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Jobs and Vacancies in Telkom Kenya

Key Account Manager
Corporate Sector
The incumbent will be responsible for the development and achievement of sales targets and revenue margins and this will be achieved through, Account management, Account Development and drive new sales generation.

Responsibilities

·         Achieve the sales targets through acquisition of new business and maintain and grow the current customer portfolio
·         Manage existing client portfolio and keep churn to allowable levels.
·         Forecast and monitor sales for current and new customers and monitor the profitability for customers and propose the appropriate plans
·         Build and maintain relationships with customers, Conduct joint customer meetings to drive volumes and profitability.
·         Develop individual sales strategy plan, lead the sales pitch and negotiate the contractual agreements based on the set guidelines
·         Develop and demonstrate a thorough understanding of the customer business
·         Conduct analysis of customer, customers and sales metrics, costs and categories to inform business decisions
·         Ensure the effective management of the customer account and timeous problem solving
·         Ensure the accuracy of the first bill as per the signed agreement
·         Develop and recommend business plans in conjunction with customers and customers to drive business growth
·         Act as the key interface between the customer and all relevant divisions for on boarding and ongoing interactions
·         Utilize and align internal business processes and systems to execute sales and ensure operational efficiency
·         Regularly engage with customer to plan and execute marketing interventions
·         Facilitate communication channels on all levels to prevent breakdown in information flow
·         Support the finance team in money collection and issue resolution
·         Grow and develop existing customers as well as generating new business.
·         Ensure the compliance to processes and proceduresEnsure a thorough understanding of the Telkom products and services, policies and procedures to ensure a consistent delivery of sales and sales message to all customers

Qualifications

·         Bachelor’s degree in Sales, Marketing or Economics or any other relevant qualifications from recognized Institution.
·         Minimum of 3-5 years’ Experience in Marketing Management, Sales management, Relationship management in sales related field.
Professional Knowledge
·         Strong communication and presentation skills
·         Capacity to make recommendations & offer solutions to the client
·         Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
·         Time Management – Managing one’s own time and the time of others
Professional Skills:
·         Business acumen, strategic planning, project management, creativity, analytics, oral/written communication, matrix management, interdepartmental interaction and teamwork.
·         Organizational adaptation and flexibility
·         Marketing and Sales Management

Product Development Manager
To job holder will Drive E2E product development processes for products, processes and initiatives from concept through to post launch.
He/she will also Drive mobile revenues by ensuring products rolled out achieve business targets, enhance customer experience and are cost effective.

Duties

·         Develop and define Mobile requirements for products rollout
·         Evaluate and resolve technical feasibility and design optimization
·         Ensure that the marketing requirements are understood by the delivery teams – Technology and external vendors
·         Drive in the tender process for critical marketing projects
·         Research and monitor existing customer base and industry developments and identify potential new product opportunities
·         Coordinate E2E product development process, using the approved process
·         Ensure all products are properly documented, processes are defined and cascaded to all teams internally
·         Develop test plans, coordinate end user tests (UATs) to ensure the functional requirements are met
·         Prepare product board briefs ,Design and develop business cases, in coordination with the Finance team
·         Training – coordinate Training Of Trainers for new products and organize frequent refresher trainings
·         Ensure standards and requirements are met through conducting quality assurance tests
·         Collect post launch feedback and design products improvements.
·         Manage internal stakeholders, and external stakeholders
·         Partners on boarding on strategic collaborations
·         Contracts negotiations with business partners for mutual benefit
·         Monitor project progress and handle any issues that arise
·         Act as the point of contact and communicate project status to the mobile team
·         Escalate any product issues in a timely fashion, in liaison with Customer facing teams (Customer care, Retail &Online)
·         Bi-weekly products update

Qualifications

·         BSc in Business Administration, IT or related field
·         PMP / PRINCE2 certification is a plus
·         At least 2-3 years of marketing experience, as a product development manager preferably in ICT industry
Professional Knowledge
·         Strong working knowledge of Microsoft Project and Microsoft Visio and Excel
·         An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
Professional Skills
·         Proven work experience as a Products & Project Coordinator or similar role
·         Experience in project management, from conception to delivery
·         Solid organizational skills, including multitasking and time-management
·         Strong client-facing and teamwork skills
·         Strong analytical and Problem solving skills.
·         Excellent Negotiation and Presentation skills
·         Customer focused and detail oriented
How to Apply
This position is open to Kenyan citizens only. If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.
Application should be sent by latest 19th October 2017 , please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through recruitment@telkom.co.ke and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.

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