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Customer Care Vacancies in Kenya

Our client in a dairy industry is seeking to hire a customer care personnel to join their dedicated team.

Duties and Responsibilities
·                     Attracts potential customers by answering product and service questions; suggesting information about other products and services.

·                     Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
·                     Answers incoming customer calls regarding product problems, service questions and general client concerns.
·                     Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
·                     Update customer information in the customer service database during and after each call.
·                     Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
·                     Impact the company’s bottom line by problem solving and winning back frustrated clients.
·                     Degree/Diploma in customer care / marketing / administration / public relations.
·                     Minimum 5 years working experience as Customer Care.
·                     Computer proficiency.
·                     Organizational skills to effectively prioritize work schedules.
·                     Good communication skills.
·                     Ability to work under pressure.

If you meet the qualifications and requirements above,  kindly send your CV to clearly indicating “CUSTOMER CARE” on the subject line, On or before 6th of December 2017

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