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Massive Recruitment by AA Kenya

Automobile Association of Kenya is a national motoring association founded in 1919 and dedicated to promoting and safeguarding the interests and safety of member motorist while on the road.

AA’s long heritage, international affiliation, countrywide branch network and a team of highly qualified professional and technical team, assures our members of a stress free motoring experience.
The association takes leadership in vehicle valuation & inspection, driving school, road rescue services, insurance brokerage, driver reference bureau, international driving permits and carnet de passé, defensive driving training, mileage guidance, among other services.
To support its growth strategy, the Association seeks to recruit a highly motivated professional to fill in the following position:
Head of Business Development
Reporting to the Director General, the role is responsible for driving the Association’s business development agenda, development of the annual sales revenue budgets, research, and customer service.
This includes marketing, sales, product development and customer service. We are looking for a highly motivated and forward-thinking person to lead our sales team and branch managers. He should be a critical thinker with a proven record of success in expanding company objectives and exceeding business goals.
Key Responsibilities
1. Develop a short and long term value based business strategy:
·         Management of all strategic and operational Marketing and Customer Relationship activities.
·         Drive the implementation of the strategy to ensure that it aligns the functional areas under direct control to the overall strategy of the Association, ensuring all targets are achieved.
·         Maximize profitability across the current and future products, and channel portfolios.
·         Ensure implementation and execution of all sales and marketing strategies in the region.
2. Customer Service delivery
·         Profiling the market and identifying potential clients, negotiating and holding business meetings and recruiting new clients while maintaining AA services in the country.
·         Developing, maintaining, and sustaining rapport and business relations with key accounts by making periodic visits, exploring specific needs anticipating new opportunities.
·         Developing and implementing customer retention strategies for the Association.
3. Market activation
·         Planning and Implementing all regional brand awareness campaigns, promotional activities/events and represent the Association in key partner events, business and GoK forums and activities.
·         Undertaking market research through monitoring competitors activities, market trends and products, collecting information on consumer feedback regarding products and services.
·         Managing the direct sale proposition
4. Financial and Process improvement
·         Driving increased revenue and surplus to achieve the Association`s ambitious growth.
·         Providing market feedback to the Association regarding competitive offerings, prospect needs and generate product development ideas.
·         Ensuring company credit policy and Quality Management Systems (QMS) are implemented.
·         Preparing weekly, monthly and quarterly sales & marketing reports to the Director General for decision making.
·         Negotiating sales contracts with customers and ensuring their profitability.
5. Performance Management
·         Providing leadership to the Branch Managers, Customer service and the sales team.
·         Directing, monitoring and ensuring departmental performance goals and targets are met.
·         Managing, motivating, coaching, mentoring, monitoring, appraising and evaluating the sales team with a view to develop a high performance team.
·         Ensuring talented staff are recruited, developed and managed for optimal performance.
·         Identifying training needs and implement development plans.
·         Manage performance and discipline of the team.
Minimum job requirements:
For appointment to this position one must have:
·         Degree in a Business Management or its equivalent.
·         At least 4 years experience in senior Business Development positions or equivalent.
·         Excellent negotiation skills.
·         Good presentation and communication skills.
·         Proven track record of generating new business and achieving revenue growth.
·         Natural leader and motivator of sales and business development teams.
·         Ambitious and target focused with a drive to succeed
·         Must demonstrate proficiency in Microsoft Office
·         Must have exceptional verbal and written communication skills.


Branch Manager
Reporting to the Head of Business Development, the position will be responsible for coordinating all the branch matters including Personnel, Assets custody, Marketing, Public relations, evaluating departmental activities and general administration.
Key Responsibilities
·         In charge of all branch operations and administration.
·         Promoting, growing sales, retaining clients for the entire Association’s product portfolio that includes Membership, Road Services, Driving School, Valuation, Training, Touring & Licensing and AA Insurance Brokerage.
·         Ensuring performance goals and targets are met and implement and execute all sales and marketing strategies at branch level.
·         Implementing all brand awareness campaigns, promotional activities/events and representing the Association in key partner events, business & GOK forums and activities.
·         Preparing weekly and monthly Sales & pre-plan reports.
·         Managing employees at branch level and safeguard the Association’s Assets e.g. Vehicles, furniture and ensuring all branch collections are receipted/banked intact.
·         Marketing all AA products and services while maintaining quality service by enforcing quality and handling customer service problems.
·         Maintaining and upholding the entire branch Systems and Controls as per the Association policies, rules, procedures and norms, recommending their improvements on a timely basis.
·         Managing all clients and other third party stakeholders as per the Association procedures, norms, policies and rules.
·         Recommending system improvements as well as contribute to team effort by accomplishing related results as required.
·         Public Relations – link between the AA and the public e.g. Police, Examiners, Suppliers, County Government.
·         Maintaining high discipline levels with clear understanding of the Association’s Mission Statement and Vision in order to achieve set objectives.
·         Managing annual staff appraisals and leave schedule in liaison with the HR Department.
·         Inducting of new staff members within the branch.
·         Gathering relevant information, clients’ feedback, market intelligence and relaying the same to Department Heads for improvement of the various services offered.
·         Handling staff welfare matters through regular meetings to keep up to date with issues that might adversely affect motivation levels or teamwork.
·         Counter checking that valuation reports issued in the branch are paid for or LPO’s are provided before counter signing them and accord the necessary assistance to the Valuers especially travel facilitation and communication to clients.
·         Approving of weekly/monthly returns for Driving School, Valuation, Touring & Licensing and Membership departments while verifying their accuracy before countersigning.
·         Assisting in debt collection and procurement of LPOs for all accounts falling within your region.
·         Adhering to the set standards of business and the Human Resource Policy Manual.
Minimum job requirements:
For appointment to this position one must have:
·         Degree in a Business Management Course or its equivalent
·         Minimum 2 Year experience in a management position.
·         Ability to work with minimum supervision.
·         Excellent negotiation skills
·         Good presentation and communication skills.
·         Strong interpersonal and relationship management skills.
·         Leadership qualities.
·         Marketing background/experience will be an added advantage.


Rescue Services Manager
Road rescue services is the shop window of AA of Kenya. The role holder will be in-charge of emergency Road side assistance, vehicle towing and vehicle Recovery operations.
Reporting to the Head of Technical and Commercial Services, the successful candidate will be responsible for formulating and implementing strategic business initiatives of this important function that supports the AA’s membership value proposition.
Key Responsibilities
·         In charge of the general administration of the department.
·         Supervising, mentoring, coaching and developing the rescue team.
·         Managing and supervising recovery, towing and road side assistance operations to the satisfaction of our customers

·         Ensuring optimal utilization of the Association resources.
·         Ensuring high level of customer service and gauging the same through the feedback survey questionnaires.
·         Carrying out monthly analysis of vehicles and drivers to ensure effective utilization and conformity to safety requirements.
·         Preparing performance reports for decision making.
·         Ensuring timely invoicing of the services offered.
·         Ensuring actualization of departmental strategic objectives
·         Maintaining and improving established quality management system.
·         Facilitating appointment and re-evaluation of towing subcontractors
·         Advising on matters relating to road, distance and weather conditions to members who wish to travel by road within the East African region.
The person
For appointment to this position one must have:
·         A business related, Automotive/Mechanical Engineering or an equivalent degree.
·         Experience in Automotive related industry will be an added advantage.
·         Minimum 2 years experience in logistics or fleet management.
·         Strong leadership qualities.
·         Excellent negotiation skills.
·         Good presentation and communication skills.
·         Strong interpersonal and relationship management skills.


Valuation Manager
AA Kenya is a leader in the area of vehicle inspection and valuation. We are looking for team leader to join manage our team of dedicated professionals, and nurture a diverse, energetic, dedicated and fast-paced culture in which teamwork and ingenuity thrive.
The person will be in charge of the strategic growth of the Valuation department and reports to the Head of Technical and commercial services.
Key Responsibilities
A. Strategy development and implementation
·         Developing strategies, policies and guidance to support the delivery of Association’s objectives and vision.
·         Providing leadership to the valuation team, setting and monitoring team priorities, goals and developing and delivering the team strategy.
·         Coordinating the Valuation team’s resources to deliver service efficiently and effectively, ensuring value for money by maximizing revenue and capital income.
B. Financial management
·         Participating in the departmental budgeting process.
·         Manage valuation division costs and ensure adherence to departmental annual budgets.
C. Performance management
·         Supervising / managing / directing the selection, training, development, and appraisal of the valuation team.
·         Managing the service delivery of the Valuation Team and providing management.
·         Ensuring actualization of established departmental quality objectives.
·         Supervising, mentoring, coaching and developing direct reports.
·         Preparing and submitting performance reports.
D. Compliance to processes and regulations
·         Ensure the established management system for valuation department is implemented and maintained.
·         Maintaining provisions of impartiality, quality and confidentiality policies.
·         Improving efficiency by ensuring valuation reports are generated promptly and accurately.
·         Ensuring valuation methodology is implemented and fully complied with.
E. Customer service
·         Review, develop and implement a customer service charter that supports customer satisfaction.
·         Ensuring that complaints and appeals procedure is implemented.
·         Ensuring that orders received are promptly processed, executed and finalized for invoicing.
Minimum job requirements:
For appointment to this position one must have:
·         Bachelors Degree in Automotive/Mechanical Engineering
·         Certificate of Proficiency in insurance is an added advantage.
·         Membership of MAAK or other relevant professional body.
·         Ability to analyse and interpret technical reports and legal documents.
·         Good Professional judgment.
·         Be able to exercise high level of Integrity and impartiality in executing duties.


Training Manager
AA Kenya is an authority in training in the area of defensive driving, fleet management and transport operations in general.
We are currently seeking for an experienced Training Manager to join our growing team. This position reports to the Head of Technical and Commercial Services, and is responsible for the effective implementation of training events and special projects throughout the Association. The role holder will oversee, design, develop, coordinate, and run the AA’S technical training programs.
Key Responsibilities
·         Review, design and develop comprehensive programs for training for our customers.
·         Select the ideal training methods or activities for a particular purpose and audience
·         Market and promote training on defensive driving, fleet management, and transport management and so on to corporate clients in an compelling way that provides all necessary information.
·         Conduct regular industry needs assessments, identifying gaps that need addressing
·         Analyze and incorporate new training methods and techniques
·         Develop and prepare educational/training aids and materials, as required
·         Evaluate effectiveness of training courses and provide summary reports determining impact of training on the trainee’s skills and the organization’s corporate goals
·         Providing input to strategic decisions that affect the functional area of responsibility.
·         Ensuring development and adherence of annual training calendar and budget.
·         Resolving escalated issues arising from operations and requiring coordination with other departments.
·         Maintains quality service by establishing and enforcing organization standards.
·         Managing, motivating, coaching, mentoring, monitoring, appraising and evaluating the training team with a view of developing a high performance team.
Minimum Requirements
·         Bachelors degree in business, Education or other related field
·         Trainer of trainer certificate will be an added advantage
·         Automotive related qualification will be an added advantage
·         Significant work experience as a trainer, coach, or training facilitator, preferably in a large corporate environment.
·         Strong computer skills, including Microsoft Office proficiency; familiarity with web delivery tools
·         Outstanding communication skills, both written and verbal
·         Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work
·         Time management skills.


Chief Information Officer
Reporting to the Head of operations the CIO will be responsible for the management, implementation and usability of information and computer technologies. This involves analyzing how our current technologies benefit the Association and improving on it or introducing new ones to keep the association at the cutting edge in line with our vision and strategy.
In other words the successful candidate will be responsible for driving the analysis and reengineering of existing business processes, identifying and developing the capability to use new technology, and reshaping the Association’s IT infrastructure and network access.
This role will be critical for ensuring the smooth running of the ICT function and aligning business to technology in order to provide operational support.
Key Responsibilities
A. Supporting business Strategy through technology
·         Developing and implementing strategies for development of Management Information Technology in line with Associations strategic plan.
·         Leading and driving a culture of innovation and creativity in seeking ICT solutions
·         Introducing ICT technologies and enhancing the existing ones.
·         Advising management on the emerging ICT technologies applicable to the Association.
B. Maintenance and security of information systems
·         Planning and conducting a variety of security measures to test the safety of computer network and systems.
·         Monitoring and ensuring proper usage of the ICT systems and facilities.
·         Managing and monitoring the organization’s database, network infrastructure and security.
·         Coordinating development, implementation and monitoring of computer disaster recovery to minimize on loss of organisational data.
·         Planning & coordinating ICT activities such as installation and upgrading of hardware / software computer systems & networks.
C. Enhance internal operations to increase efficiency
·         Designing, developing and implementing ICT systems to support various business functions to increase efficiency.
·         Training and supporting both staff and external business partners on business systems.
·         Monitoring and ensuring of the proper usage of the ICT systems and facilities.
·         Formulating and enforcing policies & procedures to guide and optimize application of ICT in the organisation.
·         Supervising, overseeing and validating the implementation of new systems.
D. Enhance performance management
·         Supervising, mentoring, coaching and developing direct reports.
·         Directing, monitoring and ensuring departmental performance goals and targets are met.
·         Ensuring talented staff are recruited, developed and managed for optimal performance.
·         Identifying training needs and implement development plans.
·         Manage performance and discipline of the team.
E. Budgeting and Procurement
·         Planning, coordinating and monitoring departmental budget.
·         Planning, administering and reviewing the acquisition, development, maintenance and use of computer and telecommunications systems.
·         Planning and coordinating acquisition of required systems including ERP.
Minimum Requirements
·         Bachelors degree in Information Technology, Computer Science, Systems or Software Engineering, or related field;
·         Proven work experience of five (5) years three (3) of which must be in a senior management.
·         Microsoft Certification is an added advantage
·         A member of a professional IT body.
·         Good awareness of technology trends
·         Ability to translate technical terms in ways that non-IT employees can easily understand
·         Integrity and professionalism.
·         Innovation and creativity.
·         Communication and interpersonal skills.
·         Analytical and organization skills.
·         Project management skills.
How to Apply
If you believe that you are the right candidate for any of the above position and can clearly demonstrate your ability to meet the qualifications given, submit your application letter, current CV, indicating the job title on the subject line to directorgeneral@aakenya.co.ke by close of business 5th March 2018

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