At Fairmont Hotels & Resort we offer our guests the
finest hospitality experience in each of our destinations. And we know that, to
offer our guests the best, we first need to offer our employees the best.
Fairmont Hotels & Resorts is a celebrated
collection of hotels that includes landmark locations like London’s The Savoy,
New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel.
Responsibilities
Qualifications:
Qualifications:
Responsibilities:
Qualifications:
Summary of Responsibilities:
Qualifications
Qualifications:
Summary of Responsibilities:
Qualifications:
Summary of Responsibilities:
Qualifications:
That’s why you’ll find exceptional work opportunities – throughout
North America and the Caribbean, Europe and Africa, the Middle East and Asia
Pacific – as well as industry – leading training, career development,
recognition and rewards.
Our teams are guided by values of Respect, Integrity, Teamwork and
Empowerment; we employ the highest ethical and quality standards, treating all
colleagues with fairness and dignity. A community and environmental leader,
Fairmont is also regarded for its responsible tourism practices and award –
winning Green Partnership program. An exciting future awaits!
Responsibilities
Reporting to the General Manager, responsibilities and essential
job functions include but are not limited to the following:
·
Consistently offer professional, friendly and proactive guest
service while supporting fellow Colleagues
·
Manage all Kitchens in the absence of the Executive Chef
·
Create all food menus with the guidance of the Executive Chef
·
Complete daily market lists to ensure quality food ordering while
maintaining budgeted costs
·
Meet with Storekeepers to ensure quality & par levels are
maintained
·
Interact closely with the Catering department to assist in
function menu co-ordination and meet with clients as required
·
Conduct daily shift briefings with all Sous Chefs
·
Ensure all kitchen Colleagues are aware of standards and
expectations
·
Liaise daily with Outlet Managers and Sous Chefs to keep open
lines of communication regarding guest feedback
·
Balance operational, administrative and Colleague needs
·
Ensure proper staffing and scheduling in accordance to
productivity guidelines
·
Follow kitchen policies, procedures and service standards
·
Follow all safety and sanitation policies when handling food and
beverage
·
Other duties as assigned
Qualifications:
·
Previous leadership experience in the culinary field required
·
Journeyman’s papers or international equivalent required
·
Diploma Certification in a Culinary discipline an asset
·
Proven track record of cost control including food, equipments,
labour and wastage to meet the goals and the hotel’s financial goals
·
Computer literate in Microsoft Window applications required
·
Strong interpersonal and problem solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure in a fast paced environment
·
Ability to work cohesively as part of a team
·
Ability to focus attention on guest needs, remaining calm and
courteous at all times
Visa Requirements: Must be eligible to live
ad work in the Country.
How to Apply
Gift Shop Attendant
Qualifications:
·
Previous experience within retail preferred
·
Computer literate in Microsoft Window applications and or Point of
Sales System required
·
University/College degree in a related discipline an asset
·
Must be revenue driven
·
Must possess a professional presentation
·
Proficiency in English (verbal and written), second language an
asset
·
Previous customer related experience preferred
·
Previous PMS experience an asset.
·
Strong interpersonal and problem solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure in a fast paced environment
·
Ability to work cohesively as part of a team
Physical Aspects of Position (include but are not limited
to):
·
Frequent standing and walking throughout shift
·
Occasional lifting and carrying up to 20 lbs
·
Occasional kneeling, pushing, pulling, lifting
·
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements: Must be eligible to live
and work in Kenya.
How to Apply
Concierge
Responsibilities:
Reporting to the Assistant Front Office Manager, responsibilities
and essential job functions include but are not limited to the following:
·
Consistently offer professional, friendly and engaging service
·
Assist guests with mail, messages, and any plans or arrangements
they require
·
Assist with any plans or arrangements the guest intends to make
during their stay
·
Assist guests regarding hotel facilities in an informative and
helpful way
·
Follow department policies, procedures and service standards
·
Follow all safety policies
·
Other duties as assigned
Qualifications:
·
Previous customer related experience an asset
·
Must possess a professional presentation
·
Must possess outstanding guest services skills and sophisticated
verbal & written communication skills
·
Computer literate in Microsoft Window applications an asset
·
Strong interpersonal and problem solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure in a fast paced environment
·
Ability to work cohesively with fellow colleagues as part of a
team
·
Ability to focus attention on guest needs, remaining calm and
courteous at all times
·
Physical Aspects of Position (include but are not limited to):
·
Frequent standing and walking throughout shift
·
Occasional kneeling, pushing, pulling, lifting
·
Occasional ascending or descending ladders, stairs and ramps
·
Frequent standing and walking throughout shift
Visa Requirements: Must be a Kenyan Citizen.
How to Apply
Front Office
Supervisor
Job summary
Providing engaging, sincere, personalized service is one of the
ways our Front Office Colleagues and Leaders are turning moments into memories
for our guests at Fairmont Hotels & Resorts. Showcase your leadership and
interpersonal strengths as Front Office Supervisor, where you will lead our
team of service ambassadors, maximize Front Office operations and ensure
exceptional guest service. Hotel Overview: Fairmont The Norfolk Hotel has
played a leading role in Kenya’s colorful history, and continues to be
Nairobi’s finest and best-known luxury hotel. The town and later the modern
city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165
guest rooms and suites, and still has its own private tropical gardens. The
hotel is still the traditional starting point for safaris and the Lord Delamere
Terrace is modern Nairobi’s most famous meeting place, where drinks and light
meals are served continuously from morning until midnight.
Summary of Responsibilities:
Reporting to the Assistant Front Office Manager Responsibilities
and essential job functions include but are not limited to the following:
·
Consistently offer professional, friendly and engaging service
·
Lead and manage all aspects of the Front Office department and
ensure all service standards are followed
·
Maximize rooms revenue through participating in yield management
meetings and implementing supporting agreed upon Revenue Management strategies
and practices
·
Handle guest concerns and react quickly, logging and notifying
proper areas
·
Conduct regularly scheduled departmental meeting
·
Manage the departmental budget · Balance operational,
administrative and Colleague needs
·
Assist guests regarding hotel facilities in an informative and
helpful way
·
Follow department policies, procedures and service standards
·
Follow all safety policies
·
Other duties as assigned
Qualifications
·
Previous leadership experience required
·
Previous Property Management System experience required · Computer
literate in Microsoft Window applications required
·
University/College degree in a related discipline preferred · Must
possess a professional presentation
·
Strong interpersonal and problem solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure in a fast paced environment
·
Ability to work cohesively as part of a team
·
Ability to focus attention on guest needs, remaining calm and
courteous at all times Visa
·
Requirements: Must be a Kenyan Citizen.
Front Office Manager
Providing engaging, sincere, personalized service is one of the
ways our Front Office Colleagues and Leaders are turning moments into memories
for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal
strengths as Front Office Manager, where you will lead our team of service
ambassadors, maximize Front Office operations and ensure exceptional guest
service. Hotel Overview: Fairmont The Norfolk Hotel has played a leading role
in Kenya’s colorful history, and continues to be Nairobi’s finest and
best-known luxury hotel. The town and later the modern city of Nairobi grew up
around Fairmont The Norfolk hotel, which boasts 165 guest rooms and suites, and
still has its own private tropical gardens. The hotel is still the traditional
starting point for safaris and the Lord Delamere Terrace is modern Nairobi’s
most famous meeting place, where drinks and light meals are served continuously
from morning until midnight.
Summary of Responsibilities:
Reporting to the General Manager responsibilities and essential
job functions include but are not limited to the following:
·
Consistently offer professional, friendly and engaging service
·
Lead and manage all aspects of the Front Office department and
ensure all service standards are followed
·
Maximize rooms revenue through participating in yield management
meetings and implementing supporting agreed upon Revenue Management strategies
and practices
·
Handle guest concerns and react quickly, logging and notifying proper
areas · Conduct regularly scheduled departmental meeting
·
Manage the departmental budget · Balance operational,
administrative and Colleague needs
·
Assist guests regarding hotel facilities in an informative and
helpful way
·
Follow department policies, procedures and service standards
·
Follow all safety policies
·
Other duties as assigned
Qualifications:
·
Previous leadership experience required
·
Previous Property Management System experience required
·
Computer literate in Microsoft Window applications required
·
University/College degree in a related discipline preferred
·
Must possess a professional presentation · Strong interpersonal
and problem solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure in a fast paced environment
·
Ability to work cohesively as part of a team
·
Ability to focus attention on guest needs, remaining calm and
courteous at all times
Night Auditor
Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and
essential job functions include but are not limited to the following:
·
Ensure the current day’s revenue balances are reconciled, the
payments to the guest ledger are processed, and the accounts receivables are
balanced
·
Prepare daily management reports as required
·
Complete the update process on the front office system per
established system guidelines
·
Complete system back-ups as required
·
Balance and verify the summary of daily transactions in the hotel
and ensure that the hotel’s computer systems are readied for the next day’s
business
·
Balance and audit all Front Office postings and settlements
·
Verify that all departments have posted all their revenues
·
Reconcile the food and beverage point of sale system, for each
outlet, to the PMS system; record and adjust entries
·
Reconcile all miscellaneous revenue sources to the PMS system
·
Other duties as assigned
Qualifications:
·
Previous front office or accounting experience required
·
Computer literate in Microsoft Window applications and relevant
computer applications required
·
University/College degree in a related discipline an asset
·
Excellent communication and organizational skills · Strong
interpersonal and problem solving abilities
·
Highly responsible & reliable
·
Ability to work cohesively as part of a team
·
Ability to focus attention on guest needs, remaining calm and
courteous at all times
Physical Aspects of Position (include
but are not limited to):
·
Constant standing and walking throughout shift
·
Good Eyesight.
Visa Requirements: Eligible to work in Kenya
Front Desk Agent
Summary of Responsibilities:
Reporting to the Assistant Front Office Manager , responsibilities
and essential job functions include but are not limited to the following:
·
Consistently offer professional, friendly and engaging service
·
Greet, check in and settle guest accounts while ensuring all
service standards are followed
·
Assist guests regarding hotel facilities in an informative and
helpful way
·
Respond to each Guest who approaches the Reception Desk
·
Drive rate through up-selling room brands
·
Follow department policies, procedures and service standards
·
Follow all safety policies
·
Other duties as assigned
Qualifications:
·
Proficiency in English (verbal and written), second language an
asset
·
Previous customer related experience preferred
·
Previous PMS experience an asset
·
Computer literate in Microsoft Window applications an asset
·
Must be able to type 25 words per minute
·
Must possess a professional presentation · Strong interpersonal
and problem solving abilities
·
Highly responsible & reliable · Ability to work well under
pressure in a fast paced environment
·
Ability to work cohesively with fellow colleagues as part of a
team
·
Ability to focus attention on guest needs, remaining calm and
courteous at all times Physical
Aspects of Position (include but are not
limited to):
·
Frequent standing and walking throughout shift
·
Occasional kneeling, pushing, pulling, lifting
·
Occasional ascending or descending ladders, stairs and ramp
Visa Requirements: Eligible to work in Kenya
How to Apply
Whether you’re launching your career or seeking meaningful
employment, we invite you to visit http://www.fairmontcareers.com/ to
learn more about Fairmont Hotels & Resorts—and the extraordinary
opportunities that exist!