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Safaricom Jobs in Nairobi, Kenya (Even Internships)

Vendor Account Manager
Location: Nairobi,KE
Department Description
We are pleased to announce the following vacancy in the E commerce Department within the Enterprise Business Unit Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Senior Manager – Vendor Acquisition, the role holder will acquire,develop and maintain relationships with the vendors within their vertical to ensure we on board the right mix of vendors in line with our agreed minimum laid out standards.
The individual will be responsible to drive and grow the vendor vertical category and get assortments aligned with the commercial strategy based on Net Merchandise Value.

Responsibilities

·         Know the customer: Deeply understandcustomer behavior, develop new customer insights
·         Own the business: Co-own the P&L,develop the business model, understand where opportunities are and create aviable business to service them
·         Know the market: Stay on top of trendsin an ever-changing landscape, find opportunities and prioritize based on size,internal capabilities, etc.
·         Know the competition: Understandon-line and off-line players. Ensure Safaricom’s selection stays well ahead ofcompetition
·         Influence the leadership: Convertstrategies into action by liaising with cross-functional leadership and drivethe changes required
·         Develop and monetize the verticalcategories in terms of assortments(SKU’s) aligned with the commercial ambitionwith the guidance of the Senior Vendor Acquisition Manager
·         Consistently develop & managevendor portfolio pipeline, negotiations, discounts ecosystem, focused on keyevents across the year
·         Own and manage day-to-dayrelationships with assigned vendors and support the delivery of the end to endshopping experience for customers
·         Maintaining strong relations andfollow ups with the vendors assigned including: terms and conditions, pricing,settlements, negotiations, discounts, quality inspections.
·         Work closely with the contentacquisition teams and other stakeholders to ensure we have an up to date vendor/ product content on the website
·         Manage online promotions along withbrands – make brands partners in customer communication
·         Drive portfolio management for bestoffers and discounts for the customers
·         Deliver the vendor / customer training as appropriate and ensure that the vendors understand to use the system to expand their online business with us.
·         Ensure all vendors are selected &on boarded in line with laid down minimum standards.

Requirements

·         Degree in Business related course with Online Marketing experience
·         3 – 5 years’ experience in an online business
·         Experience in successfully approaching national,enterprise level and or tier one businesses in a credible and professional manner, with evidence of helping vendors to achieve their goals.
·         Strong relationship builder, has a positive attitude and is a team player
·         Proven track record of B2B sales, preferably inany of the following Industries: e-commerce, advertising or digital marketing.
·         Excellent communication skills, must have a consultative sales approach and be a strong persuader and influencer at senior level.
·         Highly driven, is self-motivated, targetorientated, resilient and tenacious,
·         Is customer focused, enjoys working autonomously,hits the ground running and demonstrates a willingness to learn
·         Strong analytical skills, makes well-judgeddecisions, good numeracy, pays strong attention to detail, is a strong problemsolver, demonstrates good commercial awareness and thinks outside the box togenerate new ideas
·         Has a flexible approach, thrives under pressure and enjoys working in a strategic sales environment
How to Apply
Information Risk and Compliance Internships
Location: Nairobi,KE
Organization Name: Enterprise Risk Department

Department Description
We are pleased to announce the following internship vacancy in the Enterprise Risk Department within the Risk Management Division.
In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Senior Manager, Information Risk and Compliance, the individual, with guidance from the manager, will support the proactive execution of the Safaricom information risk management programmes, coordinate the execution of the cyber risk management framework and carrying out technical assurance activities to ensure Safaricom systems are compliance with internal policies, applicable regulations and best practice.

Responsibilities

·         Conduct cyber risk assessments of the Safaricom network and applications
·         Review vulnerabilities and research and recommend most practical and applicable solutions
·         Carry out information security monitoring for critical systems as will be assigned, including logical access
·         Review policies and recommend improvements in line with best practice

Requirements

·         Currently on going student in Information Technology, Computer Science or related engineering degree
·         Interpersonal and communication skills
·         Attention to detail
·         Team player
·         Planner and organizer
How to Apply

Vendor Experience Analyst
Location: Nairobi,KE
Department Description
We are pleased to announce the following vacancy inthe E-commerce Department within the Enterprise Business Unit Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
Brief Description
Reporting to the Head of Ecommerce, the Vendor Experience Analyst will ensure an excellent customer experience end to end. Analyzing, understanding and executing constant improvements to the online/onsite and offline experience.
Ensure an excellent vendor experience,supporting variety of touch points across our platform, from on boarding to execute commercial/operation plans.
Responsible for the VNPS and NPS of the department, ensuring the right communication to the rest of the team and constantly exploring improvements to the KPIs

Responsibilities

·         Ensure an excellent customer experience from end to end. Analyzing, understanding and executing constant improvements to the online/onsite and offline experience
·         Ensure an excellent vendor experience, supporting the variety of touch points across our platform, from on boarding to execute commercial/operation plans.
·         Responsible for the VNPS and NPS of the department, ensuring the right communication to the rest of the team and constantly exploring improvements to the KPIs.
·         Improve the customer experience based on feedback from customers,internal stakeholders and recommend remedial practices
·         Initiate and manage projects in order to meet the company strategy
·         Perform quality checks and monitor customer satisfaction KPIs and drivers
·         Training new and existing vendors on howto be successful and use of the platform. Create relevant training materials for vendors and teams
·         Build a community of vendors to maintain the existing vendor base – Through communication events
·         Improve the current vendor experience based on feedback from various sources
·         Perform quality checks on processes and systems to ensure vendor satisfaction
·         Monitor vendors to ensure they fulfill order within SLA without cancellation
·         Solve vendor issues such as they arise eg systems, content creation and reconciliation or escalating to the relevant departments.

Requirements

·         Degree in a Business related field, preferably marketing with Online Marketing experience
·         3 – 5 years’ experience in digital content management
·         Project management is a plus
·         Understanding of e-commerce on-boarding requirements
·         Experience in WordPress or content management system, 3 years hands-on experience on managing e-commerce websites
·         Solid experience of how to structure &optimize content for web
·         Must be willing and able to accommodate flexible work schedule during critical business periods.
·         Must exhibit high degree of ownership and accountability.
·         3 years of community management
How to Apply

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