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Customer Service Representative Job in Kenya

Our client, a health insurance company is looking for Amharic Speaking Customer Service Representative.
Your Job  
·         You address our clients’ questions with expertise and empathy by e-mail and telephone.  These questions may involve policy content, eligibility, hospital admission procedures, the reimbursement of submitted claims.
·         You organize the in- and outflow of all incoming communication with special attention to the quality of the messages and to the response times.

·         You make sure that hospitals worldwide receive all necessary documents for a plan member’s admission within the best possible terms.
·         All of these tasks are performed in English or Amharic.
·         You may occasionally visit our clients in Ethiopia to be available for members with specific questions and to build up a relationship of trust with the contact persons of the organisations.
Your Profile
·         You have a bachelor or master degree or equal through experience.
·         You have active knowledge of English and Amharic. Knowledge of an extra language is an asset.
·         You are strong in communication.
·         You are service-minded.
·         You work accurately and you do not mind working with tight deadlines.

·         You have a strong sense of responsibility.
·         You can easily handle procedures regarding document verification.
·         You can easily work with several software applications simultaneously (PC, mainframe, multimedia, etc.).
·         You like to work with numbers.
·         You handle confidential information in a discrete manner.
·         You work autonomously but also enjoy working as part of a team.
·         You like to take initiative.
Our Offer
·         A challenging job in an international environment.
·         A permanent contract.
·         An interesting salary and an attractive social plan.
Interested candidates who fully meet the above requirements should send their applications along with a
detailed CV indicating current and expected salary and their daytime contact and position on the subject to
Only shortlisted candidates will be contacted.
We do not charge any fees for receiving and reviewing applications or for interviews.
Deadline: 25th June 2018

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