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Customer Service Representative Job in Kenya

Our client, a health insurance company is looking for Amharic Speaking Customer Service Representative.
Your Job  
·         You address our clients’ questions with expertise and empathy by e-mail and telephone.  These questions may involve policy content, eligibility, hospital admission procedures, the reimbursement of submitted claims.
·         You organize the in- and outflow of all incoming communication with special attention to the quality of the messages and to the response times.

·         You make sure that hospitals worldwide receive all necessary documents for a plan member’s admission within the best possible terms.
·         All of these tasks are performed in English or Amharic.
·         You may occasionally visit our clients in Ethiopia to be available for members with specific questions and to build up a relationship of trust with the contact persons of the organisations.
Your Profile
·         You have a bachelor or master degree or equal through experience.
·         You have active knowledge of English and Amharic. Knowledge of an extra language is an asset.
·         You are strong in communication.
·         You are service-minded.
·         You work accurately and you do not mind working with tight deadlines.

·         You have a strong sense of responsibility.
·         You can easily handle procedures regarding document verification.
·         You can easily work with several software applications simultaneously (PC, mainframe, multimedia, etc.).
·         You like to work with numbers.
·         You handle confidential information in a discrete manner.
·         You work autonomously but also enjoy working as part of a team.
·         You like to take initiative.
Our Offer
·         A challenging job in an international environment.
·         A permanent contract.
·         An interesting salary and an attractive social plan.
Applications
Interested candidates who fully meet the above requirements should send their applications along with a
detailed CV indicating current and expected salary and their daytime contact and position on the subject to headhunterkenyaltd@gmail.com
Only shortlisted candidates will be contacted.
We do not charge any fees for receiving and reviewing applications or for interviews.
Deadline: 25th June 2018

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