Administrative Assistant
Administrative Assistant – Membership & Alumni N/A Business Development and Membership Membership
Main Responsibilities Of The Jobs
Knowledge, Skills And Experience
Administrative Assistant – Membership & Alumni N/A Business Development and Membership Membership
This position acts as the first point of
contact for all members and prospective members, taking enquiries via multiple
communication channels, providing a high level of customer service, and
updating the database accordingly
Main Responsibilities Of The Jobs
·
Ensure
timely update and maintain up to date membership database and members directory
as per the communication received from the members.
·
Assist in
the creation and development of membership and marketing material e.g. letters,
new member welcome packs, newsletters, communications, member questionnaires
and brochures
·
Ensure
timely dispatch the Management Magazine to members and branches
·
Responsible
for preparation and ensure timely dispatch of membership cards and certificates
·
Print and
dispatch invoices to members whenever the subscription fall due
·
Assist in
the development of the membership recruitment and retention strategies
·
Keep
records and produce detailed reports on recruitment and retention activities,
marketing campaigns , members behaviour and responsible for general office
administration
·
Handle
inquiries from members and ensure timely response to enhance customer
satisfaction
·
Assign
tokens for members for voting, vetting nominees and processing their payment
and ensuring they are well updated.
·
Actively
engage in marketing membership to be able to be able to meet the set
recruitment targets.
Responsibility for physical assets
·
Office Desk
·
Computer
·
Telephone
Nature of Decision Making
·
Operational
Knowledge, Skills And Experience
·
Minimum
level of academic qualification, skills and knowledge required to perform
effectively in the role: Diploma in a relevant field from a recognized
institution.
·
Minimum
level of personal and professional experience required to perform effectively
in the role: N/A
·
Minimum
months or years of experience required to have to be appointed to the position
: Two(2) years of relevant work experience
Key Performance Indicators
·
Membership
recruitment and retention as per targets
·
Ensure all
membership invoices are dispatched to members
·
Upto date
membership database
·
Membership
satisfaction
·
Timely
dispatch of membership documents and journals
Competencies
·
Computer
Literacy
·
Knowledge
of Enterprise Resource Planning
·
Customer
Service skills
Behavioral
·
Continuously
seeks new ways of doing things.
·
Gives and receives
feedback from peers or other team members in order to perform the task.
·
Makes
concrete attempts to add value to client expectation.
·
Find
creative ways to improve client product experience with the institution
·
Actively
pursue own development on relevant knowledge to enhance skills set and
knowledge base
How to Apply
Interested candidates are advised to visit and
apply at recruitment@kim.ac.ke and copy hr@kim.ac.ke. Send your application to reach us by 28th March, 2018.
In addition please attach a curriculum vitae
that contains details of your qualifications, experience and positions held
relevant to this role. Include your day and evening telephone numbers, email
address, names and address of three professional referees.