Concierge
The knowledge of a great Concierge is
the expectation of our Guests when staying at Fairmont Hotels & Resorts.
Your ability to anticipate Guests’ needs and make informed suggestions will
ensure they have a truly memorable stay.
Responsibilities:
·
Reporting to the Assistant Front
Office Manager, responsibilities and essential job functions include but are
not limited to the following:
·
Consistently offer professional,
friendly and engaging service
·
Assist guests with mail, messages,
and any plans or arrangements they require
·
Assist with any plans or arrangements
the guest intends to make during their stay
·
Assist guests regarding hotel
facilities in an informative and helpful way
·
Follow department policies,
procedures and service standards
·
Follow all safety policies
·
Other duties as assigned
Qualifications
·
Previous customer related experience
an asset
·
Must possess a professional
presentation
·
Must possess outstanding guest
services skills and sophisticated verbal & written communication skills
·
Computer literate in Microsoft Window
applications an asset
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure
in a fast paced environment
·
Ability to work cohesively with
fellow colleagues as part of a team
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
How to Apply
click here to visit Fairmont career
portal
Mechanic
Hotel Overview: The Fairmont Mara
Safari Club has opened following an extensive renovation program. Surrounded on
three sides by the Mara River and on the edge of the world’s Seventh “New”
Wonder of the World – The Maasai Mara – Fairmont Mara Safari Club if the
epitome of tented luxury.
Responsibilities:
·
Reporting to the Technical Services
Manager, responsibilities and essential job functions include but are not
limited to the following:
·
Consistently offers professional,
engaging and friendly serviceMakes sure assignments are accurately and
professionally done first time.
·
Drives implementation of energy and
cost cutting measures
·
Ensures that all activities are
carried out honestly, ethically and within the parameters of the Kenyan Laws
and hotel rules and regulations.
·
Maintains high level of all hotel
services, features and hours of operations
Qualifications
·
Previous experience is an asset
·
Grade test 1
How to Apply
click here to visit Norfolk career portal
Food & Beverage Server
As a Server with Fairmont Hotels
& Resorts, you will be an ambassador for the exceptional service and
cuisine that are hallmarks of our dining experience. Your warm, personal
attention and knowledge of our outstanding Food & Beverage offerings makes
guests of our restaurants and lounges feel unique and valued.
Hotel Overview: Fairmont The Norfolk
Hotel has played a leading role in Kenya’s colorful history, and continues to
be Nairobi’s finest and best-known luxury hotel. The town and later the modern
city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165
guest rooms and suites, and still has its own private tropical gardens. The
hotel is still the traditional starting point for safaris and the Lord Delamere
Terrace is modern Nairobi’s most famous meeting place, where drinks and light
meals are served continuously from morning until midnight.
Responsibilities:
·
Consistently offer professional,
friendly and engaging service
·
Assist guests regarding menu items in
an informative and helpful way
·
Follow outlet policies, procedures
and service standards
·
Have full knowledge of beverage lists
and promotions
·
Have full knowledge of all menu
items, garnishes, contents and preparation methods
·
Follow all safety and sanitation
policies when handling food and beverage
·
Other duties as assigned
Qualifications
·
Previous service experience an asset
·
Previous point of sale system
experience an asset, but not required
·
Excellent communication and
organizational skills
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure
in a fast paced environment
·
Ability to work cohesively with
fellow colleagues as part of a team
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
How to Apply
click here to visit Norfolk career portal
Front Desk Agent
First impressions are everything! As
a Reception Agent with Fairmont Hotels & Resorts you have the opportunity
to provide a welcome experience like no other. Your personalized greeting, care
in Guest room selection and knowledge of the hotel will ensure our Guest have a
lasting memory of their visit.
Responsibilities:
·
Reporting to the Front Office
Supervisor, responsibilities and essential job functions include but are not
limited to the following:
·
Consistently offer professional,
friendly and engaging service
·
Greet, check in and settle guest
accounts while ensuring all service standards are followed
·
Assist guests regarding hotel
facilities in an informative and helpful way
·
Respond to each Guest who approaches
the Reception Desk
·
Drive rate through up-selling room
brands
·
Follow department policies,
procedures and service standards
·
Follow all safety policies
·
Other duties as assigned
Qualifications
·
Proficiency in English (verbal and
written), second language an asset
·
Previous customer related experience
preferred
·
Previous PMS experience an asset
·
Computer literate in Microsoft Window
applications an asset
·
Must be able to type 25 words per
minute
·
Must possess a professional
presentation
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure
in a fast paced environment
·
Ability to work cohesively with
fellow colleagues as part of a team
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
·
Physical Aspects of Position (include
but are not limited to):
·
Frequent standing and walking
throughout shift
·
Occasional kneeling, pushing,
pulling, lifting
·
Occasional ascending or descending
ladders, stairs and ramps
How to Apply
click here to visit Fairmont career portal
Housekeeping Supervisor
Memorable experiences for our Guests
and Colleagues is the essence of being a Leader with Fairmont Hotels &
Resorts. As a Housekeeping Supervisor your attention to detail will show the
Housekeeping team that you are committed to providing luxury Guest experiences.
The energy and enthusiasm you display will create a “fun” place to work.
Hotel Overview: Fairmont The Norfolk
Hotel has played a leading role in Kenya’s colorful history, and continues to
be Nairobi’s finest and best-known luxury hotel. The town and later the modern
city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165
guest rooms and suites, and still has its own private tropical gardens. The hotel
is still the traditional starting point for safaris and the Lord Delamere
Terrace is modern Nairobi’s most famous meeting place, where drinks and light
meals are served continuously from morning until midnight.
Responsibilities
·
Reporting to the Executive
housekeeper, responsibilities and essential job functions include but are not
limited to the following:
·
Consistently offer professional,
friendly and engaging service
·
Lead and supervise the day-to-day
operation of the department to ensure service standards are followed
·
Handle Guest concerns and react
quickly, logging and notifying the proper areas
·
Actively participate in daily
briefing, daily warm up and department meetings
·
Ensure Room Attendants are informed
daily about priorities in their section
·
Follow departmental policies and
procedures
·
Report necessary maintenance items
·
Follow all safety and sanitation
policies
·
Other duties as assigned
Qualifications
·
Proficient in English (verbal &
written) essential
·
High school diploma or equivalent
preferred
·
Minimum 1 year experience in a
supervisory capacity in a hotel Housekeeping environment
·
Proven training skills
·
Experience with Hotel Property
Management System, Micros-Fidelio desirable
·
Proactive with a meticulous eye for
detail
·
Strong organizational, supervisory
and communication skills
·
Able to convey information and ideas
clearly
·
Ability to evaluate and select among
alternative courses of action quickly and accurately
·
Work well in stressful, high-pressure
situations
·
Effective at listening to,
understanding, and clarifying the concerns and issues raised by coworkers and
Guest
·
Must be able to perform assigned
duties with attention to detail, speed, accuracy, follow-through, courtesy,
cooperativeness and work well with limited supervision
How to Apply
Click here to visit Norfolk career portal
Duty Manager
The knowledge and engagement of our
Duty Managers is the expectation of our Guests and Colleagues at Fairmont
Hotels & Resorts. Your ability to anticipate Guests’ needs and make
informed suggestions will ensure they have a truly memorable stay.
Hotel Overview: Fairmont The Norfolk
Hotel has played a leading role in Kenya’s colorful history, and continues to
be Nairobi’s finest and best-known luxury hotel. The town and later the modern
city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165
guest rooms and suites, and still has its own private tropical gardens. The
hotel is still the traditional starting point for safaris and the Lord Delamere
Terrace is modern Nairobi’s most famous meeting place, where drinks and light
meals are served continuously from morning until midnight.
Responsibilities:
·
Consistently offer professional,
friendly and engaging service
·
Assist guests with mail, messages,
and any plans or arrangements they require
·
Assist with any plans or arrangements
the guest intends to make during their stay
·
Assist guests regarding hotel
facilities in an informative and helpful way
·
Follow department policies,
procedures and service standards
·
Follow all safety policies
·
Other duties as assigned
Qualifications
·
Previous customer related experience
an asset
·
Must possess a professional
presentation
·
Must possess outstanding guest
services skills and sophisticated verbal & written communication skills
·
Computer literate in Microsoft Window
applications an asset
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure
in a fast paced environment
·
Ability to work cohesively with
fellow colleagues as part of a team
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
How to Apply
click here to visit Fairmont career portal
Food & Beverage Server
As a Server with Fairmont Hotels
& Resorts, you will be an ambassador for the exceptional service and
cuisine that are hallmarks of our dining experience. Your warm, personal
attention and knowledge of our outstanding Food & Beverage offerings makes
guests of our restaurants and lounges feel unique and valued.
Hotel Overview: Fairmont The Norfolk
Hotel has played a leading role in Kenya’s colorful history, and continues to
be Nairobi’s finest and best-known luxury hotel. The town and later the modern
city of Nairobi grew up around Fairmont The Norfolk hotel, which boasts 165
guest rooms and suites, and still has its own private tropical gardens. The
hotel is still the traditional starting point for safaris and the Lord Delamere
Terrace is modern Nairobi’s most famous meeting place, where drinks and light
meals are served continuously from morning until midnight.
Responsibilities:
·
Reporting to the Outlet Supervisor,
responsibilities and essential job functions include but are not limited to the
following:
·
Consistently offer professional,
friendly and engaging service
·
Assist guests regarding menu items in
an informative and helpful way
·
Follow outlet policies, procedures
and service standards
·
Have full knowledge of beverage lists
and promotions
·
Have full knowledge of all menu
items, garnishes, contents and preparation methods
·
Follow all safety and sanitation
policies when handling food and beverage
·
Other duties as assigned
Qualifications
·
Previous service experience an asset
·
Previous point of sale system
experience an asset, but not required
·
Excellent communication and
organizational skills
·
Strong interpersonal and problem
solving abilities
·
Highly responsible & reliable
·
Ability to work well under pressure
in a fast paced environment
·
Ability to work cohesively with
fellow colleagues as part of a team
·
Ability to focus attention on guest
needs, remaining calm and courteous at all times
How to Apply
click here to visit Fairmont career portal