face of
Kenya” strategy of cultural, religious, and gender inclusion among staff and
customers
Compensation Package
·
Human Needs Project offers a
competitive salary and benefits package in Kibera. Salary is commensurate with
experience.
To Apply
Human Needs Project will be reviewing
application until June 29, 2018.
Please send your full application
to: jobs@humanneedsproject.org.
No phone calls please or visits to
discuss this position.
Subject heading must have: “Kenya
Executive Director” to be considered.
If your qualifications meet the job
requirements, a team member will reach out to you to schedule an interview.
Submission Requirements:
1) A complete and updated curriculum
vitae / resume.
2) A detailed cover letter explaining
why you are the best candidate for this position.