EcoSystems & Acquisition Manager
To drive the governance and execution
of the Corporate & Investment Banking strategy focusing on eco systems.
Ensure alignment of all Corporate & Investment Banking initiatives to the
Corporate & Investment Banking strategy as well as in personal &
Business Banking strategy in line with the eco systems approach.
Responsibilities
Client strategic plan development and
execution
·
Leads the execution of strategic
Corporate & Investment Banking plans as well as Personal & Business
Banking plans (together with the sector & segment heads) and drives the
implementation of
eco systems.
eco systems.
·
Research and analyse the local market
to understand key business drivers, influences and competitor activity.
Identify strengths and weaknesses in the Corporate & Investment Banking strategy and ensure that suitable tactics are implemented to address concerns and maximise strengths.
Identify strengths and weaknesses in the Corporate & Investment Banking strategy and ensure that suitable tactics are implemented to address concerns and maximise strengths.
·
Opportunity Management – Ensure that
adequate “joint ventures”, synergy and relationships are built with sector
heads in Corporate & Investment Banking, Segment heads in Personal &
Business Banking and
·
Channels to create efficiencies in
Corporate & Investment Banking.
·
Working with the MI team, develop,
implement and manage measurement systems within the unit to ensure an efficient
and accurate MIS structure.
·
Participate and provide insights to
the Budget process for Corporate & Investment Banking, as well as Personal
& Business Banking.
·
Track the achievement of sector
financial targets, such as, revenue, ROEs, and share a monthly report with the
segment heads.
Development of a strategic growth and
execution plan
·
Check alignment of CVPs in CIB to the
PBB strategy.
·
Articulate success for the CIB
strategy and set up tracking measures
·
Secretary to the ecosystems forums
& SteerCo and providing minutes to the teams.
·
Collate and provide portfolio reports
on ecosystem management, NII & NIR revenue and growth on a monthly basis.
·
Run initiatives e.g. campaigns that
will increase penetration per ecosystem.
·
Work with the MI team to develop
measures specific to tracking Eco systems activities and penetration.
Service Excellence
·
Facilitates the administration and
analysis of the Client Service Surveys, as well as the implementation of
focused action plans needed to address the gaps identified.
·
Ensure that all issues identified in
client surveys are addressed within agreed timelines.
Compliance & Risk management
·
Conduct set routine activities such
as, monthly reporting, Manco pack development and completion and filing of
minutes for CIB & PBB MANCO meetings.
·
Drive the Eco system forum &
SteerCO
·
Ensure that a needs analysis is
conducted to identify customer needs in CIB & PBB and incorporated into the
CVPs.
·
Monitor and track operating
expenditure budget using established control measures for the team and provide
a report to the segment heads on a monthly basis.
Qualifications
·
Business Commerce related Degree from
recognised University
·
Post graduate qualifications such as
MBA or related post graduate diplomas
·
Minimum of 3 years’ experience in the
client service environment.
·
Strong Change Management skills and
an understanding of change management models. Thorough knowledge and
understanding of all Business Banking, product/ service offerings.
·
Understands the meaning and
implications of key financial indicators and uses financial analysis to
evaluate strategic options and opportunities
·
Ability to use own understanding of
the clients’ business, their environment and objectives, and demonstrate the
ability to forge relationships with assigned clients by delivering solutions
suited to their
strategy.
strategy.
·
The ability to select the appropriate
index or other benchmark information to use to review investment performance
·
The ability to plans, develop and
execute an enterprise information management framework, to improve the
accuracy, integrity and accessibility of information.
How to Apply
If you meet the above qualifications,
apply through our online recruitment portal before 25th
September 2017.
Wealth Manager
Play a leading role in the
establishment and growth of the Wealth and Investment business in Uganda
Have the technical knowledge to
provide holistic financial planning services to High Net Worth clients,
including investments (on- and offshore), estate and retirement planning, and
Trust &
Fiduciary, with the intention of
increasing assets under management. Be able to ‘hunt’ for new clients (market
Wealth & Investment clients) as well as maintain relationships on an
ongoing basis.
Develops and maintains credible,
trustworthy client relationships which are based on relevant and accurate
advice, tailored solutions and an intimate understanding of the clients’ needs
and personal circumstances.
Fully accountable for the
relationship with clients. Control and manage the relationship that the client
has with Stanbic Bank on an ongoing basis as well as marketing the services of
the other internal divisions (Melville Douglas, stockbroking and the greater
Standard Bank Group).
Responsibilities
·
Key liaison for the establishment of
Wealth and Investment business in Uganda
·
Develop a plan to establish and grow
the Wealth and Investment business in Uganda.
·
Responsible for the implementation of
the growth plan.
·
Work with key stakeholders both in
Stanbic Uganda and the broader Standard Bank Group to implement the plan.
·
Responsible for the profitability of
the portfolio and take-on of all new clients
·
Increasing lending fees and assets
under management.
·
Client acquisition and retention –
service orientated.
·
Relationship management.
·
Client balance sheet optimization.
·
To remain complaint with all
legislation pertaining to financial planning, where applicable
·
Meet agreed revenue targets
·
Take accountability for client
profitability on a product agnostic basis (ie across the clients’ portfolio of
products)
·
Represent Standard Bank Wealth and
Investment function in a professional manner, help build its profile and
reputation as a high quality service, with a focus on maintaining long-term
relationships with clients
·
Broaden client relationships within
the Group through introductions and facilitation of business flows through CIB,
PBB and Liberty as appropriate.
·
Provide appropriate advice to clients
on products and service offerings and ensure that these are packaged and
structured to minimise risk to protect the interest of both parties.
Collaborate with product specialists (both onshore and offshore)
·
Coordinate and execute an appropriate
client contact plan and ensure coordination with broader marketing and events
Qualifications
·
Appropriate Financial or Investment
Degree
·
Proven track record in the financial
services industry, preferably with relationship management experience in
·
Wealth and Investment, Business
Banking or Investment Banking.
·
Understanding of financial service
trends and Wealth and Investment both nationally and internationally.
·
Understand the activities of the
traditional and non-traditional competitors and the impact of these on Wealth
and Investment’s relationship with the client.
·
Utilize information management
systems and processes to pre-empt selling opportunities and identify
opportunities and threats to clients and the bank.
·
Effectively use this knowledge to
continually provide information to ensure that the products and services of the
bank meet the needs of the client and stay abreast with world best practice
·
Monitor markets and pre-empt risk for
both the client and the bank
·
Good knowledge and understanding of
banking, risk, wealth creation mechanisms and the entire range of products and
services useful to Wealth and Investment, with knowledge of their mechanisms,
client benefits, limitations, profitability to the bank, and value in
developing long term business relationships.
·
Utilize this knowledge to identify
cross-selling opportunities and identify the relevant resources within the bank
to optimize these selling opportunities.
·
A thorough understanding of financial
markets, their behaviour, movements and expectations with respect to market.
·
Ability to appropriately balance
technical input and marketing skill to address client environment and needs
How to Apply
If you meet the above qualifications,
apply through our online recruitment portal before 26th September
2017.
Manager Business Banking Evaluation
Group Risk Management: understanding
all risks – from the economic to the political – that could affect our global business,
and offering guidance to all parts of the bank
To assist Retail Bank in achieving
their asset growth targets by providing effective value adding risk management,
whilst maintaining a quality-lending book, through judicious and effective
management thereof. The delivery of a professional service to the business
units, by assessing and evaluating credit facilities (new and/or existing)
based on sound credit & financial principles which supports the minimising
of risk to the bank. Ensure the effective assessment of risk with respect to
lending and related activities across all branches and suites.
Accountabilities
·
Evaluates whether Business Banking
proposals meet sound business criteria and credit risk falls within acceptable
parameters, approve and recommends appropriate credit facilities including
terms or conditions of facilities.
·
Ensure accuracy and reliability of
approvals within advised DA, or referrals to higher authority, on Business
applications reviewed
·
Add value to the credit approval
process by guiding originators as appropriate to reduce reworks on applications
to < 10%.
·
Identify, quantify and evaluate
credit risks in relation to profitability of business proposals and financial
viability of Business banking credits.
·
Manage adherence to the service level
agreement that have been concluded.
·
Build relationship with, branch based
business bankers and Suite-based Business Banking managers to improve quality
of business proposals and turnaround time on credit evaluations
·
Detects and evaluate shifts or
changes in key risk parameters and evaluate the implications of such changes on
continued banking relationship.
·
Actioning of the daily referral
report and make decisions to pay or not based on the reason for excess and
source of adjustment, the terms of sanction in existence and the risk to which
the Bank is exposed.
·
Issuing of sanction letters, clearly
stating the conditions and requirements of the lending.
·
Actively hind sighting lending
decisions to ensure that correct procedure are being followed in the approval
of facilities, which will prevent new NPL’s.
·
Monitor watch lists process to ensure
that irregular accounts are identified early and accounts identified as high
risk are being managed effectively in terms of agreed action plans.
·
Review of relevant internal &
external communications, such as circulars, economic reviews on industries,
& financial or industry publications to ensure that any development, new
requirements or external risks are properly taken cognizance of in lending
decisions or conditions of lending.
·
Monitor the risk grading of all
Business Banking customers using BBRS.
·
Carry out other functions that could
be assigned on daily basis in addition to present roles.
·
Liaising with Legal department on
credit related issues.
Qualifications
·
Minimum of 5 years banking
experience, particularly pertaining to credit risk management, banking
processes with regard to banking products and the operation thereof.
·
Knowledge B.Sc in any Social Science
course with a Master’s degree or professional qualification
·
Detailed understanding of accounting,
including both management and financial accounting, in order to analyze the
financial strength and weaknesses of clients, and identify potential risk to
credit proposals.
·
Sound knowledge and understanding of
credit criteria, credit policies, risk and financial analysis, credit control
and the application thereof
·
Thorough working knowledge of the
operating system and its related procedures, for analyzing the account behavior
of clients, identifying trends or shift in credit risk profiles and the
management of excesses.
·
Thorough understanding of all the
bank’s product and facilities that give rise to counterparty credit risk, including
their mechanisms and source of profitability for the client and the bank, and
what constitutes credit risk in these facilities.
·
Understanding terms of the
facilities, and any conditions and covenants that will need to be complied with
over the duration of the facility’s life, in order to manage risk within set
parameters.
·
Sound knowledge of available
products, including Group Company and related products, competitor products and
industry trends.
·
Must know product constraints and how
to adapt to customer needs and profitability.
How to Apply
If you meet the above qualifications,
apply through our online recruitment portal before 26th
September 2017.
Financial Reporting Officer
Budgeting and forecasting, creating
interim and annual financial statements, facilitating internal mergers and
acquisitions, as well as dealing with analysts and investors.
Job Purpose
·
Financial accounting and reporting
·
To ensure the overall integrity and
accuracy of the General Ledger as a basis for the preparation of financial and
management reports.
·
Management accounting, planning and
budgeting
·
Detail review and analysis of
financial performance
·
Quality commentary and MI
·
Budget preparation and planning.
·
Custodian of the General Ledger and
Chart of Accounts.
Responsibilities
·
Preparation of the business unit BS
and PL on a daily and monthly basis.
·
Monitoring business unit balance
sheet movements and ensuring that they reflect the correct balances and all the
relevant account reconciliations are performed and corrective actions taken.
·
Provide quality commentary to Head
office reports and management MI and adhering to set timelines.
·
Provide insightful reports on
financial performance to business and enabling functions that align to bank’s
strategy
·
Ensure data integrity and a more
robust control framework for generation and submission of reports
·
Provide cost benchmark information
against competitors of similar size to help manage cost more efficiently
·
Optimal budgeting process and
planning, monitoring and forecasting for the Bank and its related entities.
·
Create more cost effective controls
and reporting framework/cost management.
·
Continuously improve on financial
reporting processes, reports and insights offered to business
·
Ensure maintenance of and adherence
to Stanbic accounting policies and procedures.
·
Provision of Technical Advice and
Accounting support to other Functional Unit
·
Assisting with end of month (EOM) and
ensuring all journal entries, ledgers and sub ledgers for the Group are
accurate and timely.
·
Perform revenue assurance for the
Bank and individual Business level.
Qualifications
·
University Degree from a Recognized
University.
·
ACCA / CPA(K)
·
Understanding of International
Financial Reporting Standards.
·
Computer literacy and knowledge of
personal computers and software packages such as MS Word, MS Excel,
·
MS PowerPoint, MS Access. Working
knowledge of SAP, T-24 and Branch power is added advantage.
·
Good communication and presentation
skills.
How to Apply
If you meet the above qualifications,
apply through our online recruitment portal before 28th
September 2017.
Marketing Administration Officer
Defining, marketing and protecting
the Standard Bank brand across our business – including specialist advice and
activity for specific countries and business units.
Provide administrative and
operational support to the Marketing & Communications team.
Responsibilities
Projects/Work Depository and updates:
·
Coordinate all Marketing and
Communications projects/ work, provide weekly updates, raising any red flags in
good time so as to ensure timely and excellent delivery
·
Responsible for compilation,
documentation and timely submission of Marketing and Communication reports
Budget management and reporting:
·
Manage requisition process – from
quotation, budget confirmation, LPO issuance to invoice payment
·
Provide monthly reports on Marketing
and Communications expenditure per Cost Centre
·
Budget analysis on departmental costs
and also expenditure based on stated strategy, plans and allocated budget
Process reviews, recommendations and
implementation
·
Continuously find ways of ensuring
that we are operating efficiently and effectively through process reviews with
teams that we work with (within the department, business/procurement/Group Estate
and external agencies and service providers)
Marketing and Communications store
management
·
Adhere to the store management
process
·
Conduct stock taking at least twice a
year.
·
Submit stock take report and
recommendations on merchandising/promotional items approach
Marketing and Communications
compliance and audit reviews
·
Responsible for gifts and
entertainment record keeping for the marketing and communication team
·
Ensure compliance of all audit and
compliance issues for the department
Administrative Duties
·
Leave Management and tracking for the
marketing and communications team
·
Organize key Marketing and
Communications meetings and ensure preparedness of the team
·
Management of Marketing and
Communications supplies, branded materials and promotional items
·
Assist Head of Marketing and
Communications with any administrative matters
·
Assist in the preparation of key
presentations in compliance with the set standards of the organisation.
Qualifications
·
Bachelor of Commerce degree or
equivalent.
·
A background in finance or a finance
qualification will be an added advantage.
·
Advanced computer literacy and
knowledge of personal computers and software packages such as MS Word, MS
Excel, MS PowerPoint, and MS Access.
·
Good communication and presentation
skills at a senior level
How to Apply
If you meet the above qualifications,
apply through our online recruitment portal before 28th September
2017.
Customer Care Centre Team Leader
The position is a senior role,
responsible for achievement of Call Center targets of Personal Banking email
team.Ensures professional and courteous support to all inbound email Stanbic
Bank customers.
Keeps management informed of
schedules, priorities, and problems through daily monitoring of outstanding
queries, work load and productivity of Personal Banking email team.
Responsible for day-to-day functional
supervision of the Personal Banking email team, including work allocation and
assignment and attendance monitoring
Provides input to Manager, Customer
Care Center, in selecting, training, development and completing performance
appraisals of the Personal Banking email team Manages direct reports’ knowledge
& technical skills development through continuous coaching, motivational
& training initiatives
Responsible for reward and
recognition within the PB email team
On needs basis is able to change role
and manage the telephony team at manager’s request
Accountabilities
·
Schedule adherence by Personal
Banking email consultants
·
Accurate logging & resolution of
queries within the prescribed set standards
·
Point of referral for difficult
enquiries
·
Adherence to escalation matrix by
Personal Banking email team
·
Resolution and prescribed Escalation
of queries
·
Learning and growth within Personal
Banking email team
·
Planning/Allocation/Assignment of
email staff support on a day to day basis, ensuring no drop in Customer Service
query management levels
·
Effective migration of Customers to
more appropriate channels
·
Review of procedures aimed at
improved service quality and TATs
·
Personal Banking Email team
productivity monitoring & scoring
·
Ensure >98% of all investigative
queries received are resolved within TAT and >98% general queries within a
TAT 48 hours
·
CCC – ISS score of 8.5
·
Responsible for the implementation
and adoption within CCC of all Compliance, IT Security, Anti-Money Laundering
and Sanctions related
requirements contained in policies, procedures and processes. This includes the consideration and approval of
requirements contained in policies, procedures and processes. This includes the consideration and approval of
·
PEP on-boarding and continued
business engagement in instances where no adverse information is available.
Qualifications
·
University Degree in Commerce,
Business Administration or in a numerate field from recognised University
Institute of Bankers would be an advantage.
Institute of Bankers would be an advantage.
·
Training in Customer Care/Service,
Sales and Marketing.
·
Professional Training in Banking and
Finance.
·
Strong experience in a related
position within a call centre environment.
·
Previous leadership experience
important.
·
Relevant Sales and Service experience
Knowledge/Technical Skills/Expertise
·
Sound knowledge of transaction
processing as it relates to channels for accounts, products and transaction
types.
·
Understanding of the relationships
between the various business units.
·
Knowledge of bank products and
services applicable to the current market served.
·
Knowledge of service standards and
SLAs.
·
Risk and compliance management
principles.
How to Apply
If you meet the above qualifications, apply through our online recruitment portal before 29th September 2017.
If you meet the above qualifications, apply through our online recruitment portal before 29th September 2017.