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Receptionist Job in Kenya

Receptionist

Our client is fast becoming a lead in luxury living. They currently operate luxury serviced apartments and soon will be opening a luxury boutique hotel. They seek to hire a highly professional and customer service oriented individual to create an excellent guest experience. He/She should be an ambassador for the brand and the hotel.
Industry: Hospitality

Location: Nairobi
Gross Salary: 25k-35k

Responsibilities

·         Greet, register, and assign rooms to guests
·         Assist in bookings and reservations
·         Operate the switchboard
·         Attend to all routes of room bookings, such as online, phone, and in person.
·         Maintain orderliness and cleanliness at the front area
·         Answer telephonic and in-person queries related to the hotel services and resolve any issues
·         Process guests’ check ins and outs
·         Prepare and complete room and restaurant bills
·         Assist guests’ in storing valuables in secure deposit box
·         Liaise with other departments of hotel
·         Handle payments through cash, cheques and credit cards

Qualifications

·         A diploma in Business Management
·         Must have at least 2 years experience working in a hotel, preferably as a receptionist
·         Excellent Communication skills
·         Good Customer service skills
·         Good interpersonal skills.
·         Must be orderly.
·         Ability to multi-task.
·         Good crisis management skills
How to Apply

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