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Front Desk Agent Job in Kenya

Front Desk Agent
First impressions are everything! As a Reception Agent with Fairmont Hotels & Resorts you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guest have a lasting memory of their visit.


·         Reporting to the Front Office Supervisor, responsibilities and essential job functions include but are not limited to the following:
·         Consistently offer professional, friendly and engaging service
·         Greet, check in and settle guest accounts while ensuring all service standards are followed
·         Assist guests regarding hotel facilities in an informative and helpful way
·         Respond to each Guest who approaches the Reception Desk
·         Drive rate through up-selling room brands
·         Follow department policies, procedures and service standards
·         Follow all safety policies
·         Other duties as assigned


·         Proficiency in English (verbal and written), second language an asset
·         Previous customer related experience preferred
·         Previous PMS experience an asset
·         Computer literate in Microsoft Window applications an asset
·         Must be able to type 25 words per minute
·         Must possess a professional presentation
·         Strong interpersonal and problem solving abilities
·         Highly responsible & reliable
·         Ability to work well under pressure in a fast paced environment
·         Ability to work cohesively with fellow colleagues as part of a team
·         Ability to focus attention on guest needs, remaining calm and courteous at all times
·         Physical Aspects of Position (include but are not limited to):
·         Frequent standing and walking throughout shift
·         Occasional kneeling, pushing, pulling, lifting
·         Occasional ascending or descending ladders, stairs and ramps
How to Apply
click here to visit Fairmont career portal

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