Massive Recruitment in I&M Bank, Nairobi, Kenya

I &M Bank Limited (a regional Bank with a fast growing branch network around the country) is looking to set up a Digital factory to drive its digital strategy.

The Digital factory will work under a special function hived off from the day to day operations and will collaborate with different functions of the Bank to deliver solutions that are customer centric in design and that will radically simplify business requirements and scale fast to full utilization using a clean sheet approach to deliver the desired value.

The Bank is looking to recruit a competent and highly motivated individual for the following position:

Digital Manager

Ref: DM/04/2018

The position holder will be responsible for building a digital unit that will lead the cultural and technical transformation of the bank. This will entail:

Designing and delivering customer journeys to improve the customer and business experience
Customer attraction through the digital platform and creating opportunities to increase revenues
Working in liaison with Heads of department to transfer skills into the broader organization.

Responsibilities

·         Guaranteeing consistent delivery of across all digital solutions developed to ensure high quality customer experience

·         Ensuing all digital projects have clearly defined metrics to evaluate success and continuous measurable improvement

·         Working closely with management to identify and prioritize potential digital projects

·         Serving as a thought leader and trusted partner to the CEO and other heads in helping them transfer agile digital ways of working with their respective teams.

Potential partnerships

·         Keeping track of key developments in the digital space across all industries to continually identify new ideas, tools and trends that could provide opportunities for new developments

·         Identifying potential digital startups and companies in the market for partnerships with digital unit

Innovation & Knowledge

·         Budgeting for and enabling teams to experiment and build proof of concepts and projects to generate product ideas.

·         Leading by example for teams to create knowledge repositories and external publications of innovative and success stories from organization

Qualifications

·         A good academic background and a deep experience in digital solutions or digital marketing in a B2C company

·         Experience developing and implementing digital strategy in an Agile approach

·         Successfully demonstrated analytical and conceptual knowledge and a highly efficient and structured work method

·         Entrepreneurial with a track record of thinking differently

·         Dynamic, mature and highly collaborative

·         Good network within the local and global digital community by participating/speaking in meet-ups, conferences, Hackathons & similar other external digital events

·         Graduate / advanced degree in computer engineering or equivalent degree. Management studies is a plus.

Competences

Functional Abilities

·         Building a coherent digital strategy and successfully delivering a pipeline of value-creating innovation.

·         Strong technological knowledge, covering API architecture, next generation computing, big data analytics.

·         Experience in working with various departments within the organization to develop internal projects to optimize productivity or process using data.

·         Ability to coach Product Owners to develop new creative concepts and then take them from discovery phase through to delivery

Customer focus

·         Ability to coach Product owner and Squad teams to think as a customer, to anticipate new customer needs and to further develop the range of services to the mutual benefit of both

·         Experience in use of analytics tools to generate customer insights.

·         Ability to translate needs into digital strategies and successfully implement and optimize them.

·         Ability to anticipate changing client organization needs, including the expectations of partners.

Leadership skills

·         High level of personal maturity and natural influence

·         Good standing and assertiveness, with excellent team work attitude, with proven ability to influence and coordinate team beyond his/her own department

·         Experience in building and managing successful teams that work well together, particularly cross-functionally.

·         Proven determination, ability to show persuasiveness and leadership in difficult situations

·         Ability to deal with quick decision making processes in complex organizations

·         Strong communication skills in dealing with leadership, key clients, business partners and teams

Personal Characteristics

·         Independent, trustworthy and charismatic with absolute integrity.

·         Good measure of creativity, social competence and ability to work on a team

·         Entrepreneurial and proactive management skills and a “can do attitude”

·         High energy levels, stress resistance and cultural openness will be therefore highly valued

Scrum Master

Ref: DFSM /1/2018

Job Summary

Enabling cross-functional teams to develop medium-to-complex business / customer/ employee solutions using the agile way of working that integrates the business and technical needs. The Incumbent will report to the Digital Factory Manager or any other official as may be designated.

Responsibilities

·         Provide ongoing facilitation and coaching that enables the team to excel at agile development

·         Facilitate medium-to-high complexity Agile initiatives from initiation through release

·         Navigate and identify shared IT services required by the team in the delivery of its objectives

·         Facilitate discussions leading to collective decision-making, goal setting and conflict resolution within the team

·         Actively manage risks and external dependencies drawing in team members as appropriate

·         Create and maintain the appropriate vehicles for open communication within the scrum team (e.g. tracker boards, JIRA) to create a trusting and safe team environment

·         Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues

Qualifications

·         At least 1 successfully delivered project using Scrum methodology in the role as Scrum Master

·         At least 3 successfully delivered technical projects with experience in software development and/or project management

·         Relevant business degree

·         Knowledge of Agile software development process (e.g. XP, Kanban, Scrum, etc.)

·         Knowledge and/or experience with Agile techniques: User Stories, Test Driven Development, Continuous Integration, Continuous Testing, Paired Programming, Automated Testing, Agile Games

·         Applicable knowledge of the technologies used by the team

Relationship Manager, Premium Banking

Ref: RMPB/12/2017

DEPARTMENT: Premium Banking
REPORTS TO:   Head of Premium Banking
SUPERVISION: N/A

Job Summary

The position is responsible for marketing to new and existing clients to grow quality business of both the asset and liability book in line with segment targets and attain target profit for the Segment. This role is also responsible for the retention of existing Segment customers, and growing the wallet share from existing business/personal banking requirements and effective management of the relationship /customer experience. The role is also the point of contact for borrowing customers.

Job Responsibilities

·         Prospecting for new business opportunities and offering the full range of Banking products and services such as personal accounts, current accounts, loans, fixed deposit accounts, card products, Internet Banking, Home Loans, Commercial Advances by way of Working Capital, Term Loans, STL’s, Hire Purchase, Asset Financing, IPF’s, Letters of Credit and Letters of Guarantees;

·         Documenting Account opening and executing all KYC documents to facilitate account opening and all Bank’s products and services;

·         Obtaining related financial documents to be able to put forward any new borrowing requests from the client;

·         Preparing Call reports with recommendations and submitting for consideration by approvers;

·         Mobilizing High Cost and Low Cost Deposits and growing the Bank’s Deposit Base in line with Segment targets;

·         Providing feedback to the client on the outcome of their request and providing other solutions which could be beneficial to them in the long run;

·         Processing and concluding transactions in a timely manner;

·         Making regular client visits to review business requirements, assessing assets under securities held or offered and submitting call reports;

·         Processing ad-hoc/additional/new requests/excesses under allotted portfolio and obtaining approvals where/when required;

·         Cross selling the Bank’s and Group’s products.

·         Conducting reviews and renewals for existing relationships for clients enjoying various Credit facilities by proposing and recommending Credit Appraisals;

·         Making follow ups with Credit department on the offer letter and other Banks contractual documents for the client to execute for facilities approved and following up internally and externally for processing of securities and marking limits;

·         Attending to  the Credit  Audit  report and  ensuring that ARPs  are  promptly  attended to  and  resolved;

·         Making regular customer meetings and visits to build and grow the relationship;

·         Filling customer instructions/important loan related documents in the client’s respective dockets for safe custody as the information is private and confidential;

·         Reviewing Loan excess and arrears reports on a weekly basis and providing comments for all accounts listed. This involves making daily follow ups with clients to ensure that their accounts are conducted within their sanction limits and any irregular excess are regularized within the shortest time possible;

·         Reviewing and commenting on enhanced and new facilities at the end of every month as per the Central Bank of Kenya requirement to the Credit department.

Qualifications

·         Master’s degree in Business Administration or its equivalent from a recognized institution will be an added advantage; and

·         Bachelor’s degree in Business Administration/Marketing or its equivalent from a recognized institution.

·         Chartered Institute of Marketing diploma or its equivalent; and

·         Member of Chartered Institute of Marketing (CIM) or equivalent professional body.

·         At least 5 years relevant experience

·         Ability to write complex letters, comprehensive reports and to perform complex calculations.

Skills and Attributes

·         Excellent communication and interpersonal skills;

·         Good financial analysis skills;

·         Excellent problem solving and decision making skills;

·         Knowledgeable in credit, legal (conveyancing) and lending knowledge;

·         Basic understanding of Banking Law; and

·         Knowledgeable in the Banking Act, CBK prudential guidelines and credit policies.

Developer – Digital Factory

Ref: DFD/1/2018 

Job Summary

Drive product design from end-to-end to create distinctive visual digital solutions for client organization’s customers and employees. The Incumbent will report to the Digital Factory Manager or any other official as may be designated.

Responsibilities

·         Use agile engineering practices and various software and web development technologies to rapidly develop creative and efficient solutions that enhance the customer and employee experience

·         Collaborate with other agile team members to craft clear user stories, design tests for prototypes and products, and continuously deliver product enhancements

·         Communicate with the business about Agile processes to set and manage expectations about delivery methods and timelines

·         Proactively take on challenging problems and effectively collaborate with people inside and outside the digital unit.

Qualifications

·         3+ years expert experience in HTML5/CSS/JavaScript and building mobile, responsive/adaptive web applications

·         Experience with tooling and the webapp development stack: grunt/gulp, bower, npm, GIT etc.

·         Strong professional experience with Javascript MVC

·         Frameworks (e.g., Angular JS, Backbone, etc.)

·         Experience or working knowledge of one or more of the following programming languages: iOS , Android or Angular

·         Experience writing or utilizing RESTful API services and performance tuning large scale applications

·         Experience working in a design/UX driven environment is an advantage

·         Design Diploma or any other relevant course/ qualification in IT/ Software studies

Knowledge

·         Knowledge of agile values, principles and practises

·         Knowledge of services in client’s industry

Manager-Credit & Environmental Social Risk Management

Ref: MCESRM/06/2017

Job Summary

The incumbent will be responsible for the independent review and the continual monitoring of the risk management processes used by lines of business across the bank, within specialty lending units, Credit and Environment and Social Risk Management.

Duties will include: risk assessments, critical evaluation of the quality of credit/social risk management, constructive challenge of weak or ineffective practices and sharing best practices in order to effect change. The role holder will assist in the development of methodologies/ models/ processes for measurement of Credit/Social Risk , Credit Portfolio Management Tools & Reporting across the Group.

He/she will also assist in group wide enhancement and review of all Credit Policies in order to ensure that these reflect the best practice and regulate the risk assets of the group as directed by the Board.

Responsibilities

·         Maintaining the loan portfolio rating in line with the bank’s Board approved  risk appetite

·         Advising the Credit Department on bank’s selection, underwriting, operations and concentration risks in line with the bank’s risk appetite.

·         Driving high-level credit capacity building among lenders and management/board-level approvers

·         Maintaining the bank-wide credit culture at maximum quality levels.

·         Managing the bank’s Environmental and Social Risk Management aspect

Credit Policy Design & Update

·         Liaising with Credit team to develop   and   maintain    a   comprehensive (Corporate  &  Business, Personal and Affluent)  Credit Risk Policy  and  Procedures Manual

·         Updating   Credit  Policy  additions  by the Credit Risk Management Committees of the Management and Board

·         Performing Credit Risk Stress Testing and researching and offering recommendations to the bank.

Credit Policy Acculturation

·         Bank-wide Acculturation on Credit Policy at all levels

·         Identifying culture gaps for input into acculturation initiatives in liaison with Credit department.

·         Utilization and maintenance of a Credit Policy Web Portal and such other initiatives to ensure ready access to the bank’s Credit Policy and other related information.

Bank-Wide-Credit Skills Development

·         Constantly   liaising   with   other   business   units   and   Credit Assessment Unit to identify Credit Risk knowledge gaps.

·         Liaising with Credit team to institutionalize a credit school at Basic, Intermediate and advance level.

·         Liaising with credit team to design Induction-level, Intermediate level, Senior and Board-level Training Programs to ensure the optimization of bank-wide Credit Skills across all loan-interfacing executives

Credit Research

·         Evaluation and rating of the bank’s target industries towards recommending to the Credit Risk Management Committee of the management and board, their continued maintenance within its target market.

·         Evaluation of new industries towards same objective.

·         Providing Committee-approved Industries and ratings results to the Credit Assessment Unit for inclusion in their Non-Financial risk assessment and rating.

·         Providing Committee-approved Industries to the  Credit Policy Unit for inclusion in the Credit Policy

·         Validation of Industry analysis which have already been effected by external ratings firm.

·         Industry analysis which is to be reviewed at least bi-annually.

·         Back-testing of previous years’ industry ratings against loan quality.

·         Annual Validation of Industry ratings Model

Environment and Social Risk Management

·         Understanding and analyzing Environment &Social risks inherent in credit applications for a range of industry sectors in relation to transactions and the wider business and commercial context.

·         Assessing legal, operational, credit and reputational risks associated with high and medium risk projects and advise senior managers accordingly.

·         Delivering solutions to mitigate risks for the institution and their clients.

·         Ensuring that relevant due-diligence with deal teams and clients is undertaken including selecting and managing technical consultants

·         Ensuring that corrective action identified is prioritized and implemented

·         Delivering training courses to increase awareness and best practice regarding ESMS issues.

·         Take an active part in the institution’s input into relevant working groups etc in relation to Equator Principles and associated initiatives

·         Planning for the implementation of Environmental Social Risk Management System (ESMS)

Qualifications

·         Masters of Business Administration degree in Finance or a related field will be an added advantage; and

·         Bachelor’s degree in Actuarial Science, Finance, Statistics or its equivalent from a recognized institution.

·         CPA (K), ACCA, CIA, or Financial Risk certification; and

·         Member of Institute of Certified Public Accountants (ICPAK).

·         Training in Credit Risk Management from a reputable institution

·         Training in Corporate and Retail (Personal/Business/Affluent) Credit Course from a reputable institution.

·         Must have a minimum of 5 years’ experience as a Relationship Manager

·         At least 5 year’s relevant experience in Banking and Financial Risk

·         Able to perform credit risk modelling and strong credit risk monitoring.

·         Ability to write complex letters, comprehensive reports and to perform complex calculations.

·         Good planning and organizational skills;

·         Excellent analytical Skills

·         Excellent communication and presentation skills;

·         Excellent Interpersonal, people management skills with attention to detail

·         Good understanding of Banking internal policies and procedures as well as external regulations.

·         Good  Knowledge  of  Basel  II  and  CBK Prudential guidelines, Risk Management Guidelines and Risk- based-Supervision (RBS)

Assistant Manager, ICT Channel Support (Cards)

Ref: AMICS/1/2018

Job Summary

The incumbent will be responsible for providing Level 2/3 (L2/L3) Technical & Functional Support of Channel Applications (Cards) and ensuring proper closure & resolution of issues (Which entails proper call logging, escalation & follow through to completion) on these systems within the defined Service Level Agreements. Making recommendations of procedure modifications or improvements that would aid in the flow of business operations.

Responsibilities

·         Supervising and ensuring 24×7 Card Systems operations (Switch/ATMs).

·         Providing L2/L3 Support on Card Systems (Switch/ATMs)

·         Monitoring Card Systems (Switch/ATMs) availability and performance. Taking corrective actions tensure

·         Systems/Applications availability, resolving issues, and coordinating with other team members and vendors.

·         Participating in new product rollouts, testing, documentation, operational improvement projects and complying with Change Management process for banking systems.

·         Documenting, reviewing and updating all processes and procedures related t ICT Systems

·         Adhering tBank’s policies and procedures in managing and supporting banking applications.

·         Providing assistance in conducting DR drills.

·         Ensure the following:

1.   Uptime of services being offered through banking channels as per SLA.

2.   Proactively monitoring services and transactions.

3.   Issues related tbugs, fixes are taken up with the vendor, and regular follow-up is being done for delivery of patches and testing after receipt of patches within specified SLA time frames.

4.   Issues raised by the business users are resolved within specified SLA time frames with proper communication trelevant stakeholders.

Qualifications

·         A minimum of 5 years of experience in managing and supporting Card Systems in a banking environment.

·         Exposure tapplication support model & emerging technologies across diverse platforms.

·         Good understanding for banking applications, services, standards and best practices,

·         Good understanding of Oracle, SQL, PL-SQL, JAVA, C++, .NET and other such certifications recommended

·         Good Knowledge of ATM Switch (Technical & Functional)

·         Good Understanding of IS8583

·         Good Knowledge of Various Card Schemes and Networks.

·         Good understanding of the following platforms, applications, databases and utilities:

1.   UNIX / Linux / MS Windows Server

2.   Programming Languages (Java, C++, JavaScript, PL-SQL, XML)

3.   Oracle, SQL

4.   Web Technologies (J2EE, IIS, Apache)

·         Excellent oral and written communication skills .

·         Abreast with existing and emerging information and communications technologies;

·         Able to adapt /adjust to various work demands

·         Excellent interpersonal skills

·         Ability twork under pressure and multi task

·         Ability twork in a 24×7 environment

·         Analytical, troubleshooting & problem solving skills

·         Should demonstrate an understanding of the banks, vision, mission and culture

·         Understanding of banking processes, technologies and best practices (added advantage)

·         Good leadership skills

Officer, ICT Channel Support (ABC)

Ref: OCSABC/1/2018

Job Summary

The incumbent will be responsible for providing Level 1/2 (L1/L2) Technical & Functional Support of Channel Applications and ensuring proper closure & resolution of issues (Which entails proper call logging, escalation & follow through tcompletion) on these systems within the defined Service Level Agreements. Making recommendations of procedure modifications or improvements that would aid in the flow of business operations.

Responsibilities

·         Supporting 24×7 Alternate Banking Channels operations.

·         Providing L1/L2 support on Alternate Banking Channels.

·         Monitoring Channel Applications availability and performance. Taking corrective actions to ensure

·         Systems/Applications availability, resolving issues, and coordinating with other team members and vendors.

·         Participating in new product rollouts, testing, documentation and operational improvement projects and complying with Change Management process for banking systems.

·         Documenting, reviewing and updating of all processes and procedures related t ICT Systems.

·         Adhering to Bank’s policies and procedures in managing and supporting banking applications.

·         Providing assistance in conducting DR drills.

·         Ensuring the following:

1.   Uptime of services being offered through banking channels as per SLA.

2.   Proactively monitoring services and transactions.

3.   Issues related to bugs, fixes are taken up with the vendor, and regular follow-up is being done for delivery of patches and testing after receipt of patches within specified SLA time frames.

4.   Issues raised by the business users are resolved within specified SLA time frames with proper communication to relevant stakeholders.

Qualifications

·         A minimum of 2 years of experience in managing and supporting channel applications in a banking environment.

·         Exposure tapplication support model & emerging technologies across diverse platforms.

·         Good understanding of banking applications, services, standards and best practices,

·         Good understanding of Oracle, SQL, PL-SQL, JAVA, C++, .NET and other such certifications recommended

·         Should demonstrate an understanding of the following platforms, applications, databases and utilities:

1.   UNIX / Linux / MS Windows Server

2.   Programming Languages (Java, C++, JavaScript, PL-SQL, XML)

3.   Oracle, SQL

4.   Web Technologies (J2EE, IIS, Apache)

·         Excellent oral and written communication skills.

·         Abreast with existing and emerging information and communications technologies;

·         Able to adapt /adjust to various work demands

·         Excellent interpersonal skills

·         Ability twork under pressure and multi task

·         Ability twork in a 24×7 environment

·         Analytical, troubleshooting & problem solving skills

·         Should demonstrate an understanding of the banks, vision, mission and culture

·         Understanding of banking processes, technologies and best practices (added advantage)

Customer Service Delivery – Quality Assurance Analyst

Ref: SDQAA

I &M Bank Limited, a regional Bank with a fast growing branch network around the country is looking to recruit a competent and highly motivated individual for the following position

Job Summary

The jobholder will be responsible for proactively conducting continuous systematic quality checks to assess the effectiveness of our services, procedures, processes and systems with a view of identifying customer expectations, pain points and improvement areas impacting on Service delivery. The overall objective of this role is to improve the final quality of service provided to customers at all touch points and channels

Responsibilities

The Incumbent will report to the Assistant Manager – Service Quality Assurance and will be responsible for:

·         Conducting continuous systematic quality checks to assess the effectiveness of our services, processes and systems with a view of identifying customer pain points and areas of lapses/weakness impacting on Service delivery

·         Identifying process improvement opportunities through customer journey mapping

·         Updating and Maintaining of Bank wide Service Level Agreements.

·         Monitoring and measurement of SLA performance with an objective of improving service delivery standards.

·         Obtaining customer feedback on a continuous basis using various methods with an aim of improving the overall customer experience – Voice of the Customer, Pulse and Post Interaction Surveys.

·         Development and Continuous measurement of relevant Service quality Metrics to ensure Bank performance is within the set targets.

·         Benchmarking and Keeping abreast of industry standards and processes

·         Preparation of management reports for business owners based on data collected.

·         Provision of recommendations to improve business processes based on gaps identified from data collected

·         Providing training, coaching, feedback and assistance on the Customer Experience Quality Standards

Qualifications

·         Quality orientation to effectively define and review activities/tasks in a manner that consistently produces processes and procedures that support high quality of service.

·         Excellent problem solving and analytical skills.

·         Report writing skills

·         Ability to work independently with minimum supervision.

·         Should possess sound organizational and planning skills with good attention to details.

·         Excellent interpersonal skills to enable development of open communication, teamwork and trust that is needed to support performance and customer service oriented culture

·         Well versed with CBK Prudential Guidelines

·         Knowledge of all relevant banking policies, processes, procedures

·         Excellent written and oral communication skills.

·         Ability to follow through to ensure consistency in adhering and upholding of performance standards and SLAs.

·         Customer centric/focused.

·         Bachelor’s degree in a Business related field from a recognized institution.

·         Proficient in use of relevant MS Office packages and statistical packages

·         Banking qualifications desirable

·         Customer service qualifications

·         Quality Assurance Certification will be an added advantage

UI Designer

Ref: UI /1/2018

Job Summary

The role holder will be responsible for driving product design from end-to-end to create distinctive visual digital solutions for I&M Bank customers and employees.

Responsibilities

·         Designing and delivering elegant and delightful product experiences as part of a cross-functional Agile product team.

·         Actively collaborating with business / brand stakeholders throughout the design and development process.

·         Assisting Product Owners in defining both long and short-term vision and roadmap for digital products.

·         Clearly articulating proposed design and key decisions with Product Owners.

·         Exploring solution space and refining concepts via wireframes and detailed high definition design.

·         Defining the visual style and position relative to design guidelines.

·         Researching, identifying and articulating customer needs

·         Building prototypes and designing tests to validate customer needs, requirements and behaviors.

·         Collaborating with other designers within and cross-team to problem solve design challenges and maintain a level of design consistency and coherence across client organization products.

Qualifications

·         Design Diploma or any other relevant course/ qualification in design studies

·         Strong experience in design and development

·         Experience with designing quality consumer products

·         Experience with user-centered design portfolio that spans some combination of web, mobile, tablet, TV, and wearables

·         Experience with Graphical and Visual Design, including use of a diverse set of software such as Adobe suite, OmniGraffle, Balsamiq, Axure, InVision, Sketch or other tools for Graphic Design, Visual Design

Knowledge

·         Knowledge of agile values, principles and practices

·         Knowledge of services in client’s industry

·         Knowledge of design trends

How to Apply

If you believe you meet the above requirements, please send your application together with comprehensive curriculum vitae indicating your qualifications, present position, salary expectations and names and contacts of three referees. Your application should reach the address below as soon as possible but not later than 20th May 2018. Please quote reference number followed by the position applied for in the application.

The General Manager-Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 00100,
Nairobi

Or email: recruit@imbank.co.ke (preferred option)

Only shortlisted candidates will be contacted. Canvassing will lead to automatic disqualification.