Customer Engagement Officer
Watervale Investments is a young and
quickly-growing company serving Kenya’s furniture industry. Backed by European
and American investment, our mission is to make quality furniture more
available and affordable to millions of Kenyans. We offer an exciting, dynamic
working environment with opportunity for growth for our employees.
The Customer Engagement Officer role will focus on developing and managing relationships with our customers. The officer will be responsible for all aspects of our customer relationships – from customer acquisition to marketing new product lines to account management. This is an excellent opportunity for an early-career professional with strong customer relations and analytical skills to take up a business-to-business engagement role. The Customer Engagement Officer will be based from our office on Mombasa Road (near Cabanas), but will travel regularly within and outside Nairobi. Regular visitation to customer shops will be an important part of the role. Candidates should therefore be comfortable with significant travel and field work.
This is a long-term, salaried
position with the added opportunity of earning commissions from sales. Our
company is growing quickly and there are ample opportunities for professional
development and career growth for exceptional candidates.
Responsibilities
·
Account Management
·
Take responsibility for placing
orders according to credit rules and credit limit established by your
supervisor
·
Manage customers’ payment schedule
and ensure that customers adhere to credit limits
·
Build long-term relationships with
clients and service recurring order needs
·
Provide all customer support required
by the clients in your portfolio
·
Network Within the Industry and
Identify New Clients
·
Build and grow relationships within
the furniture manufacture industry
·
Use industry networks and other means
to generate new leads on an on-going basis
·
Develop a strong understanding of
competitors and competing products on the market
·
Pursue leads, research prospects and
make initial introductory calls
·
Make product presentations which show
an in-depth understanding of our products and the client’s needs
·
Offer recommendations to your
supervisor about creditworthiness of new customers
·
Close relationships and coordinate
orders with our warehouse
Qualifications
A preference for 1-2 years’
experience in a role with sales or customer relations responsibilities
Furniture industry knowledge or experience is a plus, but not a requirement
Extremely strong interpersonal skills and success developing productive professional relationships
A mature professional who can comfortably relate with business owners and senior purchasing managers
Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
Proficient with Microsoft Word and Excel
Eager to join a young, quickly-growing organization and team
Furniture industry knowledge or experience is a plus, but not a requirement
Extremely strong interpersonal skills and success developing productive professional relationships
A mature professional who can comfortably relate with business owners and senior purchasing managers
Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
Proficient with Microsoft Word and Excel
Eager to join a young, quickly-growing organization and team
How to Apply
Apply on watervale career portal