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Customer Service Job in Kenya

Customer Service
Pelings is a company involved in Environment, Health and Safety Management and Systems, Energy Audits ,Supply of Consumables and Equipment, Energy Audits,communication and other consultancy services.

Responsibilities:

·         To take accountability for timely comprehensive and conclusive customer responses through email, letters phone calls etc.
·         Attend to and resolve, provide feedback on customer requests in line with 1st contact resolution(FCR)
·         Pro-actively engage with customer to identify risks, problems and potential opportunities.
·         Update & maintain customer records
·         To inform and educate customers on products to ensure retention of existing customer; increase sales revenue and organizational customer base
·         Monitor and track customer requests by ensuring accurate customer records are documented; directed to relevant department, and resolved to customer’s satisfaction
·         Perform customer on-boarding and quality check to ensure customer retention
·         Support front office with customer follow up and policy disputes by providing resolutions as per set turnaround time
·         Mange customer document policy to ensure proper documentation for improved customer satisfaction.

Qualifications

·         Degree/Diploma in Business Management
·         Excellent problem solving skills.
·         Excellent Communication skills, both oral and written
·         Presentable and an outgoing personality
·         Administrative writing and reporting skills
·         Ability to multi-task and get things done to completion
·         A team player with a positive attitude and good interpersonal and communication skills
·         Ambitious, hardworking and creative,
·         Results oriented
How to Apply
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject to pelingscareers@gmail.com
N.B: We do not charge any fee for receiving your CV or for interviewing. Only candidates short-listed for interview will be contacted.

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