Our client in a dairy industry is seeking
to hire a customer care personnel to
join their dedicated team.
Duties and Responsibilities
Duties and Responsibilities
·
Attracts
potential customers by answering product and service questions; suggesting
information about other products and services.
·
Resolves
product or service problems by clarifying the customer’s complaint; determining
the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure
resolution.
·
Answers
incoming customer calls regarding product problems, service questions and
general client concerns.
·
Responsible
for maintaining a high level of professionalism with clients and working to
establish a positive rapport with every caller.
·
Update
customer information in the customer service database during and after each
call.
·
Work
with the management team to stay updated on product knowledge and be informed
of any changes in company policies
·
Impact
the company’s bottom line by problem solving and winning back frustrated
clients.
Qualifications
·
Degree/Diploma
in customer care / marketing / administration / public relations.
·
Minimum
5 years working experience as Customer Care.
·
Computer
proficiency.
·
Organizational
skills to effectively prioritize work schedules.
·
Good
communication skills.
·
Ability
to work under pressure.
If you meet the qualifications and
requirements above, kindly send your CV
to sall@jantakenya.com clearly indicating “CUSTOMER CARE” on the
subject line, On or before 6th of December 2017